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Excellence Playa Mujeres
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Reviews (13,172)
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10,970
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9,726 - 9,731 of 13,172 reviews
Reviewed 22 November 2012

Stayed in the excellence club which was over the top service. You can literally ask for anything at anytime and the staff is there to help you. Nice rooms, delicious food, no waits, entertaining and genuine staff, however i went single. This is NOT a singles resort. A perfect couples resort with all if the amenities. I will be returning because in all of my travels ive never received service and quality like this place. Cheers!

  • Stayed: November 2012
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2  Thank CoffeenBeers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2012

Just back from Excellence Playa Mujures must say this is the best after thirty years of travel to the Cancun area, and south. There is nothing better, the people that run this resort have there stuff together, I have never seen happier workers then at this property, the rooms are the best, the bars second to none. The food was always hot and served with a great deal of pride. You must go to really apreicate the attention to every detail. The only small draw back was the beach grass that washes up every nte, but they try really hard to keep this cleaned up.

See you all there in Oct 2013

  • Stayed: October 2012, travelled with friends
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5  Thank Stephen004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

We have just returned from the Excellence.

We had read so much about the Hotel prior to departure that we simply could not wait to go.
We normally stay in Sandals or Couples Hotels and we have also stayed at Excellence Riviera.

The flight from England was long but Virgin have just upgraded most of their aircraft and for just £30 more we had extra leg room seats which really helped.

As most other people have stated the greeting was warm and friendly and we were soon shown to our room. We had a standard room and personally I would not upgrade to Swim up rooms this time of year - A lot of the Swim up Rooms were in the shade and we hardly saw anyone sitting near their rooms.

The room was fantastic - We had Twin Beds which is not what we booked but they were big and we decided to stay where we were as they had decorated our Room for our
Wedding Anniversary. On a couple of nights we tried to sleep on the Double Bed on the Balcony which was lovely but it rained half way through the night!

On the first night we decided to use the Tub in the room but the water was VERY Brown. We did not use it for a few days but tried again and all was OK. My advise would be to keep the water running for a while.

We totally agree with all the good comments about the staff - I do not want to mention individual staff members as they were all so lovely and it seems unfair. We honestly never met a miserable person while we were there.

The Hotel was very full when we were there so we did have to wait most evenings for a meal in our chosen Restaurant. It was not a problem as you soon learnt to go there first, put your name down and then hit the Martini Bar.
All the Restaurants were of a very good standard - Our favourites being Spice and the
Flavour Market.

There have been negative reviews on here about the Hotel and in some ways some are justified.
For us it did not totally live up to our expectations but I think it was mainly due to the time of year. It is their Winter and we had not really thought that through before we booked. The main problems we had were.

1. The Cold Pools - I don't care what anyone says they were very cold on the first 6 days of our holiday and we simply could not go in them. You could tell there was a problem as there was hardly anyone at the swim up bar. On the 7th day the Main Pool was heated - You could feel hot water being pumped into the Pool and the Swim up Bar was buzzing. This remained until our departure 5 days later.

2. The weed in the sea. Again not the Hotels problem but as others have said it is off putting. The staff tried really hard to clear it, but it was almost impossible. The sea was a bit chilly but bearable.

3. The sun has almost gone by 3:30 around the pools and it is dark by 5pm.

Finally I agree you do get large groups of people congregating around the pools and Hot Tubs.
I like to see people having fun but in some cases they had no consideration for other people and WHY do they all have to shout?

So in summary we really had a good holiday but we certainly would not go back in the winter.

Don't let negative comments put you off. You will have a good time. It is all about what you want from your holiday, so worth doing some research on the time of year and location - Not just the Hotel.

The Management Team and Staff are an absolute credit to Excellence Hotels.
Thank you so much to the General Manager Virginia and all her Team.

  • Stayed: November 2012, travelled as a couple
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4  Thank Epage7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

We have visited this fantastic resort a number of times now, and it seems like each time it somehow gets better. The food, the drinks, the spa and all of the facilities are superb! But what seems to really make this place great, are the wonderful people that are there. The magnificent general manager and all her staff -- they are all just the best. It seems like they cannot do enough for you to make your stay absolutely EXCELLENT.
We are already planning a return visit next year!

  • Stayed: November 2012, travelled as a couple
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2  Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

We are a couple ages 80 and 73 who recently returned from our eighth visit to this property. I have written two earlier reviews of it, both of a conventional nature describing the accommodations, food, premises, etc. No need to repeat all that because other reviews provide that information in detail. Instead, my message to readers is simply, "I cannot recommend this hotel too highly!" Note how many other reviewers are either repeaters or recite that they definitely will be coming back. If you, a reader, are looking for a vacation spot, this is the most persuasive evidence that it should be the Playa Mujeres. Disclaimer---there has been no quid pro quo for this review.

  • Stayed: November 2012, travelled with family
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2  Thank BoomerSooner86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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