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Excellence Playa Mujeres
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Reviews (13,128)
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10,929
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Reviewed 28 December 2012

This was our first trip to Mexico and our first All-inclusive experience. We went all out and upgraded to the Excellence Club and got an Ocean Front room. We had a clear view of the Ocean from our balcony. We were impressed by the drink and snack selection and the desserts and fruit they left in the room every day.

The rooms themselves I thought were the lowpoint of the resort. They are not bad, but maybe not the most thought out. The bathroom has what is basically a shower door separating it from the vanity area. Very little privacy and the sound of anyone using the bathroom carried into the main part of the room. There is no wall or divide between the bed and the vanity, so if someone uses the bathroom and washes there hands in the middle of the night it is basically at the head of the person sleeping. The bed was super comfortable and we slept soundly every night. The place was quiet at night and had no problems with that.

The beach was very nice, but we spent most of the time by the pools. There were many cool places to hang out including the pool bar, hammocks over the water, plenty of lounge chairs and some hanging beds.

The staff was all very helpful. They always had a smile on their face and the activity staff was a blast.

The food was good, not great. Each restaurant had some different stuff and we had no problem finding something we wanted to eat. The drinks are strong and not watered down. Their ice is brought in from a vendor, so it is safe for Americans. If you eat outside at night make sure to put bug spray on. This also applies to the beach early morning and evening.

Room Tip: Didn't see any bad rooms. Take a look at the layout and pick a room by what you want to be near at the resort.
  • Stayed: December 2012, travelled as a couple
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Thank co2il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

My husband and I decided to escape this Christmas and Excellence Playa Mujeres was the ideal place. We were greeted at the door and check-in was smooth and quick. We stayed on the 4th floor of Building 9 (a 2 level suite). The location was fantastic. It was quiet and had a perfect view of the ocean as well as a jacuzzi. Privacy was perfect. Our concierge, Vianney, was helpful, friendly and provided everything we needed and requested. She was a joy to work with. We enjoyed all the restaurants, altho the Barcelona wasn't our favorite as it seemed a little pretentious. The Grill, the Lobster, and the french restaurant were all above expectations. The Agave restaurant was true Mexican cuisine and we are Tex-Mex fans so it seemed a little odd to us. The house wine from Chile went well with everything we ate. The Martini bar is wonderful as was our favorite bartender, Fidencio. He was so friendly and knowledgeable and even worked with our 'pidgen' high school Spanish. We are already planning another trip next year so we can be spoiled again. The Excellence is well worth the cost.

  • Stayed: December 2012, travelled as a couple
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1  Thank Doodads_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

My family of 4 (kids in late 20s) arrived Dec. 23 and departed Dec. 27. We have stayed at 2 Riu Cancun resorts, Dreams in Puerto Vallarta and Riu in Aruba. I mention this to say - I've been to some nice resorts and none of them hold a candle to Excellence Playa Mujeres - sorry.

You've read the reviews - I'll try to add some points that weren't raised elsewhere so you can maximize your time spent at the site.

First - bite the bullet and sign up for the Excellence Club. You get better rooms with more privacy, more pools and if you are coming this far why only sign up for part way there? One thing you get is the aquatherapy massage treatment at the Spa (OMG)!

Second - when you arrive and you sign up in the Excellence lounge - make note of where it is (between building 7 & 8). The liquor there is top shelf, and you will want to go by every once in a while for a better cocktail. That is not to say the liquor elsewhere is generic - just not as good as in the Excellence lounge.

Third - each building has a concierge - they enjoy treating you like royalty. They will dote on you to get you anything from directions, advice, first aid to your room - whatever you need.

Fourth - the pizza bar by the beach serves personal size pizza from 11:30 - 4:00 pm - make this a daily trip. You can eat everything there and still eat a pizza.

Fifth - if you want to play TX Hold Em - there are 1-2 games/day (11-4?) at a table with 10 spots. Get there early and learn the rules. This is an agressive game - expect 1-2 All Ins first hand.

Sixth - I cannot stress how courteous, helpful and almost gushing the staff was, Like you were a long lost relative they were reuniting with. They were extremely glad to see us on Christmas day!

I have run out of superlatives. There are more things to do - then there is time to do it. They literally offer more "to do's" then you have time or strength to accomplish. We literally ate at 3 places within one hour for lunch Christmas.

Excellence Playa Mujeres has redefined "All Inclusive" for my family. There is no comparison - there is no alternative.

For the record - I booked my vacation through Expedia.

Room Tip: No Excellence Club = less privacy. I prefer 2nd floor and above to swim up.
  • Stayed: December 2012, travelled with family
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Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

We had a great time December 12-17. The pizza for lunch was great! The cleaning service was late in the day. Spice and the grill were our favorites. We really wished the lazy river was attached to other pools. Our room was on the ground level but there weren't a lot of pool entrances around the lazy river-plus it was a little.chilly. Jose took great care of us at the swim up bar. We took tervis cups with is so we didn't have to refill so often. I am ready to go back.

I purchased a piece of jewelry at the boutique by the martini bar. Really wish I would have bought more. Does anyone know the store name or website? Everything in gift shop you can get cheaper at the airport.

  • Stayed: December 2012
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2  Thank AshleyFaye85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

My Girlfriend and I have just got back from EPM for the second time, We were lucky enough to meet some fantastic people from Detroit last year and they met us back here this year for 5 days. The words welcome home! at the front door is very powerful and a bit emotional. If you have not been to Cancun before, we can highly recomend this resort. We have also been to the Secrets Maroma Beach,(Which is also very good), but we decnided to return to the EPM as you cannot realy fault it. The staff are as a whole very attentive, we would like to mention a few individuals that made our stay extra special. Lets start with Gloria in the breakfast buffet, Gloria is without a doubt the best meeter greater you will ever come across. She is so attentive and genuine, Ceasar in the Martini bar is a great bar man, he has a great work ethic, with lots of attention to his customers. My personal favourite was Jose the barman in the main pool bar, he is a top man!!. The first time we came the room was fantastic, but this time they clearly value loyalty, as we had 5! bottles of Spirits in our room!. Last year was just beer and coke. Coming from England we enjoy Curry, I have to say the Basmati has improved from last years Indian experience! the flavour market has some interesting food, if you have some time on your hands. The french is probably the best all round restaurant and the shaking of the plate's before serving was very funny! you can not go wrong if you spent your holiday here, as it is almost like being in a dream!! The jet skies are great fun and if you dont mind a lond bus drive Xel-ha is a realy good trip, with some natural snorkling through caves and a large lagoon with lots of fish to see.

Room Tip: Building 7 is close to the main building and pools
  • Stayed: December 2012, travelled as a couple
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1  Thank darren s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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