I would like to start off this review by thanking Virginia and Mariana and the whole of the EPM staff for making this our best ever visit. We have been visiting this resort since it opened in 2007 and each trip always seems better than the last one. Upon arriving at the resort we were upgraded to the excellent club and were given room number 9165 overlooking the ocean, the room was stunning and the roof top plunge pool came in very handy due the gorgeous weather we had all week. You expect some perks for being loyal but this was an unexpected exceptional treat as we are more than happy to stay in any room as they are all beautiful and we rarely used the Excellent Club.
The flowers which were delivered to our room as a welcome gift from Virginia made the room smell wonderful all week, thank you, the other gift was very nice also..... We love this resort and as the gardens have matured over the years it looks lush and beautiful. Standards and service have also got better also with each visit.
I could go on and on about all aspects of this resort but people have covered what I would say so I wont bore you. We dont use the beach and just lounge around the pool all day next to the bar, you can always find somewhere to lounge as there are plenty of beds and no one seems to get up early to reserve anything, people might get confused but the staff put rolled towels on each bed to save you a trip, if its rolled up its available. We find the food and drink great throughout the resort but we only ate in a couple of restaurants this time and I would like to name names to say a massive thank you to individuals.
We ate in the grill in few times and found the food and service to be amazing, a great big thank you to the following; Armando Pedraza the Boss, and to Angel and Gaston, I would also like to say a massive thanks to Julio Palma the manager of the lobster house for the special things he sent to our table, you are all what makes the EPM excellent.... We loved the chocolate covered strawberries with the message come back soon spelt out on the plate on our last night, thanks guys
We also ate a few times in the Indian Restaurant 'The Basmati' and loved the food and service in here also, they made us feel special on every occasion. A big thankyou to Captain Jose Juan Loper and his team, Jessica, Luis and Iris, we always felt special eating here and were treated like royalty.
We would also like to say a massive thanks to Wilberth our waiter at breakfast and to all the bar staff and waiters around the pool and resort for keeping us topped up all day and night with drink. I would also like to mention the entertainment team for keeping us laughing and smiling for the entire week, a great set of lads, I would employ you all back here in the UK
We are very well travelled and have yet to find a better resort, as well run as this or with better service. We like our holidays to be stress free, we dont need to be entertained or fussed over 24 hours a day. We think this is the most perfect place and it meets our needs perfectly we just wish it was five hours closer to the UK.
Thanks EPM for making our last visit brilliant, we will hopefully see you all again very soon
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun