We visited Excellence Playa Mujeres for the 3rd time April 6-13. It's always so wonderful anticipating going back every year hoping that it's just as good as the past times, and in fact, this was our best experience yet.
Cancun airport on Saturdays are busy, but we made it through the long customs line and out of the airport in about an hour. Lomas Travel took us the rest of the way... a nice 30 minute drive complete with some cold cervezas picked up at the local 7-11!
Arrived at the front entrance, and there is nothing better than pulling up to those big wooden doors, being handed your cool towel and glass of bubbly, then hit with that awesome scent of the main lobby. Welcome Home again!
Had a wonderful experience catching up with a few folks in the lobby and then was escorted to the Excellence Club lounge for check-in. We got to the resort around 12:30, and know that rooms are not available until 3:00, which is no big deal to us. It always gives us a chance to hit the Martini Bar and re-connect with our man, Fidencio who mixed us some nice mango margaritas and some mini beer shots. Then off to the Grill for lunch and our time in paradise has begun!!
I've wrote 2 previous reviews so won't go into a whole lot of detail, but a few things that I would like to point out... the service and food were better than our previous 2 visits to EPM. I am always amazed at how hard these folks work (morning til night 6 days a week) to help you have a wonderful vacation. New menus at Agave and also Toscana were a nice surprise. We also loved the new pizza oven at the Sol Bar. We love how the resort is maturing in terms of the manicured landscape.
Had some pretty nasty seagrass the first couple days, then magically it all went away the last 5 days of our trip. No resort can prevent this, but when they do have it, they work hard with a tractor to remove it. It was very breezy every day. 3 of the days you couldn't even get the hobie cats out. It did help to keep you cool in the hot sun. Pool temperatures were perfect. Caribbean was still a bit chilly. Didn't really notice much in terms of the 'towel game' or saving seats. They did a pretty good job of policing this at the EC beach. Asked room number and if you had breakfast yet.
A few new things this time that I'd recommend... the Tamarind Margarita. Amazing. Get one at the Agave Mexican Restaurant. A drink called the BBC (Bailey's Banana Colada) - a big hit with our group. If you are Excellence Club, they have 'upgraded' wines in the lounge - my wife was raving about them. Different wines than the standard throughout - like Malbecs, Ports, etc.. If you are EC, you get to do the 'hydrotherapy circuit' at the spa for free (not including tip). It was amazing. Definitely take advantage of this and book with the concierge. Liquor in our room consisted of Grey Goose, Bombay Sapphire, Don Julio Reposado, Johnnie Walker Black. High end, good stuff.
We dined at all restaurants except for the Lobster House and Barcelona. Our favorites were Basmati, Agave, Spice, Flavor Market, Toscana, Chez Isabelle in that order. I think we have a new favorite in Basmati. Both the food and service were excellent. We ate their our last night and it was a wonderful way to end our vacation.
We had the exact same room as last year (9052) which is an EC swimout. Private, convenient and after talking to Chief Concierge Mariana Lojero, she asked "How is your room?" ... I said, "Great - it's the same one as we had last year!"... She said, "I know. That is YOUR room." Just a little bit of the service and personal touches that we love about the resort. I did notice an increased effort to do more for EC guests this time around. Setting up special tables for you for dinner, and things like that. Nice touches.
A few people stood out to us this trip.... first off, got the pleasure to meet Dalel, one of the concierge in the Excellence Club. What an amazing young lady. They all are great in there, but she stood out and was so friendly. I'll try to remember some good chocolate next time down! Can't wait to see her again. Jesse, the concierge in the main lobby. Outstanding service and a great guy. Maria at the EC beach. Works so hard and is so sweet, even when she was not feeling well. Carlos, Mariana and Manuel - the EC Beach concierge. Wonderful people who take great care of you. Raquel and Jesus at the main pool... so hard-working and always have a smile on. Alexander taking wonderful care of us with many drinks at the Building 9 pool. Fidencio at the Martini Bar and Miguel at Sol Bar. And I believe his name was Enrique - the pizza guy. Amazing stuff. The entertainment staff - old amigos like Edwin, Addiel, and new ones like Luis, Enrique and Adrian. Always make my time there more pleasurable. Oscar, the waiter at Basmati - best server in my opinion at the resort. I had the pleasure to meet Eric, the new Assistant GM, and he's a really nice guy who is all over the resort making sure everything is in order. You can tell he loves his job. And I can't forget about Virginia, Vilma and Mariana, who always takes such good care of us. I hope there are some new St. Louis Rams and Cardinals fans at the resort?!
I can't rave enough about this place. I recommend it all of the time and we will keep coming back again and again. If anyone has any questions, please PM me - I'd be happy to answer.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun