This is our 4th stay at EPM and it's really hard to find things to complain about. This is why we keep coming back. The overall experience is just so nice. The addition of the pizza oven by the pool is fantastic. That guy made pizza's non stop. They are worth a little wait if you have to, but they come out quick. Tip the poor guy a couple bucks, he works so hard !
We were happy to see Adrian and Edwin (our favorites) still there and always energetic, and fun no matter when you talk to them. The activities are fun and the beach party and Mexican fiesta are also very good. They upgraded the food offerings and it was a really nice time.
I think after 3 previous stays at this resort and 9 stays overall at Excellence resorts, I had hoped to get a room upgrade. I e-mailed the hotel prior to our star requesting a top floor room with the outdoor plunge pool, but still we did not get that, or any high floor room. I really wish they would reward their loyal patrons better. We have brought other couples with us as well.
My only complaints was again the teeny pillows on the bed. They are crazy small and although i requested feather pillows which they brought immeiately, but they were still the same size. you need 3 pillows on the bed each in order to sleep. Also, the shower. There was always hot water and the shower area is beautiful, but the water would cycle hot / cold non stop.
Other than that, the hotel is beautiful, clean and each time we go back, from the second you walk in and are greated warmly, we are relaxed and happy to be there.
Do go and give it a try. We go to Mexico 2x a year and this is the nicest resort we have been to.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun