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“Quiet Cancun isn't a contradiction”

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Excellence Playa Mujeres
Ranked #2 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Bromley, United Kingdom
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Quiet Cancun isn't a contradiction”
Reviewed 26 November 2013

Researching our 2014 holiday in Mexico brought back great memories of our holiday at EPM last year. A gorgeous, upmarket all-inclusive hotel in a great spot on the coast north of Cancun and a short drive away from the centre of town. If you are looking for a beautiful property with good food and attentive service which is also a bit away from the craziness of Cancun central, this is the place for you. The food is good - not haute cuisine, but offering a range of different alternatives and good snack choices throughout the day, and the drinks are plentiful. If you are a tequila aficionado you may not be satisfied by the brands included in the rate, but deals can be made with the friendly bar staff to ensure your favourite reposado or anejo is available to you. We chose a swim up room, which means you can open your doors in the morning and walk straight out into the garden, with the lazy river just steps away. We had really bad weather for our entire stay - torrential rains and high winds at some point most days/nights, but that didn't stop us having a great time. The hotel made sure to provide entertainment and refreshments in the indoor public areas when the pool and gardens were a no-go zone. In fact it was quite entertaining just sitting in the lobby sipping cocktails with other guests and watching the wild weather raging outside. We would definitely do it again, although next time maybe not in November!

Room Tip: Ground floor rooms are the best if you like direct access to the grounds and your own sunbathing are...
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  • Stayed December 2012, travelled as a couple
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Helpful?
1 Thank dalearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Elmsford, New York
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2013

My wife and I needed a vacation for a couple of days and this place was amazing! The resort has 9 different restaurants to choose from and the staff is very friendly and accomodating. They have plenty of space near all of their pools and beach for everyone on the resort. We enjoyed the evening activities with different show's each night and loved the food from the many different restaurants we visited. We will definitely be going there again next year!

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Samir P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Buzzard, England, United Kingdom
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 November 2013

From the moment we arrived we were treated like royalty, nothing was too much trouble. Absolutely perfect, I went to relax and recuperate after a long illness and have left feeling better than I ever have felt. The room, grounds and restaurants are immaculate. All of the staff are friendly and helpful. So many people have been back more than once, worth every penny.Amazing

Room Tip: Swim up rooms are great but the mozzies like the ground floor so next one up May be best. All are gr...
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  • Stayed November 2013, travelled as a couple
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Helpful?
3 Thank Emma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontario
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 25 November 2013

I travel 4 times/year to the Caribbean and this is by far my most favourite resort. A close second is the Excellence Riviera Maya. I have been to Secrets Maroma, Valentin Imperial and Grand Palladium...but this is the BEST~
Absolutely NO complaints about this resort.
Service and Hospitality are outstanding!
Just named top 5th Resort by Trip Advisor....
Rooms are gorgeous and clean--love the layout and design of the room- especially the Jacuzzi tub with the option to open to the outdoors!
Top brand liquor- in your room!
Excellent Food- especially Basmati, Mexican and Lobster!!
Beautiful pool
Nice beach...
I could go on and on but it has all been said before....

So book it now!
I will certainly be back soon!

Room Tip: I love the top floor as you see the ocean from your room!
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  • Stayed October 2013, travelled on business
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Helpful?
3 Thank caribbeangal6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 November 2013

Absolutely amazing trip. We did a group shuttle transfer but on the way out to the resort we were with one other couple and on the way back to the airport we were alone. The room was wonderful. It was very spacious and we enjoyed the giant Jacuzzi, in room minibar stocked with full size alcohol bottles, & great shower. The other reviews are correct that the bathrooms don’t provide much privacy, but for us it was not a big deal. We opted for a swim up room and liked that there was a quiet room with our own chairs right there for afternoon relaxing. We did not upgrade to the excellence club and felt that there was really no need to. The service was exceeded any expectations we had. It rained several days we were there but the staff continued to go out of their way to make sure we were happy. Even when it was pouring they would still come around and bring us drinks and towels. We tipped occasionally because the staff was so impressive. The food was excellent as well. We loved having tons of options for dinner. We only wish we’d stayed more nights to try all the restaurants. We had fun trying the tapas at Flavor Market and doing the hibachi at Spice (which you do need a reservation for). Chez Isabelle and Barcelona were delicious favorites of ours. For breakfast & lunch, we liked having the option of a vast buffet at Toscana or dining at The Lobster House looking over the pool and beach. The wood fire pizza was a delicious lunch option as well. We also ordered room service for breakfast and lunch. It took about an hour both times and the food was only so-so. The martini bar was a fantastic place to spend evenings. Gustavo was our favorite bartender. The swim up bar was also fun as well. Our favorite drinks were the Iceberg & the Grasshopper. One rainy afternoon we attended a tequila tasting at Agave which was a lot of fun. We didn’t do any excursions because the resort was so fantastic we didn’t want to leave. The only downside was the weather as it did rain most days leading for the beach to be closed. However, despite the weather and the beach being closed, we still had an amazing time. I cannot speak highly enough about the staff’s excellent service or how lovely the resort was. We would definitely return here or to the other Excellence resorts. Definitely recommend bringing lots of sunscreen and bug spray. If you are thinking of going here, book it immediately!

Room Tip: Definitely recommend building 7. It was not noisy and was close to everything! Also provided a gre...
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  • Stayed October 2013, travelled as a couple
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Helpful?
4 Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schulenburg, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 November 2013

We have spent several years traveling throughout Mexico and the Caribbean to many AI resorts but we are never more at home and relaxed than we are at Excellence PM. We come back every year for the hospitality, the atmosphere, the enjoyment of the top chef restaurants and the staff who we have grown to love and adore...they are too kind to us.
Virginia, Daniella and Dalel you are very kind and gracious and we thank you for all the beautiful dinners you set up for Bill and I.
Excellence PM is a premier resort and we are never disappointed. The Spa is awesome with wonderful massages and facials. Excellence PM beautiful, peaceful and relaxing...and if it rains make lemonade!

  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank 301Kelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level 6 Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 November 2013

From the moment we stepped out of our car till we had to go home 7 day's later, we were treated like royalty. We checked in at the Excellence club with Ernesto and were brought Espresso martini's and welcomed home. We had a 2 story rooftop room in bld#7 and it was gorgeous. We dined at the Grill where Armando sat us and introduced us to our waiter Guillermo (one of the hardest worker I've ever seen) served us a great steak dinner. After dinner we caught he M. Jackson show (very good). There is a show or something planned every night in the main square as well as a band that plays till about 1 am. The waitstaff was by far the best of any resort I've ever been to. Guillermo, Armando, Saturnino @ Spice, and Gustavo@ Barcelona who set us up with a nice rose pedal table. And I can't forget Marco who made our 80 YO friend feel like a teenager again. When you see how hard these folks work to make you feel special, leave a little love for them, they so deserve it.
The pools here are spotless, great swim up bar with music during the day. There is Hobie cats, paddle boards and canoes on the beach to use.
My wife and I travel each year and we like to try different places, we started looking and kept returning to the Excellence web site. I think we have a new vacation home for years to come. Can't wait to go back and see the new friends we have made.

  • Stayed November 2013, travelled with friends
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Helpful?
2 Thank Bulldogsby3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Playa Mujeres

Property: Excellence Playa Mujeres
Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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