We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“10th Visit and its Still Amazing”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Excellence Playa Mujeres
Ranked #2 of 6 Hotels in Playa Mujeres
Certificate of Excellence
North East UK
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“10th Visit and its Still Amazing”
Reviewed 3 December 2013

This is truly a wonderful hotel and we just keep on going back.......

We spent a cheeky week here in November 2013 which was our 10th visit to the hotel since it opened.

Virginia and her team go above and beyond to always make our stays very special, we know most of the staff as friends now and they all look after us as they do with every guest.

We travelled with Thomas Cook, really not recommended as they treat you like cattle. We were tricked at the airport into upgrading into premium economy but when we got on the plane we were informed that we had just upgraded our seats as they no longer have a premium cabin service. Don't even get me started about our flight back as a passenger had an accident and every one from around her moved into these seats free of charge and then she and her husband also moved in. Thomas cook airlines are terrible.

We arrived at the hotel and were given a free upgrade into our second favourite room 4401, the room had been filled with flowers and lots of other wonderful gifts arrived, THANK YOU

We are easy to please travellers and spend most of our time around the pool bar as we like the lively entertainment, the entertainment team are fantastic, please if you go to this hotel spend a little time talking to them and joining in with them they will all make your holiday better.

We ate in quite a few of the restaurants this time, we usually cant be bothered, we visited the Mexican for the first time and loved the Steaks that much we went back twice. The menus have changed but the food quality continues to be top notch, we heard one guy complaining the portions were small, well just order another one.

We were very lucky with the weather but had one full day of the most torrential rain, so we just went and played games in the main theatre with the entertainment team and got very drunk so nothing was spoilt, they even served lunch here.

We love this place and go at least twice a year, the staff, food, rooms and everything about the place is just fantastic. We would like to say a massive thank you to all the staff but can we say a special thank you to the following members of staff who made this visit extra special this time around

Gloria the little waitress who always made sure our drink was full around the bar on an evening
Alexander the F & B manager who is always checking your ok, despite his rubbish taste in English Football, he follows Newcastle United
Ernisto and Lorenzo the two waiters at breakfast who make getting up early a joy
Narciso Rodriguez the manager of the Mexican restaurant who went out of his way every time
And lastly Virginia and Daniela who are a very safe pair of hands on this very big ship

We will see you all again soon, have a great Christmas and a Happy New Year

Love from Andy and Maureen Close

Room Tip: Our favourite rooms overlook the Sol bar in block 9 but every room here is great
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank UKBliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

11,576 reviews from our community

Traveller rating
    9,609
    1,394
    359
    140
    74
See reviews for
515
9,472
93
71
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4,142)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Moorestown, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2013

We stayed at ALL EXCELLENCE properties for a total of 12 visits! EPM is by far the absolute BEST!!! Management is on THEIR Game!!! We especially want to give a warm HUG to Daniella Parra for her meticulous job she does. She must love her position as it shows to perfection!

The suites are always cleaned nicely everyday, Gluten-free, as I am is nicely catered to. I had asked for any gluten-free pasta inToscana for dinner one evening, no problem. One of the waiters went to SPICE for rice based noodles so that I can enjoy Bolognese!

We celebrated our 17th wedding anniversary. On retiring to our room one evening, rose petals were scattered from door to spa tub with champagne and flutes waiting. Homemade truffles were on the table, swansmade from towels etc...
Mille Spa was a wonderful experience. I only remember Martha, she was wonderful!!! (I left out the other therapists name as I forgot). She was superb as well.

We went in May of 2013, and the beach and water was fantastic at that time!!! Entertainment staff were excellent. The 2 young guys(sorry, forgot names) who played pool volleyball with us were loads of fun!! Kudos to them

This coming May 2014, we will be back to visit your lovely resort!! It will be OUR 14th stay at EXCELLENCE Resort. But, EPM is truly the BEST.... I can't believe they are part of the ERC resort as that property fails miserably.... Please , we request our same swim out room # 7006. See ya soon!

Room Tip: love the swim outs in 7000 bldg. 7002-7009.. Nice sun, pretty views of property
See more room tips
Stayed May 2013, travelled as a couple
Helpful?
3 Thank summersadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 2 December 2013

Another wonderful time at EPM! This was our third time at this beautiful, peaceful resort, but will definitely not be our last. We booked a two week stay this time and enjoyed great weather for all but one day, when it rained for the entire day. However, the staff added fun activities in the main building, which helped to entertain everyone who went there.

As always, the staff was top-notch, as was the food, drinks, pools, and gym. My husband and I especially enjoyed the Flavor Market (tapas bar) and Basmati (Indian, which has gotten even better since our last stay here). Cafe Kaffe serves all types of custom coffee drinks, which we also appreciated. We took advantage of the live entertainment each evening, and particularly enjoyed Havana's Band and local singer Claudia Trevino, as well as the theater productions of Michael Jackson Evolution and Madonna. The grounds are beautiful and well-kept; the entire resort is very clean and attractive.

It is our understanding that only the main pool - where the pool bar is located - is heated during cooler months. The other pools were chilly until mid-afternoon. There was only one jacuzzi that could be described as warm. There was always covered seating available, although perhaps not in the location that you wanted.

Although not necessary, we tip the maid, pool service, and waiters. These people give consistently exceptional, friendly service. It doesn't take a lot of money; we take a few hundred dollars in 1s and 5s. Think about it - you tip at home, often for service that is less than stellar - so why not here?

The only complaint that we had was definitely not the fault of the hotel. THIS IS A PEACEFUL, RELAXING, ADULTS-ONLY RESORT. A few of the guests, for some unknown reason, seemed to think that they were at a "party hearty" fraternity house or in Ocean City, MD/Virginia Beach. Not so. If your idea of a good time is to behave like a drunken idiot, please book a room in the Cancun Hotel Zone. Your rights end where everyone else's begin. If you think differently, you will have EPM security at your door with the information that either your behavior improves or you will removed from the premises. We've seen it happen...

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Karin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 December 2013

Stayed at the excellence for 2 weeks with our 2 children in their early twenties and one of their partners. Rooms were very spacious, we only stayed in the basic junior suites but were very impressed with the facilities in the room.
Choice of restaurants were very varied and we did not have a bad meal. Our favourites were the The grill, Lobster House and flavours. Chez Isabelle was also very good.
Although the venue is classed as a honeymoon romantic place to stay, we all felt very comfortable going as a family. The range of activities had something for everyone.
Our children used the room service and were very impressed with it. Good choice of drinks with your room.
Had regular phone calls from housekeeping to make sure everything was ok with our room and if there was anything else they could do for us

The staff were outstanding, never before been acknowledged by every member of staff with such a lovely smile and greeting.

Visited the Spa on a couple of occasions , not cheap but the treatments include the hydro therapy session, so all in all good value. The treatments were also first class.

A couple of slight negatives. Please watch your belongings around the pool. We had a tablet taken from the lounger whilst there. The hotel were positive it would not be member of staff but another guest.

Due to a storm the beach was riddled with sea weed for most of the holiday. This was a shame as the beach is quite nice and the staff worked hard to try and clean it up. When it did clear it made such a difference.

Night entertainment was also good. Enjoyed the Circus and Michael Jackson show the best.
The bars all did different drinks so tried a range of cocktails that I had not had before

If I went back to Mexico I would stay at the Excellence again .

Room Tip: We stayed in block 1, no sea view but the lazy river was pretty lit up at night
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 823Jacqueline65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tinton Falls, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 December 2013

First impression = wow! We arranged a private transfer through the hotel. It was $145 roundtrip but Julio was so pleasant and came to pick us up curbside in a pristine luxury SUV. Pulling up to the hotel, the doorman took our bags an escorted us (by name) to the front desk for check in where we were instantly handed a glass of champagne. The lobby is beautiful, open air and marble floor to ceiling. Very grand! Our room was not ready for check in, but we were given a buzzer and map of the property, which was more like a compound. My husband and I did a tour of the pools and sat down for a poolside, ocean-view lunch and some mango tangos (one of the signature drinks). When we were buzzed for our room, we were pleasantly surprised. The modern elegance has a bit of an Asian flair. We were upgraded to a swim up room, facing the spa due to an anniversary trip. Buildings 1-5 are on the quieter side but farther from the main pool and bars. If you're looking to be close to all the action you will probably need to pay for ocean view. The pools were all very clean, had various floats laying around, loungers in the water, and even hammocks draped over the pool to lounge in when you got too hot. Pass on Toscana for dinner if you're Italian - not great. Flavor Market's tapas are really good! Breakfast buffet was surprisingly good. The only things NOT included at this all inclusive are motorized water sports and bottles of wine at dinner. Go with other couples to make the most of your trip!

Room Tip: Rooms in buildings 1-5 around the spa are quiet but a bit far from most of the action. First floor u...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AliCaponett0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucerne, Switzerland
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 December 2013

I had the great pleasure of doing a week at Secrets Maroma Beach then a week at Excellence Playa Mujeres (4th visit here) back-to-back. They are both superb hotels and much has been written about both so this review is a comparison, which I realize is very nit-picky but is just here to highlight the differences between the two hotels so that the reader is able to choose what is most important to them

WIFI- SMB is the clear winner. At EPM the service is slow and spotty whereas SMB has really good coverage/speed. Yes there are a few dead-zones at SMB but overall, it's very good

Rooms- EPM wins here. But the rooms at both hotels are very nice. The SMB toilet affords slightly more privacy, but the room feels just slightly more dated. The balconys at EPM are nicer as well.

Pools- EPM has wonderful pools and many of them. You can find an area to have complete silence or you can hang at the party pool. The lazy river is blissful. At SMB they claim to have many pools but really it's just 2 right next to each other unless you have a swim-out room which no one seemed to use. At SMB you have to worry about finding a spot near the pool, and it can be loud. We ended up next to a wedding party on one day playing loud games and the only other option is to move to the beach because all the pool spots were taken.

Beach- SMB is much better. The sand is lovely, no rocks in the clear water, no fishy smell. EPM has a nice beach (we got married on it) but it's not as wide, as beautiful or as nice as SMB.

Food- Toss up. Some of the specialty restaurants are better at each. We preferred the Mexican at SMB but the Teppanyaki is better at EPM. The desserts are better at EPM but the poolside food is better at SMB. SMB might have a slight edge overall, but really this is very close. Buffets are fairly equal but I might give an edge to EPM here due to desserts, variety of fruit, and my personal preference of guacamole being available at any given time. We loved the tapas and Indian restaurants at EPM.

Entertainment- SMB by a mile. We caught a couple shows featuring the rock band Quarzo and they are amazing. The production values of the shows we saw (the Rock show, the fire show, the cirque type show 'Affair') were much higher at SMB, they really get the crowd into it and people were on their feet dancing. At EPM I have seen the Madonna show, the MJ show, and the Mexican dancing show. While the shows at EPM are not bad, they are very different. SMB has real people singing and dancing, whereas EPM is lip-syncing and the production values are not as high and the audience looks much more bored.

Preferred Club/Excellence Club- EPM is the clear winner. The Preferred Club at SMB is really not worth it at all. You get upgraded toiletries that's about it. It is nice that they give you a small bottle of sunscreen, but you only get one, it is never replaced. We upgraded for the ocean view and we were on the 2nd floor. Our friends, who were not Preferred actually had a nicer view from their 4th floor room. At EPM you get separate pools with very attentive service. There is a better room service menu, better mini bars, the lounge has better snacks and they actually had little events such as a manager's tea party where they really went nuts with beautiful pastries, and the concierge will help you with whatever you need. Our preferred club concierge at SMB took 2 days of being asked before he got us a couple more nespresso capsules.

Now here is where things at SMB go downhill. They really try to push their vacation club on you and it just feels really tacky the way they do it. SMB was actually more expensive than EPM for us but EPM feels much more upscale. When you walk in the door at EPM there is definite 'wow factor.' The lobby/main building is amazing and as we are repeat guests, we were greeted by the guest services manager and taken to the Excellence Club for immediate check-in. Our room request was honored at EPM and ignored at SMB. At SMB it took much longer (more than an hour to check-in) for us to be taken to the Preferred Lounge and then they had wait to speak to someone after about what turned out to be their Unlimited Vacation Club. We were told one thing to get us to attend their meeting, but when we arrived the next day (we only went because it was raining) they told us something different and wanted us to sign something agreeing to 90 minutes (others have said this turned into 3 hours) and asking for our credit cards. We declined and were treated very rudely because we didn't want to participate. We then started reading on the internet about their product which they want you to pay thousands in advance to get a 20% discount for something you can get cheaper on travel websites. In a market as competitive as this, I am surprised they are so greedy as to try to blatantly take advantage of people as they are doing.

Another downside of their high-pressure sales tactics is that the spa is considerably more expensive at SMB because they give spa credits to attend their sales pitches. The prices are lower at EPM because they do not do this.

Spa- EPM is the winner for the reasons mentioned above and because the massage I got there was my preferred one. Also their aqua circuit is guided whereas, you are left to your own devices at SMB.

Some small things-
-Getting change for tips was no issues at SMB. At EPM its nearly impossible to get dollars to tip the staff with. It's a small thing but it makes a big difference.
-SMB has an app which is pretty cool. You can order room service, book the spa, and see what's happening on it
-On rainy days SMB didn't really do anything differently. They even have a rainy day section in the app activities and it was always blank. At EPM during the rain, they were running around setting up games, showing movies, doing Mexican coffee displays, etc... They really kept the place buzzing with activity. The storms really tore up the property blowing away the thatched umbrellas and turning the pools muddy and within 24 hours they had it looking perfectly again. It was incredible the speed in which they worked.
-Mosquitoes were more of an issue at SMB.
-Because we are return guests at EPM, we were remembered by name and on the last night we were there we were given a special table at dinner with flowers (actually this happened twice during our stay) and they brought us a special dessert which read "It's been a pleasure" which we thought was a really nice touch.

Overall, both hotels are wonderful. I am just trying to highlight where each hotel wins so you can decide what is important to you. EPM is probably the overall winner because the whole Vacation Club scheme at SMB leaves a bad taste in my mouth. When you are paying thousands to stay in a hotel, the last thing you want is to feel like they are trying to scam you for more. EPM seems to appreciate their guests a little more which goes a long way.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank christamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 December 2013

The hotel grounds are beautiful and the room was very clean, although the bed and pillows were not the most comfortable. The bathroom is quite open to the room, which works fine for couples. The location is a little outside the main Cancun hotel area and while lively, this is not a party hotel. The staff are really wonderful and friendly! The beach is nice, but not as good as Varadero or Punta Cana, in our opinion. There was a lot of seaweed, but this was due to the time of year and the hotel did a fantastic job of cleaning it off the beach every day. The food is quite good and each a la carte restaurant has a vegetarian menu (you just need to ask for it). We didn't opt in for the excellence club, and don't feel like we missed out at all. The non-excellence club pools and bars are more than enough and the non-excellence club beach has plenty of palapas, beach chairs, etc. The evening entertainment was also really good.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandyTO2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa Mujeres
0.1 mi away
Finest Playa Mujeres
Finest Playa Mujeres
#3 of 6 in Playa Mujeres
3,010 reviews
0.1 mi away
Beloved Playa Mujeres
Beloved Playa Mujeres
#1 of 6 in Playa Mujeres
3,422 reviews
8.8 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 175 in Cancun
5,774 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Villa del Palmar Cancun Beach Resort & Spa
9.1 mi away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#6 of 175 in Cancun
5,494 reviews
9.8 mi away
Live Aqua Beach Resort Cancun
Show Prices
Show Prices
Show Prices

Been to Excellence Playa Mujeres? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excellence Playa Mujeres

Property: Excellence Playa Mujeres
Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Holiday Gems, Savannahville Tours N.V., Hotels.com, Expedia, Ebookers, Prestigia, Traveltool, S.L.U., Evoline ltd, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing