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“Best Service, Best Location”

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Excellence Playa Mujeres
Ranked #2 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Bensalem, Pennsylvania
Level 4 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Best Service, Best Location”
Reviewed 8 December 2013

So - from the 2nd day of our stay, we started to plan our return visit. Do you really need to read on?
We stayed here the last week of October. Everything was perfect. We chose the private car transportation from the airport. The sweetest driver! Our check in was very quick and we enjoyed lunch at "the Grill" while we waited for our room to be prepared since we arrived early. Compared to other All Inclusive Resorts (sounds like 'mandels' and sounds like 'bub bed') there was no annoying paper bracelet involved. We just gave the hostesses throughout the resort our room number and everything was smooth.
I could not believe our room. I did extensive research (tons of hours on YouTube, Trip advisor, Facebook, emails, etc) and I was still impressed by our room. I requested building 8 and got it. I emailed the concierge, Jesse, several annoying times, and he always responded quickly. The room was perfect. Clean, organized, cool. They set up a romantic scene with swan-shaped towels on the bed and rose petals and champagne for us on our special trip. We had a nice view of pool and other main buildings. But because the pools are closed by 8pm, there was never a problem with noise. Most of our room time was spent on the veranda. There was a table with two chairs plus a lounge seat for two which was way more comfortable than I expected. I had my morning V8 and coffee right there. What a dream way to start the day. (Note to self: start every morning in Cancun.) It looked like the pools and hot tubs were maintained daily from our room view.
Our room was furnished with plenty of vanity items for the bath and shower that seemed to be replaced daily. Great big comfy robes and slippers. It's always a great sign when the entre room, floor to celling looks and feels clean. The bathroom was gorgeous and had two different shower heads. 4 people could easily fit in that shower. There was even a space to sit and a window where you could look out into the bedroom area.
The room came with a mini fridge that included sodas and juices, Coronas, wines, cookies and chips. PLUS = there were full size bottles of Rum, Vodka, Gin, Wine, and Tequila!! All included in this basic room! So dangerous! Who needs to leave the room?
We quickly chartered a private fishing trip at the nearby Marina through the concierge, Vilma. This only took about 15 minutes. The concierges we dealt with were Vilma and Jesse. They, along with all staff here, spoke English enviable to most English only speakers back home!!! So professional!
We didn't get a chance to go to all the restaurants. We had breakfast daily at the Toscana buffet. Different sausages and other items daily, lots of fresh fruit, omelet stations, several kinds of breads and little pastries and Mexican style dishes as well. The wait staff kept refilling our coffee cups. The only complaint is that the condensation drips on the tables by the windows. You really need to try all the juices. So good! I could not stop drinking the green juice and vegetable juice. There is also a Bloody Mary and Mimosa station! Maybe b/c it was off-season, but there was not a crowd at this spot. There is also at least one other restaurant that served breakfast. We just didn't get to it. For those more conservative eaters, there was also cereal and yogurt. My favorite breakfast became freshly sliced raw tuna and salmon with guacamole, tomato and bread. So refreshing.
We walked around the grounds a few times and it was always spotless. Your drink order will be taken from any pool or beach seating throughout the resort. A special mention to Ever is needed here. He was so friendly and doted on us each time he saw us. He brought us perfect drinks and quickly. He, like all the staff, appeared to be happy to wait on us. We have never experienced this, at home in the US or anywhere else. (We went to an All Inclusive in Jamainca - SANDALS WHITEHOUSE, and the staff here at Excellence could train them for days on customer service). Ever had the sweetest demeanor I have ever known. We saw him several times speeding around with a tray of drinks and beautiful warm smile for everyone. We were impressed by his hard work and generosity. He inspired us.
All the staff here make you feel lucky to be alive. They all treat you like they appreciate their work and jobs. They reminded me of how much better I could be at my job. They were all amazing. All day, you will hear: "Good Morning", "Good Afternoon", "Good Evening". The warm welcome never ends here!
Maybe our favorite spot was the restaurant that directly faces the ocean. It is open on all sides and closest to outdoor live music. It is either called the GRILL or the Lobster House. We got to know Armando who runs the restaurant. HE made us feels like STARS!!!!! We reached out to him to let him know how impressed we were and he kept in touch with us throughout our trip. He was so gracious and professional. He runs this restaurant so nicely. While the staff is professional, they are also warm and friendly and allowed you to feel comfortable and casual. One day, Armando told us to come back for dinner. We did. We were welcomed with a table just feet from the ocean, decorated with candles and rose petals, etc. This table was waiting for us. It was so special what he did this for us. He remembered my partner's name and made sure that we were treated with priority. The waiter, Freddy, was adorable! So much fun! What a great night and Special Dessert!!!!
We also brought our catch from the "Heavenly" at Chac Chi Marina here for lunch on another day. They prepared our fish a la ceviche first and then grilled two ways. So delicious. I can never make fish taste this good!!! Great staff. Armando also made sure to see us and send us an excellent waitress during the Halloween party named, Heydi. Heydi kept bringing us drinks with a sweet smile all night long during the part. Armando is another great example of why this resort is special.
The fishing trip we took at Chac Chi Marina was on Wednesday on the Heavenly. The manager was Daphne and she was very sweet and helpful. The crew was Cuco, Oliver, and Pepe. They did all the work and then handed us the reels once the fish were hooked. We caught 2 amber jacks and 2 trigger fish. We arranged for a car service to and from the marina. As soon as we got off the boat, the driver and Daphne were right there waiting for us! We didn't have to look around or wait. Top notch service all the way. The captain was also very friendly and talked to my partner a lot about the fishing industry.
We ate at Spice and Basmati and totally thrilled at both locations. Here, and everywhere else, the staff acted as if they waited for us all day and were happy to see us. The waiter at Basmati offered to make us a special meal the following evening, but sadly we could not make it. But - just the idea that someone would offer to do more than they need to just to make us happy was such a treat.
We mainly hung out at the pool nearest our room. One day we laid out on the bed (yes, bed - canopy bed) on the beach. Gorgeous. Great views of the ocean and all the water sports. Great service there. We were close to the Pizza grill and the swim up bar from there.
One day we each painted a ceramic piece. There was a little stand near our building. We painted the basics and the young man and woman who run the stand, complete it and make it beautiful. We paid per the price of the peace. Well worth it and totally fun!!!
They also had daily activities at the resort. For example, close to the bed where we lounged, was the Bull Riding contest and the Burrito party! There was also a fun Halloween party on our last night with a Michael Jackson show! We also enjoyed an acrobatic show and comedian. Never a boring moment.
I am pretty sure that both Sandals and Club Med are pricier. We stayed at both. This is the top of the line. I did the research and it paid off. We also spoke to a couple of other couples. One stayed at the other location in Cancun and preferred this one. We heard several people say they paid more elsewhere and preferred this location. We have been to Florida, Hawaii, Spain, Ireland, California, etc. This was a dream.
Oh - here is one more complaint. I just CANNOT shake this PLACE!!!!!
Also, if you are willing to pay for this kind of service, you should also tip accordingly. The pay rate in Mexico is offensive. A little tip goes a little way, so show your appreciation with your DOLLARS. I could talk about this place all day!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank bcmPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this review, 19 December 2013
It is our pleasure to know that Excellence Playa Mujeres exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be.

Thank you for letting us know how memorable and special was your stay, due to our resort facilities and atmosphere, the food & drinks quality encountered, evening entertainment, and the outstanding service provided by our staff members, who always attended to your needs.

We are looking forward to welcome you back and have another opportunity to pamper you with our service creating another experience to remember.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Forest, Virginia
Level 5 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 7 December 2013

This was our first time at EPM, having stayed at a couple of other resorts on previous trips to Mexico. Overall, we had a fantastic time and would love to go back in the future.

We booked the junior suite (least expensive room) and were super surprised at how nice the room was. The pictures really don't do the room justice. We also didn't upgrade to the "excellence club" and felt like that was the right decision for us. We didn't feel like we were missing out on anything by not having it although I guess we really can't compare.

The beach did have quite a bit of seaweed during our first couple of days. There were several staff members out there trying to clean it up, but there was so much of it, that not a lot could be done about it. However, as the week went on, there was less seaweed, which made the beach look much nicer. If your primary concern is the beach, then this may not be the right resort for you.

The food was really good overall. We enjoyed the breakfast at the Lobster House a little more than the buffet, but the buffet did have a variety of foods for those that like to sample a variety of things for breakfast. For lunch, our favorite was the pizza from the Sol bar--probably would have eaten it everyday if we felt like pizza for lunch everyday would be okay! They also had a different type of food every day at the beach... some days were better than others. The "tex mex" lunch food was really good, but the burgers were just okay. We only went to the buffet lunch once, but there seemed like quite the variety for lunch there too. Our favorite dinner was Chez Isabelle- the filet mignon was wonderful (actually the whole meal was wonderful). Service at some of the restaurants seemed somewhat slow compared to the other resorts we have been to, but it didn't bother us too much.

The nightly entertainment at EPM was the best of any of the resorts we have been to in Mexico. My fiance especially liked the Madonna show, while the Michael Jackson show was my favorite. It also seemed like there were more activities throughout the day for those who wanted to participate than at the other resorts we have been. For entertainment, this resort would get an A+ from us!

There were a couple of negatives during our stay. About half way through the week, there was a bad smell (like sewage) outside. Not sure exactly where it was coming from, but we did notice it off and on for several days. Also, on our last day, our keys to the room got deactivated prior to checkout. We had been to the beach and the pool in the morning and when we got back to the room to finish packing, both of our keys wouldn't work. We went the front desk and they took care of it immediately, but it was a bit of a hassle, especially since it was not checkout time yet and we were in a bit of a rush at this point.

Overall, we really enjoyed our time here and think this was a great place to escape reality!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hokiedave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walsall, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 December 2013

We love this hotel, the facilities are great, the grounds are immaculate and the rooms are as good as anywhere else we have been. What raises it to another level is the staff who are brilliant from the top down.

All the staff we met were so polite and always had a smile and a greeting for us. The guys who deserve special mention are Ruben, the manager of Spice, Gloria, table service at CafeKafe, Christian, table service at the French restaurant, Rodrigo, bar at CafeKafe, Vilma, concierge and Franchesca, manager guest services. You guys are fantastic, thank you.

I won't repeat what so many other people have already said about what a great place this is, my only additional comments are as follows:

Roof Top Terrace - We booked a roof top as the holiday was for our 35th anniversary as a treat. We loved it, we enjoy the peace and quiet and found it very relaxing during the day to come back after breakfast and just chill out. The plunge pool was a godsend on the hot days (there were a few!). The only downside was no waiter service but there was always room service and the fridge in the room. One suggestion would be a waterproof cover for the sun bed as some mornings after rain at night it was soaked and took a while to dry out.

I have seen reviews where people complain their room is not cleaned, mini bar not stocked etc. if this happens to you pick up the phone and speak to the staff, if your issue can be sorted they will sort it as soon as possible. We had a couple of days where our room had not been cleaned by 3.00pm, we called and it was done before 4.00pm.

The area around the Spa is a "quiet" area, if you want to be noisy go to the main pool where the action is. On a couple of days a large group of 12 based themselves in the Cabanas opposite the Spa and got louder as the day went on (and they drank more), I am sure the people who were having a relaxing Spa did not appreciate the noise and, contrary to what you might think, the rest of us are not interested in what you have to say!!

We have already booked for next year which speaks volumes for how highly we rate this hotel, Virginia and her team do great job and we can't wait to see them again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank TheLauries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2013

We are long time members of Palace Resorts and have stayed at all of their resorts including the 5 star LaBlanc. This resort is the BEST by far! We have thoroughly enjoyed our time here and will definitely return. It is beautiful and clean. The rooms are spacious, food is beyond excellent and the Basmati Indian restaurant is by far the best Indian food I have ever tasted. Oscar (the waiter there) is the most amazing waiter! All of the people there are wonderful, but Oscar stands out as being the most charismatic and personable employee at the resort. If you stay here, you will not be disappointed. They go above and beyond to ensure your stay is excellent.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KelliSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 December 2013

My husband and I just returned from the Excellence, Playa Mujeres. We had a lovely experience. I was treated like a princess the whole time. The staff is very warm, friendly and very entertaining. Always smiling and ready to please. Our room was very beautiful. It was equipped with a whirlpool tub looking out over the pool. The rain shower was a great way to start and end the day. Breakfast at the buffet was outstanding. We spent much of our days poolside. Our pool waiters Ever and Angel were above average in keeping us supplied in drinks. Migeal the waiter at the beach restaurant Las Olas was always available for anything I needed. Cesar the bartender at the martini bar was amazingly fast. He provided us with the bottomless martini .Alexander the beverage director surprised us and brought bottle of Chardonnay to our room for us to enjoy before dinner. The entire staff was very charming and willing to serve. The pizza oven by the beach was a nice touch. The Mexican pizza were absolutely delicious. My husband and I both agree this is by far the most plush resort we have ever stayed at. We recommend it highly.

Room Tip: We stayed in building 7. It was close to the pool and restaurants.
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Valerie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 December 2013

This trip was booked as a surprise birthday celebration for my mom’s 60th. .. This hotel was AMAZING!! My Travel Agent offered several option for All-Inclusive Resorts in Mexico, however after reading tons of reviews on TripAdvisor.com AND seeing the Hotel rank was voted “Traveler’s Choice 2013 Winner” we immediately booked the trip

It’s a bit of drive from the airport.. maybe like 20 minutes or so, and after passing through two large Guarded Gates who verified our names and length of stay (which I loved, felt secured) we were greeted with warm towels and glasses of Champagne.
It was that moment when my mother looked at me with that “OH MY GOODNESS” look, she was instantly impressed!

The staff was unbelievably pleasant and beyond accommodating. While being escorted to our room, our bellhop was awesome! As he escorted us to our room, he gave us a mini-tour “Lunch is served here, from blah to blah.. Martinis are delicious at…” and when he asked our names, I was sure it was just to be courteous.. not like he’d remember them. OH NO YES HE DID!! Greeted us by name every time we saw him during our stay. But I have to say my Love was Rueben! He took care of us every day for breakfast.. we even tailed him to the Lobster House for lunch. OMG this guy was sooooooooo nice if I could’ve fit him in my suitcase, he’d be in Atlanta right now! Beyond sweet, beyond accommodating. Seriously the sweetest guy.

Our room was fantastic! We kept laughing at the “Mini-Bar” because there was nothing MINI about it. Literally full sized bottles of alcohol and treats, replenished daily! Our room was on the 1st floor a “Junior Swim Up” across from the Spa which was perfect because there’s a “Lazy River” that flows through the resort. From our patio we could hop right into the water, which was pretty cool!

If you’re reading this you’ll want to know the food and cocktails were awesome!! The French restaurant had the best Filet I’ve had in years.. you think Hotel steak, you think Banquet food.. OH non uh! This was Steakhouse - Chops qualify. And again excellent service.
We spent a lot of time at the Martini Bar.. where no one’s glass was empty!

Again the trip was for my mom’s 60th… I was sure for her b-day dinner they’d sing Happy Birthday.. maybe bring by a slice of cake which would have been great. Hmph! Welll…… it started with the Concierge calling to wish her Happy Birthday that morning and continued from there! From a bottle Champagne and chocolate cake being delivered, to the staff decorating our room.. Dinner was perfect! The table was decorated adorably and the staff sung again. Mommy was definitely a Happy Birthday Girl!

Also want to mention, we met a bunch of lovely people. Mostly couples honeymooning or celebrating anniversaries.. we even got to watch a Wedding! Everyone is so nice.. a shout out to Linda and Paul! We’ve made plans to visit them in Boston or meet again at Excellence!

Don’t hesitate .. Book this Hotel right now! You definitely won’t be disappointed….

Room Tip: Definitely enjoyed the Swim up suite / It's right of the Lazy River / It's 1st floor so no f...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 December 2013 via mobile

This was our first visit trip to Mexico-but certainly not the last.We were unsure what to expect,but our expectations were wildly exceeded.The resort is beautiful in every respect,position decor in the rooms and throughout the resort and the restaurants are all first class. But what sets this resort apart from all others is the warmth and genuine feeling that all the staff want to make you feel as if you were at home and want to do their utmost that even the smallest request is dealt with immediately .
If you want to be super critical you can always find something to complain about. However you can rest assured it will be dealt with efficiently by the caring staff.
We opted for the club excellence which gave some additional benefits,separate areas by the pool and beach plus lovely little extras in the room which was worth the small extra cost.
We can't wait to go back!

Stayed November 2013, travelled as a couple
Helpful?
Thank school48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Playa Mujeres

Property: Excellence Playa Mujeres
Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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