We decided to return to EPM having had our first holiday (Oct/Nov 2012) somewhat impeded due to my other half suffering with a broken ankle just before our holiday... and so, what with the fantastic faciltites and level of service etc - we thought it would be nice to return to enjoy them "properly".
We booked our return for 28/11/13 - 13/12/13. we contacted concierge to request a room in the same block as per our previous visit. Any correspondence was responded to quickly, efficiently and always positively by Vilma Montalvo.
Upon arrival, our request was fulfilled; the welcome of cold flannels and champaign whilst bell-boys take charge of luggage and reception complete check-in, is most welcome after a long journey from Manchester Airport. You are immediately concious that your holiday is starting with the hotel taking care of you and doing what they can to ensure you are feeling welcomed and relaxed as soon as possible!!
The rooms (we had junior suite - standard room), are exeptionally spacious, Queen Size bed; literally a "living area" with corner sofa, large flat screen TV, DVD player; walk in 'wardrobe' also containing the safe, iron/board etc; 2 x hand basins, deluge shower & power shower (walk in) / Jacuzzi and not forgetting the balcony - another large bed and table/chairs... each room provides comfort including tea/coffee facilities, daily restocking of water/juice/beer/wine/crisps/chocolates as well as having your own "spirits (Rum/Whiskey/Vodka etc)
The overall layout ensures that should you require a more "lively" atmosphere, you can locate around the main pool area (music/entertainment team etc), or if like us, you prefer peace & tranquility, you can locate around one of the other pools or especially around the lazy river (which tends to be the most peaceful & quiet of place to be). All in all, there is somewhere for everyone. Loungers are always available, with fresh clean towels near by (if not already placed on the bed) around the pools or beach.
There are bars located around the hotel grounds which allows staff to efficiently look after peoples needs, or, if you fancy a little walk - its somewhere to go to get water / juice / beer / drinks - whatever you fancy! (even a little ice-cream machine next to the Kafe Kafe - which is rather nice mid afternoon)
Food - Excellent choice / varied themed restaurants (worth checking you daily information sheet to see which one is closed, as one or two are closed each day). The French restaurant tends to get "full" rather early/quickly, we only managed one visit (bearing in mind we have had effectively 4 weeks holiday there). House wine is fine, you can pay an additional fee for other wine, but personally, I found the house wine absolutely fine with every meal.
Room Service & Breakfast/Lunch - great for mid-afternoon if you do not want to go to the restaurant or the fresh pizza hut (it it well worth noting & definately recommend getting a pizza from there - he is located at the bar near the beach... really really good pizza!) The buffet restaurant for lunch would satisfy any palete, anything from freshly prepared sushi, salad, burgers, steak, fish, rice, chips, pizza, varied fresh breads etc etc.. The same can be said for breakfast, anything from Eggs Benedict to simply cereal/toast or sausage/bacon, pancakes, french toast, vast selection of fruit, or freshly made (you decide on ingredients) omelette.
Staff - Should you request anything or have any questions, they are more than happy to help! We had several calls from various concierge enquiring if we needed anything. Personal visits from Efren and Wilberth (Concierge Manager) ensured our second holiday was the most memorable.. so much so, we are hoping to return later this year (as a rule, we do not like to return to the same place)
Tips - tips are at your own discression. We felt it appropriate and definately deserved to tip regularly due to the service we experienced.
Money/Exchange - there is a cash machine located in reception, or if you already have peso's but require "smaller currency". Reception have the facilities to exchange both dollars/sterling etc into peso or "change larger pesos into smaller" for tips etc.
Other info - dress code, it is preferred that gents wear collard shirts and trousers or smart shorts (not bermuda etc) when dining of an evening, ladies - dressy/smart-casual
(Even though this is the hotels 'policy' on numerous occasions men dined out in blatent beach attire, now if this was in a casual restaurant that would be OK.. but personally, I dont want to be in a "fine a-la-carte" restaurant having made the effort ourselves, to be sat near a "sandy/unwashed/hairy,dirty footed man" - but maybe thats just us being picky?)
Drinks - Huge selection of cocktails to try, and if your "tipple of choice" is not listed - ask. They have a decent selection of beers as well as brand named spirits
Wilberth (Concierge Manager) along with the concierge team ensured our holiday was beyond our expectations!! If you are unsure of anything, Cocierge are located on ground floor of each block or in reception, they welcome any questions and do all they can to ensure you have a memorable stay.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun