Just returned from our second stay at E.P.M.
For this stay we brought along our daughter and my Mom for eight days.
Second time using USA Transfers and we can't find a thing wrong with their service.
Got to the hotel and was greeted and taken to the Ex. Club lounge. As soon as I walked by the main lobby bar I saw Federico and said "buenos tardes!" and before I knew It he stopped stocking the bar and I had two coronas in my hands! Thanks F !
As we were checking in I was told the request I had made wasn't available. No problem, I understand that it is just a request and EPM does do a great job of trying to fill those requests, it just wasn't in the cards for us this time. (We asked for building 8)
I was apologized to and asked if it would be okay to upgrade both room to RTT (in building 7) and my answer was a YES! and a gracias! (Muchas gracias again EPM)
Had a nice excellence hat and two fabric book marks waiting for us in our room as a thank you for returning. How cool is that?!
Our RTT (roof top terrace) looked to the North across the property - over the lazy river, and the activities building. A very nice few of the beautiful grounds, the palm trees, and a good bit of the ocean.
After check in we headed over to the lobster shop for lunch. Ceviche, Cesar salad and chicken tacos for me. All were wonderful. Noe took care of us and had drink for all quickly. Salsa chips and guacamole were delicious.
The onion rings I ordered were a bit soft - meaning the batter wasn't crunchy as I'm used to, but nothing that took away from the meal. My wife ordered suckling pig tacos, Mom had cheviche as well along with a little bit off of everyone's plate. My daughter ordered shrimp cocktail and grilled chicken breast which had good flavor.
After lunch off to the EC beach where we saw Manuel/Martin who remembered us from last Fall. He got a big hug from my wife and myself! Manuel found us a perfect spot on the beach and everyone but Mom went straight for the water. The temp of the water is almost perfect in regards to the heat and bit of humidity at the beach.
After cooling off we laid down and kept remarking how it had only felt as we were there last week, and how much we forgot we enjoyed being here!! Kudos to everyone here on the staff.
Sea grass minimum, in front of EPM and come to think of it I didn't see the tractor work the beach all day.
Came back to Raquel at the EC beach who took care of us all day and is great!
Construction noise was off an on, but we heard very little from building 7. I enjoy the beach volleyball so I'm right at the construction sight (100 yards away) twice a day for a few hours. Never any loud pile driving all day, just sporadic.
Beach volleyball was great. Filippo handled the early games at times Addial was there running the show. Good competition and fun. Both gentlemen are fantastic, and I was glad to see Addial taking on some entertainment duties over at the Los Olas beach buffet.
The treat of the day (for me) was going to the beach lunch at Las Olas. Sub sandwich and sliced fruit was being served. I grabbed the cup full of fruit (and vegetables) that had a fantastic hot sauce on it. Never even thought of trying hot sauce on fruit and it was delicious. I believe the subs were BBQ pulled pork with condiments on the side to choose from. I had a bit of my wife's sub and it had good flavor.
At Los Olas Helping us with our beverages was Lizenth. What a totally wonderful young lady. She spent time with us as I have been trying to master short phrases in Spanish. Lizenth was helping all of us with our Spanish and we were trying to help her with English. By "trying to help" her I mean she speaks better English than some of my USA born and raised coworkers. As we were in our beach wear we didn't have any tip money on us, but we will go back tomorrow and make up for today to this wonderful young lady.
Over our stay we were very entertained by the fire show, and the Michael Jackson tribute show. Gustavo's performances of guitar playing and singing were good as well.
At the lobster shop we did end up ordering both the grilled and steamed lobster. All four of us found the steamed to be bland. Also - no lemon and butter served, so if that's the way you enjoy your lobster make sure and ask for those sides.
Very surprised with the good meal I had at Spice (Asian restaurant) as I'm not a big eater of Asian food.
I can tell you everything was so wonderful by day eight we were NOT ready to leave.
My wife and I felt that with our second trip there, we were able to know what to expect, and were more comfortable with our surroundings. We were delighted to see staff members that remembered us from out last visit, and made some new friends with some of the employees we got to know this visit.
We did have a small unfortunate accident while there that needed a trip to the Cancun emergency clinic.
My wife slipped on the edge of the RTT private pool edge and landed on her chin. (I attribute the crunch to 85% of the extra shots of rum in the pina coladas, 10% to the surface being wet and 5% not paying attention)
I took her to the onsite Doctor's office where Dr. David took a look and fixed her up. The cut under her chin was deep so he made arrangements for a taxi ride to the Cancun clinic. We were at the clinic just over an hour where my wife got three stitches and we were back on our way.
Nobody wants to use any type of medical help while on vacation, but this unfortunate accident showed me that there is a very good onsite medical staff at Excellence, and the downtown Cancun clinic did a good job as well.
I want to thank the staff at Excellence Playa Murjeres. They were all wonderful, friendly, helpful, entertaining, and personable.
A special thank you to the old friends we visited with, and the some of the new friends we made and look forward to when we go back this December - Manuel/Martin, Federico, Filippo, Addial, Veronica, Guillermo, Naikare, Vilma, Jesus, Dave, and if I wasn't so bad with names there are another 4-5 folks I should be thanking!
My wife and I have already booked our two week stay at the end of this December. Both our cell phones have our new count down to Excellence on them already. Only 229 days to go.
Thank you again Excellence Playa Mujeres, it was fantastic!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun