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“Relaxing Stay”

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Excellence Playa Mujeres
Ranked #2 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed 9 May 2014

Stayed at Excellence Mujeres for 5 days/nights as part of destination wedding. The hotel is immaculate and clean and staff is extremely helpful and nice. Maid and Beverage service in room each day was excellent. We spent an afternoon at the Mille Spa. If you decide to do a Spa, make sure you go early to go through their hydrotherapy stations. The staff take you through a series of stations focused on specific treatments for various body parts. The beach was nice as were the pool areas. If you are a foodie, make sure you over order as the food portions can be small. It is all inclusive, so pretty much eat and drink all you want. Would agree with other folks, stay in either Block 7 or 8 and stay away from the construction area. We liked the dinner buffet at the Mexican restraurants. The Grill and Lobster House and nice for outdoor eating. Our Lobster House dinner. Wasn't thrilled with Barcelona, their Paella seemed lacking (the one they made on the beach the following day was much better). The Flavor Market had some nice small plates -tapas, good for trying lots of different dishes. Overall very relaxing, we felt no need to go to Cancun for a day trip. There were some locales selling hats, bags, Cuban cigars on the beach which worked for us. Having spent 20 some years doing the cruise and Disney trips with family, this was a nice change for my wife and I..we did nothing.

Room Tip: Due to construction, I stay in Block 7 or 8. A 1st floor room along the lazy river is nice as you ca...
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  • Stayed: May 2014, travelled as a couple
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3  Thank Mark144840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,609 - 6,615 of 12,116 reviews

Reviewed 9 May 2014

We upgraded to Excellence Club and stayed in Block 7 ( away from the construction work)

As others have said everything is so well maintained, the rooms, the grounds, the pools, the restaurants.... The staff are just some warm, friendly and helpful - one said " we treat this like home " and you could feel the pride and happiness . Dalel a personal thanks for the help from you and all your team.

Spoilt for choice and quality of food and drink. All inclusive with no of the limitations I have seen elsewhere.

We highly recommend this hotel, we would be back tomorrow if the opportunity arose.

Room Tip: At the moment avoid Block 9 area
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  • Stayed: April 2014, travelled as a couple
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2  Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

Had my wedding here and loved every second I was there. Everything was kept in immaculate condition (the pools, the restaurants, the grounds, the rooms, etc.), the staff was incredibly friendly and accommodating, the food was terrific and everyone that traveled with us had an incredible time. The construction next to building 9 was a problem, but the resort staff made every effort to make my guests happy and moved them to a different building as soon as they could or offered them upgraded rooms. The beds are hard, but are surprisingly comfortable and sleep great. I had no back issues from the bed and had no problems falling asleep every night. I highly recommend this resort for anyone who wants a relaxing, laid-back getaway!

Room Tip: Ask for a room that is NOT in building 9.
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  • Stayed: April 2014, travelled with friends
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6  Thank Ashleigh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

I am lying in my bed in block 9 (excellence suites) trying to sleep but can't due to pilings being laid on the new block that is being built behind us. Spoke to a concierge today but they didn't bother to call back. Beautiful resort but not any good if most nights you can't sleep. If you have booked then I feel sorry for you!

Stayed: May 2014, travelled with family
26  Thank Stephen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded 14 May 2014

At Excellence Playa Mujeres one of our main objectives is to deliver high quality services and facilities in a relaxing atmosphere for the enjoyment of our guests. Services and facilities are continuously monitored for this purpose. Thus far, our visitors have experienced the luxury All-Inclusive lifestyle that the property has to offer.

It is of deep regret to hear that the new development being built in Playa Mujeres Community outside our Resort and external to our control affected your perception towards your holidays with us. Nonetheless, be assured that we keep working every day to provide the ultimate Luxury All-Inclusive experience to all our guests.

On behalf of all the staff and the management at Excellence Playa Mujeres we extend our sincerest apologies. Our corporate customer service department remains at your disposal at customerservice@excellence-resorts.com in order to further discuss the matter or in case you require any future assistance.

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Reviewed 7 May 2014 via mobile

We just came back from celebrating our honeymoon with a somewhat mixed reviews.

The pros to the resort: modern rooms and facilities; well-kept grounds; roof-top pools; clean beach; great French and Mexican restaurants; live entertainment; prompt housekeeping when called; spa hydrotherapy circuit.

Cons: bar areas and some restaurants not well staffed; staff do not seem to enjoy working there; the entire 9-block is next to a 24 hour noisy construction site; random housekeeping, pool and bar refresh schedule; lack of variety in live entertainment; stuffy patrons; money exchange always a challenge; non-air conditioned fitness centre; red ants in bathroom; small breakfast buffet.

All in all we had an okay time but would not return. We prefer resorts where staff seem happier to be there!

Stayed: May 2014, travelled as a couple
13  Thank Melita_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded 14 May 2014

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Trip Advisor Readers.

Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.

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Reviewed 7 May 2014

We just returned from Excellence and are so happy with our choice of resorts. We have been to several all-inclusive resorts in Mexico and feel that the service, staff and overall experience were the best we have encountered. I admit I spent too much time reviewing this resort on-line and was "apprehensive" (my apologizes to Excellence Club) when we were given a room in building 9, close to the construction. The resort bent over backwards to make us happy, and really, the room was great. We never really felt any consequences of the construction, we were out in the morning and back to clean up for dinner. Please don't get worked up if you are in building 9, all of the rooms are wonderful, as is the service.
The staff were all great, extremely professional and very gracious, especially the Excellence Club, the concierge in building 9, and Dr David (thank you).
We had the best food of any resort we have been to in Mexico, really enjoyed the pizzas poolside, dinners at Agave, Spice and breakfast at Barcelona.

The spa experience is a must.
Enjoy your visit, we hope to return soon.

  • Stayed: May 2014, travelled solo
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5  Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

We returned last week from this hotel it was clean, friendly, the food was first class especially at the Barcelona Restaurant, the manageres and all the staff were first rate and spoiled us with there food and drink, there steaks are to die for, you must pay them a visit, Everyone work so hard to make sure you enjoy your holiday. This hotel has to be visited if your visiting Mexico.

Room Tip: Take plenty of mosquito repellant if in a swim up room. we stayed in 400 rooms nice and quiet there
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  • Stayed: April 2014, travelled as a couple
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1  Thank Gill113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
Price Range: £300 - £595 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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