This past May 15th we arrived at EPM for our 10-Day stay (15th – 24th) to celebrate our 24yr. Anniversary. Over the past few years we have stayed at other resorts south of Cancun, but wanted to pick something else and enjoy a new A.O. location. The drive from the from the airport is not long at all, we traveled via “Season Tours” and I have to say they are very professional, it may be a little more $$ over other companies, but they were 1st Class and I did not question the price difference at all; the transfer company bills the hotel and we then paid EPM direct. We did reserve an Excellence Club Ocean View/Front Room and made prior request for room/building locations. The check-in process at E.C. did go smooth; the initial room selection did not meet our request, but the following day the folks in E.C. area made an adjustment to our room location and were more than accommodating. I have to thank everyone in the E.C. for all their effort; it was greatly appreciated!
The EC Room located us in Bld. No. 8 3rd Floor (#8351); the room location is very nice and offered us a direct view of the beach over the main pool area. The layout of the room provided more than enough space to kick back and relax on either the bed, couch area as well as just sitting back on the patio and enjoying the sights and sounds of the resort. The overall feel of the room is very modern. The shower allows more than enough room for two and the overhead rain shower provides a very nice amount of water pressure + you have a hand held shower head off to the side; combine them both and you will get a Power Wash...Lol! We did request the Pillow Top on our bed and that added the comfort we needed, it does add just a couple more inches to the height of the bed. The Pillow menu is also nice and we did take advantage of that also. Each day our room was always well taken care of in the morning and evening; the turn down service is great. We made special requests for the selection in the Fridge and always taken care of. We did request a bottle of Bailey’s in our room and to do that they removed the Gin, Tequila, one other bottle...we just enjoy Bailey’s at night and did not need the other items. Over all; the room is very nice and the layout is comfortable and provided a very nice touch to our overall stay at EPM!
Our first night we tried Toscana, I ordered the Veal and my wife ordered the Lobster Tail. My veal was tough, but I was so hungry that night I just wanted to eat...should have returned it. The lobster as my wife said was very good. The service at Toscana that night was not on par; slow to service our table and as noted the veal was not that good. We ate at Flavor Market; again for some reason service that night was just slow going for a place half full. I know I am on vacation, but to sit there at the table for 5-10 minutes before even being asked for a drink is a bit odd. We were not aware of the portion sizes at Flavor Market and really wished the waiter had said something to us as we placed our orders, because we ordered 1 appetizer and 1 main course...You really need to order 3-4 of each; that’s why they call it a Market. So, word to the wise make your selection and pick several items or several of the same to sample all the different options...the food was very good. We enjoyed having lunch at the Lobster House each day, can’t go wrong there with all the different options. The Flank Steak sandwich was So Good and tender! We even enjoyed dinner at the Lobster House and Marco is an Excellent Waiter...He really made our evening very special with his service and friendly conversations; people like that just make sure a difference in your stay! For our Anv. Dinner we picked Chez-Isabella and it had been noted to the waiter about our special night; the service and food here were amazing on our night. We did purchase a nice Malbec Reserve bottle to celebrate...yes it costs more $$ than normal, but it was our special night and we enjoyed it so it did not bother us in the least. Two other nights we enjoyed Spice; now this is where you can have a Fun evening if you get to enjoy the hibachi dinner...very good evening with friends and would recommend it! Side note for Spice; they only have so many openings each night and you have to make reservations; the main dining area is open seating and did not require reservations. Part of our Anniversary Package we enjoyed a special dinner on the beach...Wow, it was very nice and service was exceptional. We also enjoyed room service several times in the afternoon and enjoyed the caprice salad along with other items for a snack. The food options great, so you won’t get bored with just one location to eat at.
Because we selected Excellence Club (EC) Room; we had additional options and one thing I will say is everyone in the Excellence Club office did and exceptional job making sure things were well taken care of and ensured our stay would be enjoyed. The people working in the EC area by Build No. 8 Pool were 1st Class...both my wife and I just enjoyed talking to Paul and his co-worker’s each day at the EC-Pool; everyone made sure our day was enjoyed and any little item needed would be attended to. The bartender at EC-Pool by Bld #8 (David); is also another person that deserves a big Thank You! David always had a big smile and made some amazing drinks for us each and every day. Everyone around EPM also made our stay very warm and welcomed. The martini bar is also another location that people would meet up and enjoy time and Cesar is an amazing bartender, you have to see it to believe it; the guy works very hard day in and day out and his memory will blow you away. Service at the Spa area is also very nice, we enjoyed a couple’s massage one day and then another massage that focused on feet, hands, arms and scalp...I didn’t want her to stop on my feet it felt so good!
Beach & Pool:
We enjoy both beach time and pool time. For the most part during our stay we kicked back at the EC-Pool at Bld No. 8; the location provided a nice central location and allowed us to walk the beach when we wanted as well as exceptional service. The beach is nice, but really wish it had a little bit more frontage...it seemed like the beach chairs and beds were right on top of the water line and limited distance in between. Yes there is seaweed and due to the winds blowing in it added to it for a few days, but that can happen anywhere based on weather, jet-stream and currents...you are on the Caribbean Sea so expect it. Walking the beach area is nice; the walking down to the marina is not that far and an opportunity to soak it all in. We were never hassled by anyone trying to sell items and that’s nice!
Over All Resort Feedback:
I did notice the main pool area can get a bit loud at times, but if it’s too much for you then head over to the beach area or if you are in EC just hit one of the EC-Pools or EC-Beach area and kick back. The grounds at EPM are very well taken care of; you will see people working around the clock to make sure things are in their place. And if something is not right...Just Say Something, but treat people with respect as they do and you will find the people at EPM will respond and do their best to make your stay very enjoyable and/or correct the items that need attention.
The Wi-Fi at our location did not work all that well, I would have to step out on the balcony and point towards the main lobby to get the best reception, it would be nice if they could work on that item for those trying to use the option to communicate with family/friends. We like using Skype on our vacations to stay in touch as well as share our pictures with friends and family during our stay.
Over All EPM is a very nice place for adults to just kick back, have fun and meet other great people if you choose. My wife and I met some great people during our stay and I have to give a shout out to the folks from the UK (Richard and his lovely wife), two other couples from New York and then from KY (Mark and his lovely wife); what a great time meeting so many people this trip, it just added to our stay. And I won’t forget the other T.A. members that we met...we all shared some great laughs by the pool. We are already planning on a return trip to EPM within the next 12-months and can’t wait! Hope you enjoy your stay...Cheers!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun