Hello, spent 6 nights at EPM from 14-20 June 2014. First time here. Read all the reviews so knew what to expect. The grounds are spectacular! I don't know that I'll find anything else out there that compares. Stayed in EC room 8266 overlooking EC pool with a view of the ocean. Room was fantastic. Had great housekeeping, turn-down service, and mini bar service. Everything we asked for in those aspects was honored. Found lots of inconsistencies with service in restaurants. We are big on tipping and I'm sure that was appreciated, but not necessary as friends did not tip and received same service. Was never cool in room or in restaurants. Wasn't impressed with EC lounge. Besides checking in and checking out we were in there maybe 2 other times. Didn't seem like a real upbeat friendly place to be. It was also hot and stagnant. This place needs some ceiling fans. We looked at the thermostat and it was 79 degrees in the EC lounge!! Loved the EC beach and floating in the pools. You are just steps from your beach lounger to the water edge. Loved it! Water was calm and clear! As far as drinks, there was never a problem getting Crown Royal unlike some of the other 5 star resorts we've stayed in. Not sure we will be going back to EPM anytime soon. Kept comparing it to the Hyatt Zilara (Nov '13). Gorgeous property, though!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun