My wife and I stayed in the EPM in July for 2 weeks. During our stay it was my wife's birhday and our wedding anniversary.
This hotel is excellent on every level. I have personally worked in the travel industry for many years at a senior level and have been priviledged to stay and work in some of the best hotels in the world. This is up here with them all.
The rooms are spacious and very comfortable and are both private and quiet as well. You have a lounge area, jacuzzi , walk in shower area and double sinks. There is copious ammounts of wardrobe space for clothing and a mini-bar that is free and topped up daily with drinks of your choice. The room service menu is excellent and 24 hours and the televsion coverage is through and for all tastes.
The restauarants are all excellent and we are used to staying in 5* Hotels all over Europe, Carribean and Asia. The choice of food appeals to all tastes and what makes them all the more special is that you do not have to make a reservation in any of them which allows you to eat what you want, when you want. This matches all other top 5* hotels on multiple levels, quailty of food, choice, outstanding service and great decor and ambience. You can breakfast in three different restaurants either on the beach or in the main restaurant or if you are feeling particularly lazy you can have breakfast served from an excellent menu on your room terrace.
The breakfast choice is personally the best I have experienced as the choice is so varied that you would be able to eat all the choices in a 2 week holiday.
The overall service in the hotel was outstanding in all departments, bar restuarant, entertainment, room service, spa, chambermaids, general manangement etc etc etc. An example I can give you is if you order a gin and tonic or a vodka and tonic they will serve you Bombay Saphire or Stolli as house.
The Spa is the best I have experienced and offers the most relaxing experience in stunning surroundings. Ask for Vanessa, excellent massuese and reflexoligist.
The entertainment in the evenings is excellent in a beautiful salon, it is both varied and fun and will apeall to all taste's.
A little secret that I will not give too much away so not to spoil the surprse is the lazy river?? All I will say is get yourself a cocktail, lay on a lilo and float and float and doze and relax till your hearts content.
We do not like to stay in large hotels and rather stay in small boutique style hotels and please do not be put off by the ammount of rooms it is spaced out perfectly and once there a couple of days it feels small and intimate.
Directly opposite the hotel is an island called Isla de Mujeres. A beautiful island where you hire a golf cart and drive around for the day. We swam with dolphins which was amazing. Not to distract from the tour operators selling excursions and they do offer some excellent tours however my recomendation regarding teh island is that you go across on your own. Get a taxi across to the port which is a 10 min drive from the hotel and totally safe, buy your ticket which is 12 US return and the golf buggy hire office is directly opposite the port where you arrive. Ignore the local guys at the port selling they hwill try and stop you to offer you tours etc just go across the road to the hire shop £20.00 for a half day. Excllent value and great fun. The ferry goes across every 30mins..
Back to the hotel, we are going back next year for another 2 weeks and this is something that we never do. We always try somewhere new every year this however is such excellent value and so special that it deserves another visit.
To close, I would just like to say that for me, who has worked for many years in the travel and service industry, that the mark of good hotel is not just in the facilities and service they provide but how they deal with and react when there is a problem or someone is disatisfied. This is when you truley see how much a hotel, it's staff and the management really care about thier guests. We had a problem with service in one of the restuarants one evening (nothing major but enough to want to say something) and within 5 mins of bringing it to the attention of a waiter the Food and Beverage Manager for the whole came to our table and resolved the situation instantly. Brilliant, professional and attentive.
The General Management in the EPM are visible all the time and are always available to speak to guests, answer any questions. They will approach you and enquire about the enjoyment of your stay. The Assistant General Manager is exceptional and is the most profesional and solution orientated manager Ihave experienced. She comes from ibiza in Spain, as the hotel is Spanish owned and the team she manages provide outstanding service across all departments, front of house and back house.
You will leave this hotel feeling like you have made amny friends and that is not just with fellow guests. These people really care about your enjoyment and well being and are committed that you have a relaxing, quaility holiday.
Virginia to you and the team thank you so much for a wonderful stay. You are an exceptional team and good luck on the 26th September.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun