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Reviewed 9 August 2017

This review is a bit overdue as our last stay, which was our 9th stay at Excellence Playa Mujeres, was last November (2016). As we are booked for our 10th trip to EPM this coming November I thought it was time to briefly review our last stay.

As usual we were greeted with a “welcome home” with cold face towel and a glass of champagne. We were arrived before noon, so we expected that our room would not be ready. This is never a problem. You receive a buzzer and are free to take in the resort and start your vacation right away. We went for lunch then visited familiar friendly staff that we have gotten to know over previous visits.

Our first visit was November 2007, the third week after opening. Back then you could tell that the resort has high expectations and want guests to feel special. This has continued right to present day, whether you are a repeat guest or a first time guest. This includes food quality, cleanliness, landscaping and all friendly staff members.

We have enjoyed all restaurants, pools, beach, entertainment, bars, spa, Excellence Club etc. every time.

EPM has been so special to us; I decided in 2012 that this was the place to get engaged. The plans were in place prior to arrival and went off to perfection.

As we have raved so much about EPM over the years, my sister and her husband stayed here with friends last spring to finally see what we have been talking about. They loved it so much, they are returning with us this November.

So many staff to thank for wonderful service and attention to detail, I cannot mention them all, but would like to point out a few such as Lorenzo, Vilma, Nelson, Dalel, Cesar, Hugo, Diego, Oscar and of course Carolina Paz. She does such great job checking in to make sure that everything is perfect during our stay.

We cannot wait to return in November!!

  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank 2012TerryK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

This was a beautiful and quiet place. Very relaxing and with excellent service. I would definitely visit this hotel again! Food was excellent and drinks amazing! Room was always cold and never felt hot inside of them. This was a big plus on our part.

Stayed: August 2017, travelled as a couple
Thank hoffa_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Our first trip to Excellence Playa Mujeres was July of 2009 and they had just opened November 2008. I will never forget us riding down the road with trees on both sides (we have a similar road in the Florida Keys where we live) and thinking what have we chosen and then the trees were gone, a gorgeous marble culde sac was in front of us with this beautiful resort. We have returned every year since they opened and July 20 - 28, 2017 was our ninth year in a row!!! Yes we return as it is still the same beautiful great resort we saw in 2009!! We have watched some of the staff members grow like Carolina Paz, Customer Service Manger who never passes you by without saying hello, making sure everything is okay and a joke or two!! We have seen Fidencio at the Martini Bar from the very first year with his "High Four" and "Don't Worry by Happy" every time he sees with the best service. In Nine Years, we have met many friends there some of which still come back the same week we do!! The trip started with Hilario at Season Tours taking us to our home away from home to arriving to the beautiful doors of EPM and being greeted by Carolina, Vilma, Lorenzo & Francisco. We had never met Lorenzo (General Manager) as this was our first year with him there but we knew from the first hand shake and kiss that he was going to be fantastic and he was!!! He and Francisco would always stop to chat, check on us and when they were not able to either Carolina, Nelson, Jesus, Dalel and other staff members would say hi and make sure there was nothing we were needing!! Their smiling faces each day made the day excellence!! We checked in with the lovely Dalel with big hugs and kisses!! Taken to our room by Ivan with a smile!! We always started our day at the Breakfast Buffet with the smiling faces of Lisbeth, Jacqueline and Sheily!!! We have seen them many years and there is no better way to start your day!! Tonah, Fernando, Juan and Aurelio made sure our breakfast was also A-1 and Nancy does the best Soft Poached Eggs with a smile!! Then onto the pool where Mr. Baez would make sure we had everything we needed throughout the day as we spend our days at the pool all day!! He always has a smile and we had some great chats with him!! Lunch was always great whether at the Pizza, Grill or Excellence Club!! The staff always tries their best for everyone and we appreciate it! We always try to visit all the Restaurants when we are there and they are always exceptional!! Our Anniversary/Birthday dinner at Chez Isabelle was out of this world thanks to Juan, Julio, Carolina and Nelson!! We also got a surprise visit from Pedro who we have known through Chez Isabelle, Agave and now Lobster House from the beginning!! What a great way to end the evening as we had not seen him since we had arrived!! At the Martini Bar we had drinks and visited with friends and Cesar & Hugo!! Love their laughter and comedy amongst themselves but put a shaker in their hands and you will get a Excellence Martini!! And our bartender Tonah who we love to death!! He is short like me but a ball of laughter and smiles!! This was my first year at Coco Loco at Sol Bar and I got to watch him in action and I loved it!! He is such a ham but a great one!! Agave, Hibachi at Spice, Grill, Lobster House, Basmati and Chez Isabelle always made every dinner special and the staff was the greatest!! Can't forget Alfredo who remembered my husband has a Pistachio Ice Cream Cone every day and I did not have to ever tell him what kind!! Thank you to the Maid and Turn Down Service as the room always smelled great and was fresh and clean during the day and very romantic to walk into at night especially with the Birthday and Anniversary Decorations!! Diego, Ivan and Mario took great care of our luggage on check in and check out! I can go on and on about the staff but they are all fantastic, have become like our second family and our once a year trip is very precious to us!! This Resort is Top Notch from the moment you walk through those wood doors to your champagne and wet towel until you experience all the Excellence it offers until you leave and don't want to with a staff that makes it the best every minute and step of the way!! Visit EPM, let the Staff pamper you and let it be full of surprises for your stay as they are the best!!! We miss them already and can't wait till next year for #10!!!!

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Gay Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

We stayed here from 10/07/17 - 25/07/17. This was our first time at this hotel but the second time in Mexico having stayed at El Dorado Casitas Royale in 2015. That was amazing !!! We didn't think we could top that ... oh how wrong we were !!!!!
This hotel is fantastic. We had a great 2 week holiday relaxing and being pampered.. we stayed in block 8 Excellence Club room 8060. OMG when we saw what was outside of our room - the EC pool we smiled, when we opened the room door and saw the view from the patio area showing the lazy river running in front of our room opposite the grill - we smiled some more.. we knew that we were going to have a great holiday...

Every member of staff smiles and greets you with a "Hola", Buenos Diaz etc... How some of them remember your name I don't know how they do it...

We had a couples massage in the spa - hydrotherapy before- what a treat!!! 80mins of pure relaxation... think my husband fell asleep because he thought we had only been there 20 mins..

We left the complex only twice in the 2 weeks once to spend the day on Isla Mujeres and once to spend a few hours at the shopping mall in Cancun ... the rest of the time we spent around the EC pool in block 8.
We must make a special mention to Erick and David at the EC pool who looked after us so well ,what great special employees they are ....not to forget Tonatiuh who looked after us when David had his day off...Manuel and Julianna on the EC beach again fantastic.. Another mention is Alan the waiter on the beach at Las Olas , never stopped working making sure we never had a empty glass...

Oh I did enjoy a chocolate martini made by the one and only Cesar at the Martini Bar . Husband struggled with an Old Fashioned one night, not like him to struggle with alcohol!!! However Cesar asked him what he liked and he found one he enjoyed thereafter!!! Clearly no lack of alcohol in the drinks !!!!Ha Ha

Not sure if I could go any where else now for a holiday because this has raised the bar and I would probably be disappointed.... need to come back soon!!!! Bye for now .. need to start saving pennies again as I need to book for same time next year...

A big shout out to the people we met there from England , Brooklyn and all over the world - we may meet you again some day......

Here's hoping that we get the same room on our visit next year!!!!

Dave and Lorraine
Manchester England

Stayed: July 2017, travelled as a couple
6  Thank Loz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

We have visited Excellence Playa Mujeres many times; our most recent stay was February 26 to March 2, 2017. This resort is our "go-to" relaxation vacation and we have found no need to go elsewhere. Restaurants and food are always excellent (so many options), the grounds beautiful and well kept, beach is spacious and clean, but most importantly, the employees go above and beyond to please. We have not had any experience in 8-9 visits (we have lost track) which was less than fantastic. Don't look elsewhere--this is where you want to stay. Shout out to Alejandro (check-in and check out, Diego who has carried our bags to and from our rooms on multiple visits, Gloria in Aroma (coffee bar) who makes a fantastic espresso and hostesses Lizeth, Yael, and Jakeline in Toscana. We plan to return next spring and bring our 3 daughters--the youngest who just turned 21. They will love it.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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