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Reviewed 12 August 2017

We stayed in the 8000 section of the hotel for our second time at this property . Last year we were in the 9000 rooms. We preferred this year's rooms due to the closer proximity to the club and restaurants. Outstanding service throughout the resort, especially from the Club Staff. Two staff members went out of their way to make this memorable. Alejandro our pool concierge made each day perfect. Jonny at the Barcelona restaurant went above and beyond to meet a special food request.
This was our second year at this resort, and we hope come back in the future.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank travlphl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence G, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded 16 August 2017

Dear travlphl,

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Trip Advisor readers.

We are very pleased to know that had another memorable stay at our resort and our colleagues were able to provide a friendly and attentive service, exceeding your expectations. Thank you for your gratitude and appreciation! We are also looking forward to welcoming you again and provide another memorable vacation!

Receive our warmest regards from Cancun!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

This hotel was amazing. It was our first time in Playa Mujeres and undoubtedly it exceeded our expectations. Let's begin talking about our room, it was very spacious and our bed was very comfortable. The resort is big and our room was located close to everything all thanks to Pedro at the front desk. We will like to give special thanks to Lucero and Carolina from administration who organized a special birthday dinner at the Spices restaurant. At the Spices restaurant our personal waiter Reyes was wonderful and he was always there to fulfill our every needs. The pools were amazing the water was at the right temperature and their lazy river, which goes all around the resort is very relaxing and Diego at the blue pool bar was always refilling our drinks before we asked he also gave us a few different drinks to try. In regards to the beach it was pleasant and had little to no waves which is perfect for us. You can literally walk awhile before the water begins to get deep.
We would like to give a special shoutout to Hugo and Fidencio at bar martini for being so attentive every night we were there. The food at the Toscana restaurant during lunch hour was great, but this was possible thanks to Alfredo who recommended the best food and got us things that were not in the menu. Alfredo is one of the most humble man you will ever meet. If you want to drink coconut water straight out of a nicely decorated coconut Luis at Bar Revive is your man. Luis was excellent and he brought us coconuts wherever we were at the resort. At the French restaurant called Chef Isabella our waiter Omar Jesus was amazing he even brought us extra desert and recommended us food that was delicious. Special thanks to Iran at the Spanish restaurant Flavor Market for getting jumbo sized shrimp for our appetizer and for being so attentive. Isaac Trujillo the manager at the Agave restaurant was very helpful in recommending a delicious dish for us and Diana and Hugo our waiters for being so attentive and always asking if there was anything they can do to make our stay more pleasant.
Finally we would like to extend our gratitude to Sarvesh the chef at the Basmati restaurant, which serves Indian food. It was our first time eating at a Indian restaurant anywhere so we were a bit skeptical and our waiter noticed and told the chef and he came out of the kitchen and came to our table. Sarvesh told us he will prepare a special appetizer and entree for us, which were not on the menu. We honestly can say it was one of the best food we have eaten in a while it completely blew us away. Moments like these are what make traveling worthwhile and a must for everyone.
In conclusion, our stay at Excellence was out of this world and we will definitely recommend and return to this paradise on Earth. We apologize if we talked a lot about the restaurant and the people that work at Excellence, but they are the ones responsible for making you feel amazing.

Room Tip: Ask for king size bedrooms, they are better located.
  • Stayed: August 2017, travelled with friends
    • Rooms
    • Service
3  Thank Rafael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

Our first trip to Excellence and over all our stay was enjoyable. The staff was always courteous and polite and greeted you with a smile. The property is very spacious and we never felt cramped or crowded.
This was our third all inclusive resort we have visited but the first in Mexico. The food was better than average and we never had to wait for a table. My only complaint would be that the room was not very quiet. Email had a swim up suite and we could hear people above us when they walked around. Over all we were pleased with our stay.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

This is our second visit and it was phenomenal, a lot of people remembered us, and totally treat us like family!

Thank you Nelson for your amazing attention to detail, David (pool), Abelardo (omelette king), Cesar and Hugo (martini bar), José (captain), and many more!

We will definitely be returning to this property next year.

Muchas gracias!

Stayed: August 2017, travelled as a couple
2  Thank Claudio H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

It was my pleasure to treat my fiancée to this gem of a vacation. We always do all inclusives but I really wanted to take him to Europe as he did for me. He decided that he wanted to be closer to home and do an all inclusive. I said under one condition that it had to be a luxurious 5* resort. We had already been to Iberostar in Dr. He googled the most luxurious 5* resorts and Excellence in Playa Mujeres appeared. I also invited his oldest friend with his wife as they, too, were celebrating their 60th birthday. It was absolutely awesome. The room was exquisite, the staff were beyond friendly, the food was excellent, the swim up pool was delicious, and the weather was very cooperative.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Carol O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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