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Reviewed 13 August 2017

The hotel is amazing in itself; it has awesome pools and a great beach area, spa, interesting activities so that you can never get bored, etc etc. However, the thing that impressed us most and left us wanting to book another holiday there was the service. We booked this hotel because it was our honeymoon and we wanted something special. Well, we definitely got special. From the moment to arrive to the moment you leave, all the staff will make sure your stay is nothing but perfect. They are incredibly attentive to detail and will take their time to listen to what you want and need every single time.

In particular, if you want to be really pampered, get the Club upgrade. We did, and our concierge at the pool, Diego, was absolutely amazing. Without doubt he is one of the main reasons that we will be going back. He always made sure that every need was met, without ever losing his actually genuine smile and kindness. He went out of his way to make sure that our honeymoon at the hotel was truly memorable. The barman in the Bar Cielo (in that same pool) was the cherry on the top, always making sure we had water when we arrived and any drinks we wanted soon after.

There are around 8 restaurants in the hotel, all of them with different types of cuisine. One of the things that surprised us most is that not many people choose to go to the Mexican one, the Agave. In all honesty, we found it to be the best among all restaurants. The food is delicious and the manager Isaac is incredibly attentive and will give you excellent recommendations. And after, all, you are in Mexico, so why not try the local cuisine?

Another perk you get from getting the Club upgrade is the access to the Club Lounge. Not only do you get private check-in/out, but also access to a private barman (Rodolfo) who make absolutely amazing cocktails. Then, you will also have a set of amazing staff that will be making sure that, wherever you are, be it at the pool, club or beach, you are never left wanting anything. These ladies always know when your glass is empty and you are either ready for a refill or a new cocktail altogether.

All in all, the staff is what makes the hotel so perfect. They are kind, smiling and attentive to every detail. Without you needing to ask for it, they will take care of leaving rose petals in your room, of organizing a romantic setting for your last night's dinner, and of walking you to the other side of the hotel for a random activity when you are not sure how to get there. We totally recommend the Excellence Playa Mujeres for all that it is.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank MarionaWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence G, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded 24 August 2017

Dear MarionaWill,

First and foremost, allow us to thank you for choosing Excellence Playa Mujeres and for recommending us to all Trip Advisor readers.

We are delighted to read that you had a relaxing and memorable stay at Excellence Playa Mujeres. We really appreciate your detailed and positive feedback regarding the friendly service provided by our partners and the quality of food encountered that made your stay so enjoyable.

Rest sure that your kind comments will reach the eyes and ears of all our staff at the resort. Our partners will be happy to receive your compliments!

We truly hope to have the privilege to welcome you back in a near future and to provide you another superb getaway.

Receive our warmest regards from Excellence Family!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

Well worth the 10.5 hour flight from UK. We enjoyed almost everything about the resort with one or two issues.
Firstly the wait at restaurants. We are used to reserving our table and making an evening of our meal and to have to wait for 40 minutes was annoying.
Secondly we seemed to be rushed at our meal. One course finished and the next there in front of you. This may suit some and be seen as good service but for us it spoiled our evening.
Finally the food was way over salted at several restaurants especially the basmati and flavour market to the point of being almost inedible.
We enjoyed all other parts of the holiday especially the excellence club, which is a little oasis from the heat.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

We stayed in the 8000 section of the hotel for our second time at this property . Last year we were in the 9000 rooms. We preferred this year's rooms due to the closer proximity to the club and restaurants. Outstanding service throughout the resort, especially from the Club Staff. Two staff members went out of their way to make this memorable. Alejandro our pool concierge made each day perfect. Jonny at the Barcelona restaurant went above and beyond to meet a special food request.
This was our second year at this resort, and we hope come back in the future.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank travlphl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excellence G, Community Manager at Excellence Playa Mujeres, responded to this reviewResponded 16 August 2017

Dear travlphl,

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Trip Advisor readers.

We are very pleased to know that had another memorable stay at our resort and our colleagues were able to provide a friendly and attentive service, exceeding your expectations. Thank you for your gratitude and appreciation! We are also looking forward to welcoming you again and provide another memorable vacation!

Receive our warmest regards from Cancun!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

This hotel was amazing. It was our first time in Playa Mujeres and undoubtedly it exceeded our expectations. Let's begin talking about our room, it was very spacious and our bed was very comfortable. The resort is big and our room was located close to everything all thanks to Pedro at the front desk. We will like to give special thanks to Lucero and Carolina from administration who organized a special birthday dinner at the Spices restaurant. At the Spices restaurant our personal waiter Reyes was wonderful and he was always there to fulfill our every needs. The pools were amazing the water was at the right temperature and their lazy river, which goes all around the resort is very relaxing and Diego at the blue pool bar was always refilling our drinks before we asked he also gave us a few different drinks to try. In regards to the beach it was pleasant and had little to no waves which is perfect for us. You can literally walk awhile before the water begins to get deep.
We would like to give a special shoutout to Hugo and Fidencio at bar martini for being so attentive every night we were there. The food at the Toscana restaurant during lunch hour was great, but this was possible thanks to Alfredo who recommended the best food and got us things that were not in the menu. Alfredo is one of the most humble man you will ever meet. If you want to drink coconut water straight out of a nicely decorated coconut Luis at Bar Revive is your man. Luis was excellent and he brought us coconuts wherever we were at the resort. At the French restaurant called Chef Isabella our waiter Omar Jesus was amazing he even brought us extra desert and recommended us food that was delicious. Special thanks to Iran at the Spanish restaurant Flavor Market for getting jumbo sized shrimp for our appetizer and for being so attentive. Isaac Trujillo the manager at the Agave restaurant was very helpful in recommending a delicious dish for us and Diana and Hugo our waiters for being so attentive and always asking if there was anything they can do to make our stay more pleasant.
Finally we would like to extend our gratitude to Sarvesh the chef at the Basmati restaurant, which serves Indian food. It was our first time eating at a Indian restaurant anywhere so we were a bit skeptical and our waiter noticed and told the chef and he came out of the kitchen and came to our table. Sarvesh told us he will prepare a special appetizer and entree for us, which were not on the menu. We honestly can say it was one of the best food we have eaten in a while it completely blew us away. Moments like these are what make traveling worthwhile and a must for everyone.
In conclusion, our stay at Excellence was out of this world and we will definitely recommend and return to this paradise on Earth. We apologize if we talked a lot about the restaurant and the people that work at Excellence, but they are the ones responsible for making you feel amazing.

Room tip: Ask for king size bedrooms, they are better located.
Date of stay: August 2017
  • Trip type: Travelled with friends
    • Rooms
    • Service
3  Thank Rafael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

Our first trip to Excellence and over all our stay was enjoyable. The staff was always courteous and polite and greeted you with a smile. The property is very spacious and we never felt cramped or crowded.
This was our third all inclusive resort we have visited but the first in Mexico. The food was better than average and we never had to wait for a table. My only complaint would be that the room was not very quiet. Email had a swim up suite and we could hear people above us when they walked around. Over all we were pleased with our stay.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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