Apparently the hotel is fully booked but we didn’t see many hotel guests and it felt pretty quiet, which is what we’re after. Grateful for the in-room check in so we could cool down right away from the long drive. The balcony is huge, a nice place to relax and watch the pool activities. The pools are great that they’re not so deep so we could stand and play with the kids. A lot of the good points have already been mentioned and we do agree and some.
But there’s a need to point out some of the shortcoming as well, and here’s a few. There isn’t a toilet at the pool level, one must walk around and climb 2 levels up to get to the closest one. My 4yo son, being a kid, waited to the last minute before deciding he needed to use the toilet. In a haste to get to the toilet he slipped on the pool side concrete floor and landed hard on his bottom and cried his heart out. On our way back to the pool another hotel guest nearly did the same but luckily she managed to find a railing to hold on to. I mentioned this to one of the staff and she said many guest has said the same about the slippery pool side concrete floor.
Breakfast selection is very limited, and if one comes at 9.30am for breakfast the selection gets even smaller. But I supposed this is good to prevent food wastage. Btw there’s a need to placed tongs for fruits at a level high enough for kids to see and use. I saw a 6 or 7 yo girl going through the fruits with her bare hand looking for the best pieces. I had to reach up to the tongs and told her to use it.
There some inconsistencies in the food and drinks. We ordered the same mocktail at Sail and the bar above the pool, but they taste so different. Another mocktail ordered at the same 2 place comes in diff size glass, Sails serve it in a short glass which is half the volume we get at the bar which left us feeling ripped off.
Food ordered by the pool took a long time to arrive and when it did it was the wrong one and we had to wait longer for the right order to come. My son is a fussy eater and he loves noodle and won’t have any veggies or meat. The pad se ew we ordered from room service had measly amount of noodle (fit into 120ml cup) we had to order a 2nd one, this time with instruction to add more noodle and take off the meat but this doesn’t seemed to add much noodle (fit into 150ml cup). So the next day we were in Sail for dinner I asked the staff for the same dish w/o all the veggies/meat/egg hoping for a decent amount of noodle, at first she came with half serve of noodle (fried with oil and nothing else), I said I want a full serving and for it to be cooked with the usual pad se ew sauce. My husband even joked that he didn’t realized in Phuket noodle is more expensive than veggies or meat.
Some food/drink we ordered weren’t available some days such as banana smoothies (no ripe banana available), young coconut juice, mango in sticky rice. We were so disappointed we had to go out of the hotel to get them, what a bother.
The room wall seemed thin enough for us to be able to hear the conversation next door, this slightly bothered my son when he tried to go to sleep at night. I supposed our 10mth old wailing in the middle of the night may have also woken up the neighbor.
My husband wanted to have a massage on a Saturday (while the kids were napping), but was told that the spa is closed for renovation. He tried again on Sunday and got the same answer. I would’ve thought weekend would be the busiest day for spa, or am I wrong to assume that?
Short black out seemed to happen at least once a day, it maybe due to the heavy downpour.
On the last night of our stay I went down early around 4.30pm to take my 10month old daughter to the playroom before dinner. From the 3rd floor the lift door closed and decent for about a foot before it stopped and the light went out. I thought it’ll be another short black out and I didn’t want to panic. But after 30seconds I couldn’t help it and started to panic as it was hot and pitch black in the lift and I felt through all the buttons to look for the bell which didn’t seem to work. I managed to open the inside lift door with one hand and a leg while holding on to my daughter with the other. Then I tried to open the outside lift door which won’t budge and will only open enough to poke through my fingers. I started to scream for help as I heard someone is passing by, luckily it was one of the staff and she was kind enough to stay with me while making the necessary phone call for help. I was told I was stuck in the lift for about 5mins but it certainly felt longer than that. I didn’t manage to find out the name of the staff but forever grateful that she stayed with me through the short ordeal.
We didn’t know there would be a lot of stairs, hence not so convenient for less mobile person ie. those with cane, wheel chair, or baby strollers.
I wouldn’t normally bother with writing any review, but since there are so many positive reviews our expectation was so high and quite disappointed with all the issue that came up.
Btw, cold towels and drinks on arrival are pretty much standard at the other hotels we stayed in Phuket. The staffs are friendly and we felt like they would like to make a conversation but their English aren’t good enough for them to do so.
- Official Description (provided by the hotel):
- - 5 Swimming Pools - Kids Club - Game Room - Playground - Library - Free bike for all guest. - Free WIFI ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelUp, Agoda, Travel Republic (UK), Booking.com, Ctrip TA, Expedia, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Sunsuri Phuket reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunsuri Phuket Nai Harn