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Holiday Inn Express Gloucester - South M5, Jct 12
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Reviews (762)
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All reviewsbumble beepark and ridehi expresspub next doorhot foodbeansthe sofa bedthe pubfree breakfastexcellent valueclean roomsovernight stopstayed here for one nightbusiness parkroad noiseself serviceshower room
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508 - 513 of 762 reviews
Reviewed 27 October 2013

Stayed here for 1 night, with my adult son and grandson 2 yrs.
Clean rooms, public areas and staff very friendly and helpful.
Noisy if you have window open especially overlooking main road.

easy access to gloucester and cheltenham

Room Tip: ask for a quiet room
  • Stayed: October 2013, travelled with family
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Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam G, Manager at Holiday Inn Express Gloucester - South M5, Jct 12, responded to this reviewResponded 29 October 2013

Dear Kingswinford

Thank you for leaving your feedbak following your recent stay. I'm glad you found the rooms to be clean and the staff friendly which I have passed onto the team.

We hope you had an enjoyable stay and we look forward to welcoming you back very soon.

Kind Regards

Sam Graham
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2013

Very impressed, Lovely spacious room, Lovely soft bedding very clean, was greeted by a lovely member of staff, young lady with short hair with highlites of pink? very polite and instantly made us feel important and gave us all the information. Nice breakfast great check out time will recommend, good value for money.

  • Stayed: October 2013
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1  Thank Sammiemmylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam G, Manager at Holiday Inn Express Gloucester - South M5, Jct 12, responded to this reviewResponded 29 October 2013

Dear Sammiemmylou

Thank you for taking the time to write a lovely review of the hotel. We pride ourselves in the service we provide to our guests so it's great to read that the member of staff that served you met your expectations.

We hope you had an enjoyable stay and we look forward to welcoming you back in the future.

Kind Regards

Sam Graham
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2013

All the usual standards that apply to Holiday Inn Express Hotels, however my room seemed significantly larger than the regular room size. Nice hot shower and plenty of space to work at the desk and relax around the room.
Hot breakfast option included in the room rate.
Hotel is located a few miles South of Gloucester, on a small business park, however it is next to a Park and Ride which, for a small fare will take you by bus into the historic city.
Excellent value.

  • Stayed: October 2013, travelled on business
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Thank philstreet2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam G, Manager at Holiday Inn Express Gloucester - South M5, Jct 12, responded to this reviewResponded 29 October 2013

Dear PhilandPhylUk

Thank you for taking the time to write a review of your recent stay to the hotel. It's great to read lovely comments which I have shared with the team.

We hope you had an enjoyable stay and look forward to welocoming you back very soon.

Kind Regards

Sam Graham
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

Very similar to all holiday inn express. simple hotel but adequate for a short stay. The room was so clean and had everything you want. Comfortable bed, tea and coffee facility, good bathroom,a small desk, hair dryer and flat screen TV. Again, the lounge and bar were simple but very comfortable. Good variety breakfast within comfortable environment. We found this hotel is a good value for money for a quick stay. The food in the near by bar was absolutely fantastic.

  • Stayed: October 2013, travelled as a couple
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Thank Villa57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam G, Manager at Holiday Inn Express Gloucester - South M5, Jct 12, responded to this reviewResponded 15 October 2013

Dear Villa57

Thank you for taking the time to write a lovely review of the hotel. We pride ourselves in the service we provide to our guests and it's great to read that we were able to meet your expectations.

We look forward to welcoming you back to the hotel soon.

Kind Regards
Sam Graham
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

I have used this hotel numerous times for both business and pleasure and it meets most of my needs
Very professional check-in and we had the added bonus of free wi-fi in the rooms which does add value to a hotel booking
I would recommend rooms nearer to reception as a number of rooms at the far end of the hotel do suffer from road noise
Every time I have stayed it's always chaotic at breakfast as you have to wait for food to be replenished and tables to be cleaned, I don't know why they can't get this right as this would certainly enhance their Trip Advisor reviews
The pub at the end of the car park is really lovely and we have enjoyed numerous meals here, a good tip if you plan on using the pub is to visit their website and join their rewards programme which gets you 20% discount off food

Room Tip: Get a room near to reception preferably facing out from the front of the hotel
  • Stayed: October 2013, travelled with family
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Thank tan-monster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam G, Manager at Holiday Inn Express Gloucester - South M5, Jct 12, responded to this reviewResponded 15 October 2013

Dear tan-monster

Thank you for writing a review of your recent stay at the hotel. We welcome all the feedback we receive as this helps us to improve the service we deliver to our guests. Breakfast at times can be very busy although items should be replenished at all times throughout the service of breakfast and this shall be addressed.
We hope to have the opportunity to welcome you back to the hotel and meeting all your expectations.

Kind Regards
Sam Graham
Senior Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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