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Souwester147
Reading, United Kingdom

A much better stay

4.0 of 5 bubblesReviewed 10 Oct 2017
This was my second return visit after a visit in June marred by a number of let-downs. This visit was altogether more enjoyable with some fantastic friendly staff on duty. One of the off-duty managers took the trouble to explain some of the background to what happened in June which made things easier to understand (but not necessarily forgivable!).

As ever my room was clean, quiet and comfortable. With a decent shower and a half sensible breakfast that's all I ask of a hotel (and a well stocked bar!). However, at £95 the HIE rooms are getting very expensive for the facilities offered.
Date of stay: September 2017
Trip type: Travelled solo
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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HIE-Glos, Front Office Manager at Holiday Inn Express Gloucester - South, An Ihg Hotel, responded to this review
Responded 12 Oct 2017
Dear Souwester147,

Thank you for taking the time to leave your important feedback with us. I am glad that despite the fact you have experienced issues in the past, you joined us again and the team where able to deliver the high expected level of service we usually pride ourselves on delivering. I am glad to also hear that you found your room to be comfortable, clean and quiet as these are essentials for a great stay. We do hope that we are able to welcome you again to our hotel as it is always a pleasure to welcome a familiar face.

Kind Regards,
Matthew Taylor
Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews bumble bee park and ride hi express pub next door the sofa bed beans plenty of parking road noise short stay shower room self service excellent value for money no air con budget hotel yogurt breakfast was excellent cooked breakfast
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Reviewed 5 October 2017

This hotel is in a great area for getting into Gloucester city but still near the M5. I have stayed here several times and it is always the same. Friendly helpful staff, clean and tidy rooms with spotless bathrooms. The fully equiped rooms include iron and ironing board, a decent hairdryer and a neat tea/coffee tray which you can restock freely from the reception area. There is a area where you can sit and have a drink in the evening which then becomes the breakfast area in the morning. Breakfast is plentiful, served as a buffet to help yourself. There is a good choice of juices, yoghurt, cereal, croissant, muffins, toast and a cooked choice of scrambled eggs, bacon, sausages and baked beans. There is also a bowl of fresh apples, oranges and bananas.
A great hotel at a good price

Date of stay: October 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Kentlassie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIE-Glos, Front Office Manager at Holiday Inn Express Gloucester - South, An Ihg Hotel, responded to this reviewResponded 12 October 2017

Dear Kentlassie,

Thank you so much for taking the time to leave such wonderful feedback with us. I am delighted to hear you have had such a pleasant stay with us and am also so pleased to hear that you have enjoyed our Express Breakfast. Its great to hear that you had made full use out of all of our facilities during your stay. We hope that we are able to welcome you once again to our hotel.

Kind Regards,
Matthew Taylor
Guest Service Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 2 October 2017 via mobile

Stayed here a few times due to my local office being nearby. Well priced and good location from motorway. Rooms tidy and clean and well equipped. Breakfast good quality and plenty of choice hot&cold drinks. Pub next door great for an evening meal and good selection of drinks. In the summer rooms do get very hot as no Aircon but there is normally a fan in the room that helps (there is Aircon in the lobby) . Also lack of sockets next to bed is an issue if you need to charge phone and you use it as wake up alarm. Overall good quality hotel and if prices stay at £80 to £90 a night reasonable priced to.

Date of stay: September 2017
Trip type: Travelled on business
Thank Peter G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMGLOUS, General Manager at Holiday Inn Express Gloucester - South, An Ihg Hotel, responded to this reviewResponded 4 October 2017

Dear Peter G

Thank you for taking the time to share your valuable feedback with us.
Its great to read you are a return loyal visitor to our hotel and that our location suits your needs for work.
Its great to see you find us well prices and the rooms tidy, clean and well equipped.

I am also pleased to read you enjoy our included express start breakfast and range of varied drinks available at our bar.
Thank you for your feedback regarding the sockets, next time you stay with us please do not hesitate to ask the Reception Team for an extension lead which can then mean having your phone closer to the bed. We do not want you to be late for work!

We look forward to hopefully seeing you soon.
Kind Regards
Felicity Cotton

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Reviewed 2 October 2017

This hotel just continues to please every time we visit.
We were met by the manager Nick who was very pleasant and treated us like old friends. The quality of the rooms is outstanding for an establishment of this type, and all at a ridiculous price considering an unlimited food breakfast deal thrown in. We look forward to staying again in a fortnight.

Room tip: Don’t hesitate to book.
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jasper2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMGLOUS, General Manager at Holiday Inn Express Gloucester - South, An Ihg Hotel, responded to this reviewResponded 4 October 2017

Dear Jasper2002

Thank you for taking the time to feedback regarding your stay with us.
Its great to read you are a loyal return visitor to our hotel and we are very pleased to have had you stay with us again recently.
It is lovely to read that you found the rooms to be of outstanding quality and that you enjoy our included express start breakfast.
Your kind comments regarding Nick will be passed on, he will be thrilled to read them!

We look forward to seeing you soon.
Kind Regards
Felicity Cotton

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Reviewed 24 September 2017 via mobile

Not a bad hotel and in the perfect location for accessing the motorway, Cotswolds or Gloucester. Breakfast was nice. Great rooms with everything you need. Only complaint was the bed, uncomfortable. If that was okay it would have four dots! However, a good night sleep is the whole point of a hotel.
Check the bed, before you get in it to sleep!

Date of stay: September 2017
Trip type: Travelled with family
Thank Pard18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMGLOUS, General Manager at Holiday Inn Express Gloucester - South, An Ihg Hotel, responded to this reviewResponded 25 September 2017

Dear Pard18

Thank you for taking the time to feedback regarding your recent stay with us.
I am pleased to read that our location met your needs and that you enjoyed our included express start breakfast, I hope this set you up well for the day ahead.
Thank you for your feedback regarding the bed, we value and appreciate all of our guests feedback and comments are taken on board for review.

We hope you would chose to stay with us again in the future.
Kind Regards
Felicity Cotton

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 20 September 2017

Stayed here for a couple of nights to visit Gloucester. The hotel is adjacent to a Prk & Ride site which has a good frequent bus service that actually runs until late at night. Very convenient to use the bus into Gloucester.
Hotel was very comfortable, good breakfast buffet with a small but adequate range of hot food. Bar/dining area was comfortable. Would definitely use again.
Bumble Bee pub next door (not tried) but probably good for food although we just had dinner in Gloucester.

Date of stay: September 2017
Thank MikeCJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMGLOUS, General Manager at Holiday Inn Express Gloucester - South, An Ihg Hotel, responded to this reviewResponded 21 September 2017

Dear MikeCJ

Thank you for reviewing your recent stay with us.
I am pleased to read that the location of hotel met your needs and you were able to make good use of the nearby Park and Ride, its a great way to travel into town or the Gloucester Quays without the worry of parking or getting lost!
Its great to read you found the hotel to be comfortable and that you enjoyed our breakfast! I hope this set you up well for the day ahead.
Should you chose to stay with us again please note we also have a 24 hour pizza menu available at the bar should you prefer to dine in during your stay.

We hope you would chose to stay with us again should you return to the area.
Kind Regards
Felicity Cotton

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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