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“Beautiful location & good self catering option in the area”

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De Vere Cotswold Water Park
Ranked #1 of 1 Hotels in South Cerney
Newport, United Kingdom
Level Contributor
96 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Beautiful location & good self catering option in the area”
Reviewed 3 August 2014

Myself, my Husband and our 10 month old Daughter stayed in a 2 bedroom apartment for 3 nights last month. We were attending a wedding nearby and this hotel was recommended by the bride & groom.

To summarise the positives and negatives as briefly as I can, as my reviews to tend to go on a bit..!

+ The views! Massive plus point. We had 2 balconies and loved being able to sit and have dinner overlooking the lake...my Daughter loved watching the swans too.

+ The room(s). Our apartment was a good size, it was a bonus that both bedrooms had an ensuite and the kitchen/living area really was huge! Everywhere was really clean and in good condition.

- The surrounding area. Although there are lots of paths nearby and a beautiful lake to walk around, there wasn't really anywhere suitable to take the pushchair without having to get in the car first. Even then we parked at a couple of the car parks around the other nearby lakes and we couldn't get very far without going on the road. I asked at reception where I could go with the pushchair from the hotel and I was advised, by someone who clearly has never pushed one, that it's possible to easily circumnavigate lake 6, which the hotel is on. Just incase you were thinking of doing it, it's not for the fainthearted...you will need to carry it through gates and along some of the paths!

- Lack of aircon. It was 30C every day and night in our rooms and whilst we did have a tower fan in each room it wasn't sufficient. I was surprised that a newish hotel doesn't have aircon!

- Our neighbours. Ok there's probably not a massive amount that can be done about this, but allocating a group of young girls a room directly below a couple with a baby is not ideal. I didn't appreciate the constant cigarette smoke blowing up from the balcony and my baby didn't appreciate being woken in the night!

- General look & feel of the hotel. It feels like a conference centre...which it is, I know, there's just nothing homely about it, it's all very clinical.

- The Old Boathouse pub. It's really nothing to write home about...the menu is limited and the food unimpressive, especially for the price. (The cafe a little further along at the information centre is a much better option)

We didn't use the spa facilities so can't comment on those.

All in all it was a good option for us as we prefer self-catering, though if we were in the area again I'd look at booking one of the lodges on a nearby lake.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We are happy that our spacious apartments, the views and the wildlife were enjoyable to our guests. Whilst it saddens us that we were unable to meet our guests expectations in other elements of their break away, we are pleased to learn that they will return to the area.

Stephen J Brock & Dominic Haigh
Guest Relations Manager's
Report response as inappropriate
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2,388 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (673)
Date | Rating
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English first
Swindon, United Kingdom
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 July 2014

Great time at the four pillars last weekend for a wedding, Nicely done, amazing food and great service.

Room we had for the night was huge and very clean and comfortable, Breakfast the next morning was great, plenty of choice with cereals/fruit/yogurt/pastries/cooked inc. vegetarian sausages which was great for me.

Will def be looking to come back perhaps to even check out the spa and stay over or even a carvery on a sunday at the Boathouse next door.

Room Tip: 261 was a lovely room, not the best views from this room but e were not worried about this.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Louise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We thank our wedding guest for their kind feedback.

The hotels brasserie offers a three course Carvery on most Sundays throughout the year (excluding key calendar dates) and the pub on-site, The Old Boathouse offers a plated Sunday lunch so we look forward to our guests return visit and hope that they will also enjoy dining with us.


Stephen J Brock & Dominic Haigh
Guest Relations Manager's
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2014

We booked a package for a hen party including dinner & spa treatments. I also requested a private room for the evening so that if we got a little rowdy whilst playing games we wouldn't disturb other residents.

We expected the room to be small, tucked away somewhere, but it was absoutely amazing - set at the top of the hotel with a balcony, sofa area & even its own toilet! the veiw over the lake was beautiful and the staff bought us up anything we wanted / needed with a big smile and great attitudes.

Special mention to our waitress at dinner, I didn't catch her name but she was simply brilliant - large groups can be a nightmare for staff and she handled it amazingly well, thank you thank you!!!

Food was good, not amazing but perfectly adequate, it was very busy and there was a large wedding at the hotel at the same time and to turn out decent food still is fab.

Spa was great, very busy on both Saturday & Sunday, but clean and well maintained, treatments were lovely, the treatment area is a little sanctuary away from the main spa area which is a great idea - so quiet & relaxing.

All in all a fab place to go with a group of people, particularly if you want to try and of the local activiites - highly recommend the South Cerney Outdoor centre just across the road!

Thanks all

Room Tip: Any rooms are great, pretty much all have a great veiw of the lake, note that they do get hot in the...
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank CarriePeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We thank our guest for their feedback and we are very pleased that they enjoyed our 'Teal Suite' in which to enjoy their private dining.

We would like to take this opportunity to wish the 'HEN' all the best for the future, the wedding and beyond.

Stephen J Brock & Dominic Haigh
Guest Relations Manager's
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maldives
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 July 2014 via mobile

Firstly there is no air conditioning except for where the staff are! Which sums up this hotel, make sure the staff are ok and don't give a #%$# for your customers.

The left hand doesn't know what the right hand is doing.

We upgraded to a connoseiur room but we are still not sure what this is except ripping us off for £30 extra.

The room is of generous proportion, but southerly facing and with floor to curling windows over looking the lake, it sounds lovely, but horrendous, in such heat. Three other people were complaining to reception. When we spoke to housekeeping who found addition staff she advised me to take the fans before they went to other rooms.

The ice bucket in the room was a nice touch to help cool you down, but this was for the wine we didn't receive and had to chase. Because of the temperature of the room, was just a bucket of water. We were offered another room that was cooler, although much smaller and not the upgrade we paid for.

We had fans, merely circulating the warm air around the room.

The spa is nice but again staff do not know what is going on, the temporary splash pool shuts 30 mins before the main pool, but the staff couldn't agree on what time it actually closed.

Dinner, almost three hours for a three course meal with young children. We were asked to eat before 7pm before other guests without children, which we respected, so sat at 6:45, but we had to wait almost an hour for the childrens starter of garlic bread and repeatedly had to chase our food, when finally requested my cheese board to be taken to my room as our children were desperate for bed.

We have stayed at Tortworth Court numerous times, this is not the usual four pillars experience, but reading the reviews I realise I am not alone, just now dreading breakfast fiasco which look a likely event.

I rarely complain, rarely feel the need to complain, but as the current temperature in the room is about 30o/c plus it's about all I can do before I boil over!

This is a lovely modern hotel, but no air con, (weird) and some appalling service.

I expect too many manager looking over there own department not caring for the service being received! There should be a manager for the hotel realising it's fault!

My recommendations; stay in the winter, when the staff match the frosty weather!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank benjaminnichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We are sorry that our guest was dissatisfied with their stay and have followed up as best we can without direct contact from our guest in the key areas mentioned here to ensure that all our guests have an enjoyable stay and so that we can closely, as always, monitor the product and service that we provide.

Stephen J Brock & Dominic Haigh
Guest Relations Manager's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 July 2014 via mobile

Great hotel, nice rooms and location on the lake is beautiful. Spa and pool very nice. Pub next door attached to the hotel very nice with good atmosphere and food.

Rooms let down by being dirty. Carpet was all marked. Needs a good clean and tidy. Rooms also a little sparse. Bed mattress ok but not comfortable. Pillows also small and flat. Hotel has free wi-fi but you had to be stood by the door to get it!

In room tea and coffee with biscuits that were restocked every day. Patio doors leading to boardwalk around the lake - that was pretty.


It's really the location, the pub and the closeness to Cirencester that makes this hotel nice. If I returned I would stay in one of their self-catering rooms as they are apparently much larger with sitting room and kitchen.

Stayed July 2014
Helpful?
Thank darren_in_england
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We are very pleased that our guest enjoyed both the Spa and the pub and we do sincerely apologise for any issues in the room that we were unable to resolve, having not been made aware at the time. We operate a 24 hour reception and someone is always on hand to discuss any requirements and resolve any difficulties that we would hope our guests do not need to suffer.

Stephen J Brock & Dominic Haigh
Guest Relations Manager's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
437 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 26 July 2014

I was a little apprehensive about whether this hotel would be too large for its own good: awash with wedding parties, proms, etc. Both of these took place during the weekend when I was there and the hotel was large enough to accomodate everyone without seeming unpleasantly busy, though.
The rooms were large, too. Ours was quiet and had a pleasant enough view (not over the water, which I am sure would be better.)
Breakfast could have been a bit better, but it was OK.
There is a lot to do (watersports-wise) within walking distance.
Better than expected.

  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank MarkCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We thank our guest for noting that we are a busy resort property and we are pleased that their stay was just as enjoyable as the other groups of guests that gather here for special occasions and functions.

Stephen J Brock & Dominic Haigh
Guest Relations Manager's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cwmbran, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014 via mobile

The rooms at the hotel are of a good standard but it is a long walk from reception to some of them especially when carrying luggage. My room was uncomfortably warm during my stay making sleep difficult. The food, however, was excellent.

Stayed July 2014, travelled on business
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRM_2013, Guest Relations Manager at De Vere Cotswold Water Park, responded to this review, 21 August 2014
We are pleased that our guest find the hotel to be of a good standard and agree that some of our rooms are further away from the main reception and bar lounge area, however, most guests like the private spaces that this offers and the views around the property.

Whilst we of course sympathise that the room was much warmer in the 'heat wave' of the Summer, we are pleased to learn that the evening in our brasserie was an enjoyable one.

Stephen J Brock & Dominic Haigh
Guest Relations Manager's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Vere Cotswold Water Park

Property: De Vere Cotswold Water Park
Address: Lake 6, 17 Spine Rd E, South Cerney GL7 5FP, England (Formerly Cotswold Water Park Four Pillars Hotel)
Phone Number:
Region: United Kingdom > England > Cotswolds > South Cerney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in South Cerney
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Vere Cotswold Water Park 4*
Number of rooms: 328
Official Description (provided by the hotel):
This contemporary 4 star hotel is superbly located in the heart of the Cotswold Water Park, only three miles from Cirencester and six miles from Swindon. The hotel offers guests a wealth of amenities and outdoor activities.This exclusive resort enjoys an unsurpassed setting of lakes, rivers, wetlands and grassland. Stunning views, open spaces and a wealth of leisure and active pursuits make this the perfect place for a visit or for a break all year round. ... more   less 
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Also Known As:
Cotswold Water Park 4 Pillars Hotel
De Vere Cotswold Water Park Cotswolds/South Cerney

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