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“Very dissapointing stay.....”

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Grande Kloof Boutique Hotel
Ranked #7 of 12 Fresnaye B&B and Inns
Certificate of Excellence
United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very dissapointing stay.....”
Reviewed 7 November 2013

So as per our booking this was meant to be a special evening due to it being our engagement night. We arrived to a cold lobby, no warm welcome after knowing we were coming through the gate the gentelman sat behind his desk and didnt even approach us in any way, after check in, we were taken to our rooms and was informed that the keys to open the sliding door he would br

We got to the room and wanted to order room service and was told that we would need to order it from Mr Delivery, but after going though the menu and options we realised we didnt have a phone in the room, so I went down to reception and placed the order. Mr Delivery took 1hour to get to us.

We then realised that our aircon doesnt work, no facecloths in the bathroom, a empty minibar with all the equipment, only rooibos tea in our coffee station and to top it off we were dieing from the heat as our aircon was not working.

Being in the industry myself, managing a 5*boutique hotel this is definately not of 4* calibre.

On our way out we informed the gentleman of these issues and he would address it but upon return, the room was still very hot, the facecloths were replenished but the fact still remains everytime you would like to order something seeing as the mini bars stay empty and do not get stocked anymore.... you would need to walk down to reception and order your beverages, where is the service in that?

I will say that we enjoyed our breakfast and that the staff were friendly, a bit slow and unorganised but overall okay.

I would definately not recommend this hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 20kas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Johannesburg
1 review
Reviewed 15 October 2013

Had a great stay in Grande Kloof. Perfectly positioned and very helpful and accommodating staff. Ideal stay for couples with a good sauna and jacuzzi facility. Tasty continental and English breakfast also served. Enjoyable stay

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2013

Great stay with exceptional personal service offered by Jose and the team
The accommodation was excellent with all facilities very good.
What made the stay memorable was the a salute attention to detail and the personalized service offered by the team at the hotel.
Nothing was to much to ask

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Coen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 September 2013

Nice boutique hotel in a residential suburb. Street in front of the hotel was a bit noisy and busy, but overall a nice experience to stay there.

Upstairs rooms are a bit small and have a weird lay-out with everything open plan - even the WC....

My wife found it disappointing that there were no baths in the rooms - only showers.

Also - the rooms are not very sound-proof, so one hears all the noises from other guests in the small hotel and also the Reception area. This is especially bothersome early in the morning as the hotel staff rings the security gate bell from about 6:00 am on a continuous basis to gain access to the property...making it impossible to sleep after 6h00....

Bar area and breakfast room is beautiful and have a gorgeous view.

Breakfast was average and food choices ( yoghurt, cereal, cheese etc) were limited.

Staff were very helpful, friendly and attentive.

Overall a nice stay - except for the few small issues.

Room Tip: Try and upgrade to a Suite - ask if they have rooms with baths and try and get a room as far as poss...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayCapeTown, Manager at Grande Kloof Boutique Hotel, responded to this review, 27 May 2014
Thank-you for your constructive feedback. Currently we're working on our room layouts to create a great experience going forward for our valued guests and will improve on the points you have mentioned. We hope that the next time you come and stay you will be impressed. Our warmest wishes to you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringwood, Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2013

We booked this hotel because of a groupon voucher offer, therefore it was really good value for money. We went with another couple who, because their room was not very big upgraded to a suite - no problem. The manager was extremely friendly and helpful as was all the staff - lovely breakfast - enjoyed our stay very much.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Keith & Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayCapeTown, Manager at Grande Kloof Boutique Hotel, responded to this review, 2 June 2014
Thank you so much for taking the time to write this great review. We appreciate it very much and hope to welcome you back to The Grande Kloof Boutique Hotel soon.

Warmest regards,
The Grande Kloof Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2013

The accommodation is Awesome the staff friendly. What more can a person ask for. Thanks very much Guys. I am happy that I had my first wedding anniversary with you. :-) My wife can't stop talking about it.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 12 August 2013

Maybe it was because we had recently been in Angola but we found Grande Kloof Hotel to be warm, comfortable, and accommodating. The staff were available and ready to offer suggestions when asked or reserve a tour or order a cab. TThis B & B is well appointed, neat and clean.
The shower, at least in our room, was wonderful. While the TV had a good selection of movie channels, free WiFi allowed us to check CNN while also checking emails, etc. All this at a reasonable price makes Grande Kloof Boutique Hotel our place to stay in Cape Town.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gys65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grande Kloof Boutique Hotel

Property: Grande Kloof Boutique Hotel
Address: 69 Kloof Road | Fresnaye, Fresnaye 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Fresnaye
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
Ranked #7 of 12 B&Bs / Inns in Fresnaye
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grande Kloof Boutique Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
The privately owned family establishment is geared toward leisure and business travellers who seek a home-from-home experience. Close world-renowned beaches, excellent restaruants and the V&A Waterfront makes this accommodation location a prime choice amongst visitors to the Atlantic Seaboard area in Cape Town. ... more   less 
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Also Known As:
Grande Kloof Boutique Hotel Cape Town/Fresnaye

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