So as per our booking this was meant to be a special evening due to it being our engagement night. We arrived to a cold lobby, no warm welcome after knowing we were coming through the gate the gentelman sat behind his desk and didnt even approach us in any way, after check in, we were taken to our rooms and was informed that the keys to open the sliding door he would br
We got to the room and wanted to order room service and was told that we would need to order it from Mr Delivery, but after going though the menu and options we realised we didnt have a phone in the room, so I went down to reception and placed the order. Mr Delivery took 1hour to get to us.
We then realised that our aircon doesnt work, no facecloths in the bathroom, a empty minibar with all the equipment, only rooibos tea in our coffee station and to top it off we were dieing from the heat as our aircon was not working.
Being in the industry myself, managing a 5*boutique hotel this is definately not of 4* calibre.
On our way out we informed the gentleman of these issues and he would address it but upon return, the room was still very hot, the facecloths were replenished but the fact still remains everytime you would like to order something seeing as the mini bars stay empty and do not get stocked anymore.... you would need to walk down to reception and order your beverages, where is the service in that?
I will say that we enjoyed our breakfast and that the staff were friendly, a bit slow and unorganised but overall okay.
I would definately not recommend this hotel.
- Official Description (provided by the hotel):
- The privately owned family establishment is geared toward leisure and business travellers who seek a home-from-home experience. Close world-renowned beaches, excellent restaruants and the V&A Waterfront makes this accommodation location a prime choice amongst visitors to the Atlantic Seaboard area in Cape Town. ... more less
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- Also Known As:
- Grande Kloof Boutique Hotel Cape Town/Fresnaye