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“Wonderful stay” 5 of 5 bubbles
Review of Grande Kloof Boutique Hotel

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Grande Kloof Boutique Hotel
Ranked #7 of 12 Fresnaye B&B and Inns
Certificate of Excellence
Krugersdorp, South Africa
1 review
“Wonderful stay”
5 of 5 bubbles Reviewed 23 May 2014

We loved our stay in beautiful Grande Kloof - our room was gorgeous and so comfortable and all the staff members very friendly and helpful. One of the few places I could sleep from night one! Very quiet

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Dorothy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayCapeTown, Manager at Grande Kloof Boutique Hotel, responded to this review, 27 May 2014
Thank you so much for taking the time to write this great review.

We hope to welcome you back to The Grande Kloof Boutique Hotel soon.

Warmest regards,
The Grande Kloof Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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178 reviews from our community

Traveller rating
    81
    58
    25
    6
    8
See reviews for
19
98
12
25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
5 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 17 March 2014

The room itself was clean and had enough space. The lack of fresh air was an issue though, no air-conditioning or openable patio/balcony doors. The location of the room meant that there was no privacy as it was at the main entrance. If we stayed here again I would book into a different room.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Vernon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayCapeTown, Manager at Grande Kloof Boutique Hotel, responded to this review, 26 June 2014
Dear Vernon
It was a pleasure to have you stay with us, and understandably the Argus Cycle timeframes leave little accommodation in Cape Town, especially so close to the main cycle routes. We would love to welcome you back to The Grande Kloof again, so that you may experience our top floor rooms, which have air-conditioning, wonderful sea, mountain, and residential views (yes, all three views from the patio areas on the top deck areas). We thank you sincerely for taking the time to review our establishment, and we will most certainly be investing in air-conditioning for our reception level room.
Our warmest regards,
The Grande Kloof Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
1 review
4 of 5 bubbles Reviewed 19 November 2013

My wife and I required a relaxing weekend and that is exactly what we received from the Grand Kloof. The management & staff was extremely friendly and went out of their way to ensure we had a great time. Will definitely return!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Muhammed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 November 2013

So as per our booking this was meant to be a special evening due to it being our engagement night. We arrived to a cold lobby, no warm welcome after knowing we were coming through the gate the gentelman sat behind his desk and didnt even approach us in any way, after check in, we were taken to our rooms and was informed that the keys to open the sliding door he would br

We got to the room and wanted to order room service and was told that we would need to order it from Mr Delivery, but after going though the menu and options we realised we didnt have a phone in the room, so I went down to reception and placed the order. Mr Delivery took 1hour to get to us.

We then realised that our aircon doesnt work, no facecloths in the bathroom, a empty minibar with all the equipment, only rooibos tea in our coffee station and to top it off we were dieing from the heat as our aircon was not working.

Being in the industry myself, managing a 5*boutique hotel this is definately not of 4* calibre.

On our way out we informed the gentleman of these issues and he would address it but upon return, the room was still very hot, the facecloths were replenished but the fact still remains everytime you would like to order something seeing as the mini bars stay empty and do not get stocked anymore.... you would need to walk down to reception and order your beverages, where is the service in that?

I will say that we enjoyed our breakfast and that the staff were friendly, a bit slow and unorganised but overall okay.

I would definately not recommend this hotel.

  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 20kas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
1 review
4 of 5 bubbles Reviewed 15 October 2013

Had a great stay in Grande Kloof. Perfectly positioned and very helpful and accommodating staff. Ideal stay for couples with a good sauna and jacuzzi facility. Tasty continental and English breakfast also served. Enjoyable stay

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

Great stay with exceptional personal service offered by Jose and the team
The accommodation was excellent with all facilities very good.
What made the stay memorable was the a salute attention to detail and the personalized service offered by the team at the hotel.
Nothing was to much to ask

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Coen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 27 September 2013

Nice boutique hotel in a residential suburb. Street in front of the hotel was a bit noisy and busy, but overall a nice experience to stay there.

Upstairs rooms are a bit small and have a weird lay-out with everything open plan - even the WC....

My wife found it disappointing that there were no baths in the rooms - only showers.

Also - the rooms are not very sound-proof, so one hears all the noises from other guests in the small hotel and also the Reception area. This is especially bothersome early in the morning as the hotel staff rings the security gate bell from about 6:00 am on a continuous basis to gain access to the property...making it impossible to sleep after 6h00....

Bar area and breakfast room is beautiful and have a gorgeous view.

Breakfast was average and food choices ( yoghurt, cereal, cheese etc) were limited.

Staff were very helpful, friendly and attentive.

Overall a nice stay - except for the few small issues.

Room Tip: Try and upgrade to a Suite - ask if they have rooms with baths and try and get a room as far as poss...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayCapeTown, Manager at Grande Kloof Boutique Hotel, responded to this review, 27 May 2014
Thank-you for your constructive feedback. Currently we're working on our room layouts to create a great experience going forward for our valued guests and will improve on the points you have mentioned. We hope that the next time you come and stay you will be impressed. Our warmest wishes to you and your family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Kloof Boutique Hotel

Property: Grande Kloof Boutique Hotel
Address: 69 Kloof Road | Fresnaye, Fresnaye 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Fresnaye
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool
Hotel Style:
Ranked #7 of 12 B&Bs / Inns in Fresnaye
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grande Kloof Boutique Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
The privately owned family establishment is geared toward leisure and business travellers who seek a home-from-home experience. Close world-renowned beaches, excellent restaruants and the V&A Waterfront makes this accommodation location a prime choice amongst visitors to the Atlantic Seaboard area in Cape Town. ... more   less 
Reservation Options:
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Also Known As:
Grande Kloof Boutique Hotel Cape Town/Fresnaye

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