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“Good stop over again”

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Premier Inn Gloucester Business Park Hotel
Ranked #2 of 2 Hotels in Brockworth
Certificate of Excellence
Barnstaple, United Kingdom
Level Contributor
216 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Good stop over again”
Reviewed 26 October 2013 via mobile

Stayed here last night for the 3rd time. Good stopping point for us travelling up from the South West to Birmingham. Room was clean and a good size. Noticed the beds were a little bit lumpy this time which made for an uncomfortable night but I never complained which is our own fault, and old tv's in room and no a/c which I'm thinking in the summer would be unbearable. I'm thinking it's now due a revamp. Staff welcomed us back on arrival which was nice to be recognised. Recommend booking the Brewers Fayre next door for dinner if arriving at 7pm ish, it was very busy and hard to find a table. We would probably stay again if the price was right but I'm really recommending an upgrade to the hotel.

Stayed October 2013
Helpful?
Thank ScubamommaDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip H, Front Office Manager at Premier Inn Gloucester Business Park Hotel, responded to this review, 29 October 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Kind regards
John Etheridge
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Littlehampton, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 September 2013

Like most Premier Inns, this one is reasonably well maintained and kept clean. But it has nuisance issues;
1. It has its own car park, attached to the hotel, but you still need to get a parking voucher from the reception to avoid a parking fine of £60. So you check-in then have to trot out to the car again to display your voucher. NUISANCE
2. First night we had 2 bath towels and 1 hand towel. The second night we had 1 bath towel and 1 hand towel. Had to go to reception to get another towel. Third night we had the same again - 1 bath and 1 hand towel. Back to reception.
NUISANCE
3. Didn't use the TV the first night. Second night tried the TV but it was faulty.. Reported it the next morning and the receptionist said she would note it. No apology for no working appliance (you do pay for the whole package after all). The third night the TV was still faulty. Reported it the next morning and the same receptionist said that she would again note it. Pointless comment after "noting" it the day before.
NUISANCE.
4. The room was so hot it was unbelievable. The heat/cooling system allowed the setting to go down to 10°C but it didn't switch on. A portable fan was placed in the room which helped. Especially as the windows are so poorly designed so to allow only a very little opening.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Gloucester Business Park Hotel, responded to this review, 27 September 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please could you email your booking details to talktous@premierinn.com so we can investigate further. Thank you for taking the time to review our hotel.
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Chelmsford, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 September 2013

A nice hotel spoiled by its location on a busy roundabout.Rooms at the front of hotel very noisy but rear hotel rooms fine.Attached restaurant very good especially the curry night buffet.Prices reasonable but breakfast price cannot match that of the Tesco Store next door which is half the price.Beer was good & reasonable price.Handy bus stop for trip into Gloucester approx 15 minutes.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wood9288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip H, Front Office Manager at Premier Inn Gloucester Business Park Hotel, responded to this review, 30 September 2013
Thank you for your review. We appreciate your feedback very much as this enables us to continue to meet the expectations of our guests and give you the best possible service. Thank you so much for your review and kind words we do hope to welcome you back in the future.
Kind Regards
Philip Hill
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
Reviewed 23 September 2013

Had the worst two nights in a Premier Inn or for that matter any hotel accommodation. Bathroom was very poorly set up and toilet rolls soaked in cleaning fluid. Not good in a disabled room. one bath towel and one hand towel between two guests. Not the usual standard I have received in other Premier Inns.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Gloucester Business Park Hotel, responded to this review, 24 September 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. We will ensure all points raised are investigated. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North West
Level Contributor
120 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 19 September 2013

Single business traveler. I got the room for £35 room only. The room was big, clean, modern and the bed was great. I slept really well. The business park is huge but very quiet at night. There is a huge tescos across the road too. The receptionists were very professional and attentive. The theme pub next door was pretty good too where i bought breakfast.

Room Tip: Ground floor at the front.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ErnieTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip H, Front Office Manager at Premier Inn Gloucester Business Park Hotel, responded to this review, 20 September 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment .
It was great to hear that you enjoyed your stay with us here at Gloucester Business Park.
We hope to welcome you back in the future.
Many Thanks
Philip Hill
Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 September 2013

We booked a twin bedded room but instead were given a double bed with a sofa bed which had loads of broken springs. The room was hot and stuffy because the window was prevented from opening properly by a wire cord. The company seem to think a fan with a cord to short to reach the window will somehow cool the room. IT WILL NOT !! In fact it makes it warmer. Either allow windows to be opened properly or fit aircon.

Noise from a drinks machine and rude receptionist added to the awfulness of this hotel and I will never return.

Do not use this hotel !!!!!!!

Room Tip: Try another hotel !!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbryant2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip H, Front Office Manager at Premier Inn Gloucester Business Park Hotel, responded to this review, 20 September 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Many Thanks
Philip Hill
Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 29 August 2013

Arrived late and staff were friendly and helpful. Room was comfortable. Took the wife and kids to the restaurant which was cheap and delicious. Breakfast was good and the offer of kids eating for free persuaded me to stay for an excellent breakfast.


  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dylan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip H, Front Office Manager at Premier Inn Gloucester Business Park Hotel, responded to this review, 31 August 2013
Thank you for taking the time to leave us a review.
It really matters to us that our guests enjoy every aspect of their stay.
It was great to hear that you enjoyed your stay with us here at Gloucester Business Park and We hope to welcome you back in the future.
Kind Regards
Philip Hill
Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gloucester Business Park Hotel

Property: Premier Inn Gloucester Business Park Hotel
Address: Gloucester Business Park | Brockworth, Brockworth GL3 4EL, England
Region: United Kingdom > England > Gloucestershire > Brockworth
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Brockworth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gloucester Business Park Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
With the Cotswolds and business HQs on your doorstep, and direct routes into Gloucester and Cheltenham. ... more   less 
Also Known As:
Premier Inn Gloucester Business Park Hotel Brockworth, Gloucestershire

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