Myself, partner and 2 year old son stayed here last night. The service received from staff was faultless. The room and bathroom were spotless as was the rest of what we saw of the Inn. The beds were comfy with plenty of pillows and extras available in the room. The only thing that marred our stay (which was totally out of the control of the staff) was the ridiculously loud music coming from the gym across the road. We checked the closing time for the gym and it said 10pm so assumed it would stop at that point. It didn't. It carried on well beyond 11pm....infact it was not far off midnight before I eventually fell asleep. The window was shut so it must have been unreasonably loud for us to hear it so clearly.
We mentioned it on our way out in the morning (not intending to make a complaint) and was offered a refund under the Premier Inn policy of 'a good nights sleep guaranteed or your money back'. Others had already complained.....as we left well before 'kicking out' time I wouldn't mind betting there were further complaints later in the morning!
As the only 'problem' was not the fault of the Inn or the staff, and the customer service received was outstanding, and our 'complaint' was dealt with so well, it would have been unfair to give anything less than the full 5 stars. I would imagine (hope) that due to the number of complaints with the noise from the gym that someone further up the chain of command will take the matter up with the gym to resolve this.
It certainly won't put us off staying there again should the need arise.
- Official Description (provided by the hotel):
- With the Cotswolds and business HQs on your doorstep, and direct routes into Gloucester and Cheltenham. ... more less
- Also Known As:
- Premier Inn Gloucester Business Park Hotel Brockworth, Gloucestershire