If we had stayed one night, this Hotel would have received 5 stars from us.
Firstly, before arrival, the website says, "Government Issued Photo ID required on Check-In" - I have no Photo ID, no Passport, no Driving Licence (well, a paper one from 40 years ago!). I found this most odd as I had never been asked that before by a Hotel. So, I rang the Hotel to enquire - to be told that I needed ID if I worked for the Government - strange, but anyway, I didn't need any for me, I was informed.
So I booked 2 nights B&B.
Arrived on the Sunday and got into room 001 - if my name was James Bond I would have been allocated 007 it was suggested with a smile. Such was the warm welcome, excellent.
Room 001 was clean and well appointed with great TV, Air-con, King size bed and room to move.
Sadly, Room 001 didn't have a window which could open - yes, there was Air-con, but it would have been nice to have had the option to open the window. This highlighted another omission, no Air-con instructions ... I had to guess what to do on the control panel, I'm an Engineer so well placed - but others would struggle I feel.
There were two Floor Lamps in the room, which would have been nice had they worked! Both were not working so guessed more than just failed bulbs?
There was a hole in the carpet under one of the wheels on the bed, which kind of let the side down rather.
The table lamp worked well, the curtains blacked the room out completely, the hair dryer was of a design which would not allow it to accidentally remain on - by the requirement to hold a button in for the entire time the dryer was needed, I can understand the reason - but for those with arthritis, it renders it useless.
As said above, the TV was excellent - offering HD channels. Upon arrival home my lounge TV now seems lacking!
The Air-con worked well ... but I think it went off when the room was left?
We stayed for two nights, three days, and the last day seemed lacking somewhat in service - the reason for the title of my review.
The swimming pool was lovely, as was the steam room, sauna and jacuzzi.
We ate out the first night. The first breakfast was great - quick service and good food offerings. I say service as my wife is a veggie and requested a veggie sausage and poached egg - she highly recommends the veggie sausage, by the way! The rest was a self service buffet, just how I like it.
Very relaxed Hotel, it makes you feel quite comfortable straight away.
The second night was our Pearl Wedding Anniversary so we decided to eat in at the Hotel, we had heard there was a new Head Chef and they were highly regarded. The reports were right! Fantastic food, really great. If I have one criticism it is that the service was too fast - the meals were clearly ready in the kitchen to bring out - once the starter was ordered it was on the table within 3 minutes, same with the main meal and the dessert. It was too rushed in all honesty - I know most complaints are of a lengthy wait, so it's a strange complaint really!
The second breakfast, this morning, was the polar opposite of the previous day ... there was a distinct lack of service this time, my wife didn't have her order for veggie sausage taken (she had to chase a waitress/waiter around the dining area) - then, once ordered, it didn't arrive! After about 20 minutes, and after I had finished my breakfast she had to go and ask where it was - it then arrived 5 minutes later. At this breakfast there was no fried bread and no uncut loafs of bread where the morning before there was. The whole thing seemed so sloppy compared to the top notch service the morning before - had someone who was working on the Bank Holiday Monday been given the day off on the Tuesday? Of course they need their break, but there was a certain lack of direction this morning.
Another point I would like to offer, just by way of a suggestion, we were always placed in the window seats - which was absolutely brilliant - the view is of countryside. It would be great if a bird table was positioned outside these windows - there must be a huge amount of food from the kitchens which would attract the birds. Yes, rats may be an issue, but not if the food is placed high in a bird station. It would just add something to the outside view in my opinion.
Overall, a great Hotel with polite friendly staff, and it was a pleasure to spend two nights over our anniversary with you - THANK YOU!
- Official Description (provided by the hotel):
- The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. ... more less
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- Also Known As:
- The Cheltenham Chase Hotel - a q Brockworth
- Cheltenham Chase Hotel
- Cheltenham Chase Brockworth
- The Cheltenham Chase Hotel - A QHotel Brockworth, Gloucestershire