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“Many memories”

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The Cheltenham Chase Hotel - A QHotel
Ranked #1 of 2 Hotels in Brockworth
Certificate of Excellence
Warkworth, United Kingdom
Level Contributor
80 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Many memories”
Reviewed 29 June 2014

Over the years my family have stayed here over a dozen times when visiting family, and it's always been good. Nice rooms, good pool, easy to get to and from Cheltenham... You know what you're getting from a Q Hotel. Definitely recommended if you're in that area!

Stayed October 2013, travelled with family
Helpful?
1 Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear Daniel W
Thanks for your review and you're the second reviewer in a row to say that they have been coming here for years - fantastic to hear!
It's great to hear that you had another good stay with us and find the Q Brand to be so consistent. I hope that you will continue to stay for years to come.
Thanks again and kind regards
Keith Turnbull
General Manager
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1,714 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (339)
Date | Rating
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English first
Bournemouth, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 June 2014

Over a number of years we have stayed at the Chase hotel on many occasions originally " The Moat House" on this visit we stayed for a two night DBB break being Breakaway club members which offer many added incentives within the package on arrival at check in they gave us vouchers for strawberries and cream and two five pound vouchers for drinks. As reported by others the bedrooms are spacious and well appointed , the bathroom has a brilliant shower and housekeeping keep the bedroom in prestige condition. On our stay this time they had a wedding reception taking place which is fine,but many attending appear believe they has priority over the hotel guests in obtaining drinks from bar, I had to ask 4 times to get 2 coffees from the bar staff. Dinner on the first night worked well the second night it took 2hrs 5mins to serve a three course meal. My wife had a pedicure in the spa at a cost of £35.00 which she said was excellent and the therapist first class. We shall return to the Chase.

Room Tip: We stayed the last twice in room 216 which is at the front of the hotel overlooking the car park
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear David M
Thank you for taking the time to give such constructive feedback regarding your stay with us. We find customer feedback incredibly valuable to us and analyse and act upon our feedback where we can.
It's great to hear that you are a regular guest of The Chase and 'The Moat House' prior to that. It's hard to believe that we have been The Chase for over 8 years now! and I hope that you will continue with your Breakaway Membership and return may times over the years to come.
I'm sorry that you were inconvenienced by our Wedding party and we will bear this in mind for future functions.
Kind regards
Keith Turnbull
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Bedford
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 June 2014

Returned home today following a short break at this hotel through Travelzoo. Check in and out dealt with by Geri who is extremely professional, efficient and a pleasure to deal with. I spoke to several staff members and all were both helpful and friendly. Restaurant food was delicious, first night was in with the offer but as our meal was excellent we booked a table for the second night. Prices are very good for the standard of food served. Rooms spacious, wifi available all over hotel and everywhere spotlessly clean. We will definitely return here.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank belmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear belmac
Thank you for taking the time and trouble to post a review on Trip Advisor and for giving us such fabulous feeedback! The Travelzoo offer is great value for money but I am so pleased to hear that you had such a great experience in our Restaurant on the first night you dined on the second night too.
We hope to see you again soon.
Kind regards
Keith Turnbull
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London, United Kingdom
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 June 2014

Spent 4 nights here in June and everything was very good. Room was large with a great bed. Swimming pool nice and clean and when we visited in the evening was fairly uncrowded. All the staff were very good and smiling all the time! No complaints whatsoever!

Room Tip: Upstairs rooms have a great view of the local countryside.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear Danny M
What great feedback! Thank you so much for taking the time to post your review and what a great heading for a review....we could use you in Marketing!
I am so pleased that you enjoyed your stay and we hope to see you back at the Chase very soon.
Kind regards
Keith Turnbull
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 25 June 2014

Great location, stayed here whilst on business but took my partner along - she spent the weekend in the spa.

Customer service wasn't the best in all honesty - I made a few simple requests, such as quiet room and was put in the probably the noisiest room. Additional toiletries and towels etc., and these where slow coming.

Since then I have stayed in Gloucester on multiple occasions and chosen to stay in cheaper and better quality hotels. Unfortunately, it is only the customer service that lets the hotel down and for the price this has lost them a customer.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UK_GAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 26 June 2014
Dear icertraining
Thank you for taking the time and trouble to post a review on your stay and I'm pleased that you appreciated our location.
I am sorry that you found our levels of customer service did not meet with your expectations. I can assure that this is certainly not a true reflection of our normal standards of service, as many of our other reviews on trip advisor demonstrate. I have passed your comments on to the team here and we will take action to resolve this for the future.
It does sound as though you haven't stayed with us for a while and I hope that you will try us again in the future when I am sure that you will find our customer service at a level that you would expect.
Kind regards
Keith Turnbull
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
83 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 24 June 2014

We stayed here recently on a Travel zoo offer and it was excellent value.

The rooms were large and welcoming. The facilities were above average. It had a well-equipped gym and pool area.

There was some sort of problem in the kitchen on our first night which meant a long delay in being served food and it was of a poor standard: main course burnt. However the serving staff were superb in trying to sort it out and eventually, without being called for, the restaurant manager came to sort it out. Top marks awarded for service.

The hotel is about half way between Gloucester and Cheltenham and there is a frequent bus service to both places from the main road outside the hotel so you don't need to drive and worry about parking and if you are a pensioner you can use your bus pass.

The hotel is well situated for walkers. There are many interesting walks. For example you can walk to a Roman villa, through Coopers Wood and see the hill where the cheese-chasing event

If you don't want to eat in the restaurant there is a Toby Carvery five minutes down the road. There is also a Shell petrol station where you can buy newspapers, snacks and sandwiches.

I was impressed with this offer from Travelzoo and would return to this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesley t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 26 June 2014
Dear buts,
Thanks for taking the time to review your stay and I'm pleased to hear that you were able to stay on our fantastic Travelzoo offer.
I'm sorry that you experienced some delays with your dinner service but it's great to hear that we were able to resolve this on the night for you.
Thank you also for mentioning the 'greener' forms of entertainment that the Hotel has to offer. The bus service is great and runs a regular service to Cheltenham, Gloucester and Stroud from right outside the Hotel. In addition to the walk you mention it is also possible to join the 'Cotswold Way' trail from the top of Coopers Hill, taking you through the beautiful Beechwoods towards either Birdlip and some fantastic views over the surrounding countryside or in the other direction towards Painswick and the breathtaking panorama from the top of Painswick Beacon where you can see out to the River Severn and the Black Mountains.
We hope you will visit again soon.
Kind regards
Keith Turnbull
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Sheffield
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 June 2014

After frequenting 6 Q Hotels so far, the Cheltenham Chase gave my wife & I, what I would call 5 Star trreatment, and our best experience. The attention to detail, whether it be Reception - Room - Housekeeping - Dining - Bar & Lounge Facilities - Spa & Service throughout was an experience that was second to none.
We will definately be staying again at Cheltenham Chase, probably well before we have experienced the other 15 Q Hotels.

Room Tip: Booking a Suite was well worth the extra expense.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wilsonholmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 26 June 2014
Dear wilsonholmes

Wow! what fabulous feedback! Thank you for taking the time and trouble to post a review. We use all of our feedback, continuously analysing and acting upon comments from our guests, but it is a great motivator for the team here to read reviews such as yours.
We hope to see you back soon. Maybe when you return you could take a trip out to Broadway, the real Gem of the Cotswolds (well, actually it's better know as 'The Jewel of the Cotswolds') a lovely quaint Cotswold Village, or nearer to the Hotel, the village of Painswick 'The Queen of the Cotswolds'.
Kind regards
Keith Turnbull
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cheltenham Chase Hotel - A QHotel

Property: The Cheltenham Chase Hotel - A QHotel
Address: Shurdington Road, Brockworth GL3 4PB, England
Region: United Kingdom > England > Gloucestershire > Brockworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Brockworth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Cheltenham Chase Hotel - A QHotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. ... more   less 
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Also Known As:
The Cheltenham Chase Hotel - a q Brockworth
Cheltenham Chase Hotel
Cheltenham Chase Brockworth
The Cheltenham Chase Hotel - A QHotel Brockworth, Gloucestershire

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