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“Great Breakfast”

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The Cheltenham Chase Hotel - A QHotel
Ranked #1 of 2 Hotels in Brockworth
Certificate of Excellence
Liverpool, United Kingdom
Level 6 Contributor
178 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Great Breakfast”
Reviewed 7 July 2014

Q Hotels provide a good standard of room/ facilities and although we moved twice before finding one that was acceptable. The first one had a dodgy card reader and therefore no electricity. The second room was located too close to the noisy spa air conditioning units and a view from the window of a brick wall. But whilst the third room had a chair missing we opted for this one.

Unfortunate the Spa family swim dominates most of the day leaving only 11.00 am to 3pm and 7pm to 9 pm for adults only.

Breakfast was very good , with a wide selection & something for everyone.


I would steer clear of Hardy's restaurant for your evening meal as we found this not to be value for money. We did point out to the waiters that the menu was dated for May & it was now July! Which got a response of they were in the process of up-dating the menu!

I chose the prawn sundae which worked out at £1 per prawn at £6 and these were small prawns, not much bigger than my thumb nail! There is also a terminology issue, as I also ordered fish and chunky chips. However, they could only be called chunky chips if they were being compared to a French fry! A bottle of Zinfandel will cost you £25 so with two courses for you and your partner & sharing a cheese board at the end of the meal will cost you in access of £75. Really not worth it.


A better option if you don't fancy driving & want a drink is the short walk to the close by Toby carvery, where for £75 I am sure you could have a very good night!

  • Stayed July 2014, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 10 July 2014
Dear KVLiverpool
Thank you for taking the time and trouble to post a review regarding your stay at The Cheltenham Chase. I am sorry that you needed to move rooms and hope that with the exception of the missing chair (it was in the process of being re-upholstered) you found your room to your liking.
The swim times for children are designed to give a balance between our family guests and members and our guests and members who want adult only time in the Pool. We generally find that having specific swim times for the children achieves this balance so I am sorry that this was not what you found during your stay.
Our 'Market' Menu in the restaurant is updated twice a week as a matter of routine and regretably the menu you were given had been overtyped on an old menu from May. It therefore wasn't an old menu but a typing error/oversight and I offer my sincere apologies for any inconvenience caused.
I hope that your stay with us was otherwise enjoyable and that we may welcome you back to the Hotel in the near future.
Kind regards
Keith Turnbull
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

1,765 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (346)
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014 via mobile

We returned yesterday from a wonderful weekend spent at your hotel. Bedroom very comfortable, and all facilities ideal for relaxation.Everything perfect and nothing too much for your staff, especially at the Reception Desk.Weather was a bonus. A perfect, very relaxing stay in a lovely area. Ideal for visiting the Cotwolds etc. We would definitely visit again.

Stayed June 2014, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear Linda S
Thank you for your review. I'm glad that you had such a great stay with us and that we even managed to deliver on the weather! The Cotswolds are such a lovely area to visit, especially in the Summer. We've got plenty of tourist information and local knowledge with our Reception team which I hope you managed to utilise during your stay.
We hope to see you again very soon.
Kind regards
Keith Turnbull
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warkworth, United Kingdom
Level 5 Contributor
80 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 June 2014

Over the years my family have stayed here over a dozen times when visiting family, and it's always been good. Nice rooms, good pool, easy to get to and from Cheltenham... You know what you're getting from a Q Hotel. Definitely recommended if you're in that area!

Stayed October 2013, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear Daniel W
Thanks for your review and you're the second reviewer in a row to say that they have been coming here for years - fantastic to hear!
It's great to hear that you had another good stay with us and find the Q Brand to be so consistent. I hope that you will continue to stay for years to come.
Thanks again and kind regards
Keith Turnbull
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 June 2014

Over a number of years we have stayed at the Chase hotel on many occasions originally " The Moat House" on this visit we stayed for a two night DBB break being Breakaway club members which offer many added incentives within the package on arrival at check in they gave us vouchers for strawberries and cream and two five pound vouchers for drinks. As reported by others the bedrooms are spacious and well appointed , the bathroom has a brilliant shower and housekeeping keep the bedroom in prestige condition. On our stay this time they had a wedding reception taking place which is fine,but many attending appear believe they has priority over the hotel guests in obtaining drinks from bar, I had to ask 4 times to get 2 coffees from the bar staff. Dinner on the first night worked well the second night it took 2hrs 5mins to serve a three course meal. My wife had a pedicure in the spa at a cost of £35.00 which she said was excellent and the therapist first class. We shall return to the Chase.

Room Tip: We stayed the last twice in room 216 which is at the front of the hotel overlooking the car park
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  • Stayed June 2014, travelled as a couple
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear David M
Thank you for taking the time to give such constructive feedback regarding your stay with us. We find customer feedback incredibly valuable to us and analyse and act upon our feedback where we can.
It's great to hear that you are a regular guest of The Chase and 'The Moat House' prior to that. It's hard to believe that we have been The Chase for over 8 years now! and I hope that you will continue with your Breakaway Membership and return may times over the years to come.
I'm sorry that you were inconvenienced by our Wedding party and we will bear this in mind for future functions.
Kind regards
Keith Turnbull
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford
Level 5 Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 June 2014

Returned home today following a short break at this hotel through Travelzoo. Check in and out dealt with by Geri who is extremely professional, efficient and a pleasure to deal with. I spoke to several staff members and all were both helpful and friendly. Restaurant food was delicious, first night was in with the offer but as our meal was excellent we booked a table for the second night. Prices are very good for the standard of food served. Rooms spacious, wifi available all over hotel and everywhere spotlessly clean. We will definitely return here.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear belmac
Thank you for taking the time and trouble to post a review on Trip Advisor and for giving us such fabulous feeedback! The Travelzoo offer is great value for money but I am so pleased to hear that you had such a great experience in our Restaurant on the first night you dined on the second night too.
We hope to see you again soon.
Kind regards
Keith Turnbull
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 June 2014

Spent 4 nights here in June and everything was very good. Room was large with a great bed. Swimming pool nice and clean and when we visited in the evening was fairly uncrowded. All the staff were very good and smiling all the time! No complaints whatsoever!

Room Tip: Upstairs rooms have a great view of the local countryside.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 1 July 2014
Dear Danny M
What great feedback! Thank you so much for taking the time to post your review and what a great heading for a review....we could use you in Marketing!
I am so pleased that you enjoyed your stay and we hope to see you back at the Chase very soon.
Kind regards
Keith Turnbull
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 June 2014

Great location, stayed here whilst on business but took my partner along - she spent the weekend in the spa.

Customer service wasn't the best in all honesty - I made a few simple requests, such as quiet room and was put in the probably the noisiest room. Additional toiletries and towels etc., and these where slow coming.

Since then I have stayed in Gloucester on multiple occasions and chosen to stay in cheaper and better quality hotels. Unfortunately, it is only the customer service that lets the hotel down and for the price this has lost them a customer.

  • Stayed May 2014, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at The Cheltenham Chase Hotel - A QHotel, responded to this review, 26 June 2014
Dear icertraining
Thank you for taking the time and trouble to post a review on your stay and I'm pleased that you appreciated our location.
I am sorry that you found our levels of customer service did not meet with your expectations. I can assure that this is certainly not a true reflection of our normal standards of service, as many of our other reviews on trip advisor demonstrate. I have passed your comments on to the team here and we will take action to resolve this for the future.
It does sound as though you haven't stayed with us for a while and I hope that you will try us again in the future when I am sure that you will find our customer service at a level that you would expect.
Kind regards
Keith Turnbull
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cheltenham Chase Hotel - A QHotel

Property: The Cheltenham Chase Hotel - A QHotel
Address: Shurdington Road, Brockworth GL3 4PB, England
Region: United Kingdom > England > Gloucestershire > Brockworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Brockworth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Cheltenham Chase Hotel - A QHotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. ... more   less 
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Also Known As:
The Cheltenham Chase Hotel - a q Brockworth
Cheltenham Chase Hotel
Cheltenham Chase Brockworth
The Cheltenham Chase Hotel - A QHotel Brockworth, Gloucestershire

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