We regular use the Cheltenham Chase for our work however we had an extremely bad experience on Friday 1st August. No hot food is served but they do have a 24hr menu. It isn't fantastic but we were hungry so 6 of us ordered 6 sandwiches. The hotel was very quiet, we waited 45mins for our sandwiches and when we asked where they were we were rudely told that the guy can't make them quickly and that he has to work round the cleaning staff... it shouldn't take that long to make a cheese and pickle sandwich, especially if you boast a 24hr kitchen. 1 HOUR later our sandwiches arrived - barely any cheese, mostly cheap margarine and inch thick of chutney. No apologies and no explanation. The sandwiches were inedible and the night staff didn't care and did nothing to rectify the situation.
Very disappointed, which is a shame as the morning staff are very pleasant and couldn't take better care of you.
Hopefully the Chase will osrt out their night-time staff and maybe work on their so called "24hr menu" with the one of the reception boys making the sandwiches...
- Official Description (provided by the hotel):
- The Cheltenham Chase Hotel is situated conveniently close to both Cheltenham & Gloucester and just minutes away from junction 11a of the M5. The Hotel boasts 122 contemporary, air conditioned bedrooms, all with flat screen TVs, tea & coffee making facilities and fridges. Hardy's Restaurant offers fantastic food in a light contemporary atmosphere overlooking the Cotswold Hills, whilst Hunters Bar and Lounge provides a relaxed area in which to enjoy a great range of food and drink. There is an extensive leisure club with great facilities including a pool, sauna, steam room and jacuzzi, a fully equipped gym and weights area and a Spa offering a full range of treatments. Complimentary WiFi is available throughout the Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, getaroom.com, LateRooms, Hotels.com, HotelQuickly, Cancelon, HotelsClick and Ebookers so you can book your The Cheltenham Chase Hotel - A QHotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Cheltenham Chase Hotel - a q Brockworth
- Cheltenham Chase Hotel
- Cheltenham Chase Brockworth
- The Cheltenham Chase Hotel - A QHotel Brockworth, Gloucestershire