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All reviews jacuzzi bath tara restaurant superior room afternoon tea bottle of champagne main building mini bar eggs benedict scones lovely hotel cream tea course dinner a la carte menu wedding venue both nights bed and breakfast lovely setting
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Reviewed 30 May 2014

Just back from our second stay at this Hotel having stayed here last year also. Overall the Hotel is very nice and the experience of staying here is great, however, there were a few minor issues during this stay. The light outside the window of our room ( number 34) is incredibly bright and totally illuminates the bedroom at bed time to such an extent that I had to use a bath towel in an attempt to block out some of the light coming through above the curtains. At Breakfast on both mornings there were no muffins available for eggs Benedict which meant I couldn't have my first choice breakfast on either morning also there was no bread knife available for use. We stayed in a superior room with jacuzzi but unfortunately the jacuzzi only worked when it wanted to. The driveway on the approach to the car park is in a very bad state of repair with many potholes, this issue needs to be addressed. On the plus side, the hotel is beautiful, the rooms are clean and very comfortable, staff are friendly and the food and service are both very good. we will stay here again next year.

  • Stayed: May 2014, travelled as a couple
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3  Thank Villamatt1874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Having used this hotel on a number of occasions on business trips, I decided to take my wife for a night away there over the bank holiday weekend.

On arrival, we were asked at what time we'd like our meal (we'd booked a dinner, bed and breakfast package) - only to then be restricted to 'before 7.15pm or after 8.45pm'.

As they knew in advance we'd be eating in the restaurant, I found this to be incredibly disappointing and explained we would no longer require the room as we would proceed home - as it was only a further hour away.

The hotel have now charged my account for the whole stay - including breakfast and evening meal, even though we were only there for 10 minutes.

I am awaiting a response from the manager - but note they have previously over-booked the restaurant and over-charged guests in the past.

Once again, a hotel has forgotten the key - if you're taking lots of bookings for your restaurant, it is prudent to either offer a booking facility at the time you book your room - or alternatively make a courtesy call to the guest to take the booking or manage expectations in advance.

  • Stayed: May 2014, travelled as a couple
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5  Thank twinspark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Hatton Court is a lovely hotel in the beautiful Gloucetershire countryside. We went mid-week as we had been warned that they have many bookings for weddings at weekends and it does get noisy.

The hotel was very well kept and the rooms clean. Staff were friendly and helpful and the food was very good if over-priced. We paid £40 for the a-la-carte menu and although the choices were good and the food ok, the portion sizes were minute. One of our party ordered the lamb tagine which consisted of one skinny,raw lamb cutlet and some lentils. My dinner was served on a slate with some dubious smears around it. There were no vegetables to speak of unless you counted (which we did!) the three green beans on each plate.

Anyway, the rooms were good once we reached them up the 12 outside steps and the two storeys climb up more stairs. All in all a nice place to stay but don't have dinner at the hotel, especially if you've been out walking all day and want a substantial meal when you get back.

  • Stayed: May 2014, travelled with friends
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2  Thank HolsAbroadFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

The hotel is in a beautiful and peaceful location with great views and a lovely terrace. Our room was in the East Wing and up 3 flights of stairs with no lift. It was a decent sized room and was pretty comfortable. However the restaurant was badly managed and the staff seemed poorly trained. There was little attention to the guests themselves and we waited 45 minutes for our starters on the first night and 30 on the second, for breakfast we waited 40 minutes (for bacon and scrambled eggs not cooked to order) on the first day and 35 minutes a full English and an omelette - which was actually served 30 minutes after the restaurant was shut. There was no one who was overseeing the service and identifying the problems. We were not the only ones - plenty of other guests waited 20 minutes to have their orders taken or spent 3 hours at the table for a 3 course meal. The quality of the food (apart from the English breakfast which was pretty much cremated by the time we got it) was ok and if they could sort out the problems with running the restaurant more efficiently and paying attention to the service levels it would be a great place to go.

  • Stayed: May 2014, travelled as a couple
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3  Thank amdriver_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Having known of the hotel from our numerous drives up and down the M5 we decided to satisfy our curiosity by having an over-night stay. The hotel is ideally situated on the Cotswold Way and provides great walks and views of the area. Make sure you climb to the top of Painswick Beacon. The food in the evening was of the highest quality and of good variety. The staff were attentive and the wine list was reasonably priced. The hotel was extremely busy, being a Bank Holiday and we did get over-looked at break-fast which did lead to a long delay. It certainly has a good ambiance for a relaxing few days away and I would have no hesitation in booking in again. A word to the wise, beware the temperature of the water my wife almost scolded herself in the shower trying to find a happy temperature.

Room Tip: Rooms at the front provide excellent across the Severn Vale.
  • Stayed: May 2014, travelled as a couple
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1  Thank brian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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