I recently booked online to stay at this hotel, rang the management to confirm that the booking was all good and correct as I was stayiing with a friend and that we required twin beds, and was told they have me booked into a room with a double and a single bed. I felt comfortable that I arrival everything would be good. Well that was not to be. When booking in was told they put us in a room with just 1 double bed. I spoke with the lady on reception and told her that I was staying with a friend and sharing a bed was not convenient. The lady then informed me that there is nothing she could do, I asked if I could pay extra to get another room with separate beds and was told we needed to book another room at a cost of $140. We decided to share the room. The reception was appalling, while I was in reception, another group came in, and the lady started booking them in at the same time she was booking me in. The lady lost the room key for the other group and my driver’s licence, she just kept saying I gave them to us. When I started looking over the counter and saw my licence the lady said I must have dropped it there. No sorry, no apology, nothing. We went up to our room, and was shocked at the state of the room. The shower door didn't shut correctly and the toilet was on a lean. The bed side table fuzzed/zapped when you used them, making us think we could get electrocuted. The hotel was very noisy at night, elicopters and ambulances all night going to Westmead Hospital. This is a personal preference, but I found the bed to be hard. Worst of all, I prepaid or paid online, and was told they needed a credit card for security/bond, that was fine, but later on checking my bank account noticed that they had recharged me. Now I am trying to get the second charge back.
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