I have stayed here on a number of occasions. But this time was an absolute disaster. My Partner check in on 21/06/2014, reception took his credit card on arrival which was not supposed to happen as all authorisation documents had been hand to Novotel Parramatta reception by hand to use another card. On check out the Indian guy charged another credit card to pay for room. Not informing me that they had actually charged my partners card for the room plus the security bond. Now that is just totally dumb. Apparently the fax had been sent to the bank for the release of the holding bond and two weeks later it hasn't been returned.
There are some very unprofessional reception/ reservations workers at Parramatta Novotel, and their standards need to be lifted significantly to represent the name of the hotel.
For the price to stay here the bar should be open til at least 1 am,room service food/ menu/service needs an overhaul, selection ain't the greatest, food was cold on arrival, for some reason no spoon sent with the soup only knife and fork LOL.
We stay at the here to relax butt after this experience it will take me a long time before I return here. I guess it back to the Mantra Paramatta.
- Official Description (provided by the hotel):
- Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's Two Forks Restaurant and Bar serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa. ... more less
- Reservation Options:
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- Also Known As:
- The Sebel Parramatta Hotel Parramatta
- The Sebel Hotel Parramatta