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PARKROYAL Parramatta
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Reviews (1,073)
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Reviewed 27 April 2013

WOW!

In a couple of words – Spot On!

If you've read my other reviews on tripadvisor you'll probably notice that I like it when hotels are clean and comfortable with friendly and efficient staff and everything works the way it's supposed to (i.e no broken or missing things in the room).

Well, the Parkroyal not only met my expectations, it exceeded them!

At check in the staff were friendly and efficient, they seemed to genuinely want to welcome me to their hotel, for a large professionally presented hotel this small gesture made me feel comfortable from the very first part of my stay.

Shortly later I made it to my room, and despite being on a low floor, the room was fantastically quiet with no outside noises creeping in.

The room was well appointed, perfectly clean and very comfortable with a HUGE king sized bed, clean and well set out shower only bathroom as well as a relaxing chair and a small table and chairs.

I slept very well and woke refreshed, I checked out and again had friendly and effiecient dealings with hotel staff.

Room Tip: More a general tip than a room tip - My room didn't have a power point/socket close to the bed, so I couldn't charge my phone and have it sitting on the bedside to wake me - So make sure you charge it up before bed if you use it for an alarm!
  • Stayed: April 2013, travelled on business
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Thank FiverACT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRMLA, Rooms Division Manager at PARKROYAL Parramatta, responded to this reviewResponded 1 May 2013

Dear FiveACT,

Thank you for your WOW review! We truly appreciate your feedback and our associates were wowed by the review you provided our hotel.

Our team endeavour to provide our guests with a home away from home while staying with us while aiming to create memorable experiences and exceeding guest expectations and we are pleased that we were able to provide this for you.

We hope that you were able to enjoy the local area of Parramatta during your stay as well as our outlets BAR: 30 and TABLE: 30 during your stay. Parramatta offers a variety of options for shopping, dining and attractions for visitors to the area.

Once again thank you for your wonderful review and we look forward to welcoming you back into our home PARKROYAL Parramatta in the near future. Please do not hesitate to contact me directly if you require assistance with reservations.

Warm Regards,
Anna Voss
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2013

A well maintained and fitted out hotel. The rooms are very comfortable and well maintained, and the beds are very very nice. Great services and nice food. It has a great central location in Parramatta CBD, close to restaurants, nightlife and shopping. Most of all, the staff are professional, friendly, courteous and responsive. They are always very helpful and make staying at the hotel a wonderful, relaxing experience.

Room Tip: Have stayed in several of the rooms, all have been good. Unlike other hotels you don't get a lot of noise from neighbouring rooms. The corner king was a very nice room with windows on 2 sides
  • Stayed: April 2013, travelled with family
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Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRMLA, Rooms Division Manager at PARKROYAL Parramatta, responded to this reviewResponded 1 May 2013

Dear Susan M,

Thank you for your wonderful feedback. We truly appreciate you taking the time to share your experience. Our team were very happy to hear that you enjoyed your stay and were able to enjoy our outlets TABLE: 30 and BAR: 30. We encourage our team members to create a memorable experience for each of our guests and we are pleased that they were able to do this for you.

PARKROYAL Parramatta is centrally located and guests are able to enjoy a variety of restaurants on Church Street as well as local shopping and sports events. Our location is not only central to the Parramatta CBD but also to Olympic Park and a reasonable distance to Sydney CBD. Maybe on your next visit you may wish to enjoy a trip on the Parramatta River Ferry.

We look forward to welcoming you back soon.

Warm Regards,
Anna Voss
Rooms Division Manager

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Reviewed 21 April 2013

Great location to stay. Close to Church St restaurants and shops. Free shuttle bus at the front door. Room was clean and comfortable. Staff were very friendly. Easy check in & out. Parking $19 I felt was expensive when then hotel I had stayed at the previous night only charged $7.

Room Tip: Ask for a room away from the lift
  • Stayed: April 2013, travelled with friends
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Thank BronzedAussie1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daviddonald, Rooms Division Manager at PARKROYAL Parramatta, responded to this reviewResponded 22 April 2013

Dear BronzedAussie1973,

Thank you for your kind feedback. Our team were pleased to read of your experience at the PARKOYAL Parramatta. We pride ourselves on the services our associates provide and were excited to hear they have ensured you have had an enjoyable stay.

We were pleased that our location in central Parramatta made your stay enjoyable and that you were able to utilise the many restaurants and shops in Parramatta. We hope that you had the opportunity to also enjoy our hotel restaurant and bar, TABLE: 30 and BAR: 30.

Thank you for mentioning the free Parramatta Shuttle Loop bus which guests can utilise during their stay. For future stays you may also like to take a trip on the Parramatta Ferry which is located a 5 minute walk from the hotel.

Once again thank you for your kind feedback and we look forward to welcoming you back in the near future.

Warm Regards,
Anna Voss
Rooms Division Manager
On behalf of David Donald, General Manager

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Reviewed 21 April 2013

A great hotel with great service! A great stay when in Parramatta, alongside very close to Church St restaurants and bars. The room was very clean and spacious and breakfast was nice too!
Highly recommend!

  • Stayed: March 2013, travelled as a couple
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Thank Kaaay14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daviddonald, Rooms Division Manager at PARKROYAL Parramatta, responded to this reviewResponded 22 April 2013

Dear Kaaay14,

Thank you for your kind feedback. Our team were pleased to read of your experience at the PARKOYAL Parramatta. It is a pleasure to read that you enjoyed your guest room and were able to indulge in our breakfast buffet which is well known in the Parramatta area.

Parramatta is increasingly becoming a popular destination for leisure travellers as well as our business travellers as it provides a culturally diverse area with an increasing number of stores in addition to the local Westfield Parramatta which is a 10 minute walk from the hotel. We hope you had an opportunity to enjoy some of the local bars & restaurants as well as our hotel restaurant and bar, TABLE: 30 and BAR: 30.

Once again thank you for your lovely feedback and we look forward to welcoming you back in the near future.

Warm Regards,
Anna Voss
Rooms Division Manager
On behalf of David Donald, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2013

Staying at the Park Royal was one of the highlights of a carefully planned round the world trip. The check in was self service and with 7 suitcases was a little daunting. You don't get that at the Ritz.
The room was fine with the exception of position.
12th Floor River view requested some 9 months earlier. 12th floor with a sneak peek of the river past the GE Office block is what you get.
If you are a head banger or techno garage nut then ask for rooms 1201 and 1202 you could like us be plagued with the cater-wailing sounds of of crap DJ working at Roxie's night club. Whoop whoop.we were assured by the staff that they were licensed for music till 2am. Wonderful at 12 midnight the music still had not started just the head banging crap continuation.

Maybe they should rearrange the room and put the bed in the tiny bathroom at least that way you could shut the door on the noise.
Won't be back and won't recommend. Shame really but honest.

Stayed: April 2013, travelled with family
1  Thank bromleyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daviddonald, Rooms Division Manager at PARKROYAL Parramatta, responded to this reviewResponded 22 April 2013

Dear bromleyboy,

Thank you for taking the time to provide us with feedback of your recent experience with us. We are pleased that our team were able to accommodate your request for a high floor for your long term stay with us; however I would like to apologise that you were impacted by the noise from an independent local bar. Our team will further investigate into this to see if anything can be done to minimise the future impact on our guests.

We are glad that our rooms met your expectations and I have personally updated your reservation profile to ensure that you will receive a room with a quieter location if we have the opportunity to welcome you back in the future.

Once again, thank you for taking the time to provide us with your feedback. We will utilise your feedback to continue improving our product that we offer to guests.

Warm Regards,

Anna Voss
Rooms Division Manager
On behalf of David Donald, General Manager

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