I recently booked a non-refundable rate at the Park Royal Parramatta and then found out I needed to cancel my reservation. While I understand what non-refundable means, I thought the Park Royal would show some flexibility, as the booking was not for another 4 months.
I appreciate the inconvenience to the hotel if I was trying to cancel only a few days before, but I do not understand why they could not be flexible with 4 months notice. After speaking with Chris at in-house reservations, it seems that the $212 dollars is worth more to the Park Royal than my continued good will and any future bookings and recommendations I could make.
I think it would do well for the Park Royal to realise that they are dealing with humans, not with policies.
I will never ever book any Park Royal hotel anywhere in the world, not because of their non-refundable policy, but because of their complete lack of flexibility with 4 months notice. I hope the $212 was worth it.
- Official Description (provided by the hotel):
- Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more less
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- Also Known As:
- Parkroyal Parramatta Hotel Parramatta