We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Inflexible”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
PARKROYAL Parramatta
Ranked #3 of 12 Hotels in Parramatta
Sydney, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Inflexible”
Reviewed 9 July 2013

I recently booked a non-refundable rate at the Park Royal Parramatta and then found out I needed to cancel my reservation. While I understand what non-refundable means, I thought the Park Royal would show some flexibility, as the booking was not for another 4 months.

I appreciate the inconvenience to the hotel if I was trying to cancel only a few days before, but I do not understand why they could not be flexible with 4 months notice. After speaking with Chris at in-house reservations, it seems that the $212 dollars is worth more to the Park Royal than my continued good will and any future bookings and recommendations I could make.

I think it would do well for the Park Royal to realise that they are dealing with humans, not with policies.

I will never ever book any Park Royal hotel anywhere in the world, not because of their non-refundable policy, but because of their complete lack of flexibility with 4 months notice. I hope the $212 was worth it.

Stayed June 2013, travelled solo
Helpful?
4 Thank JoannaFo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, Manager at PARKROYAL Parramatta, responded to this review, 22 July 2013
Dear JoannaFo,
Thank you for taking the time to provide us with your feedback. Our team at PARKROYAL Parramatta are constantly striving to exceed our customers’ expectations and it is only with feedback from our guests that we can continue improve.

As with many hotels PARKROYAL Parramatta offers a range of rates which include flexible cancellable rates and the option for attractive discounted rates which are fully pre-paid and non-refundable which is consistently outlined in our terms and conditions and are explained online and by our reservations agents.

We were disappointed to hear that you were not able to stay for your planned trip to PARKROYAL Parramatta for this occasion. As previously offered we are willing to look at amending the dates for you so that you can use your advanced payment for a future stay. We look forward to welcoming to the PARKROYAL in the near future.

Warm Regards,
Anna Voss
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

831 reviews from our community

Traveller rating
    365
    335
    88
    23
    20
See reviews for
142
306
39
258
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Any
English first
Bathurst, Australia
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 July 2013

We should of stayed here the first night of our visit to Sydney as well! Everyone was very helpful, with every detail covered, the rooms were exceptionally clean, the pillows were king size, the mattress was quality which is everything you need when travelling and pregnant. I ordered mock tails downstairs at the bar and asked if they could be brought up to my room and it wasn't an issue, in fact she apologized because the wait was going to be 5 min!! We were so impressed with the overall facilities and friendliness that we have joined the club. Should of had dinner at the impressive restaurant but chose to eat around the corner with a choice of at least 20 restaurants, (at one which was the worst i have ever been to). Late checkout and car parking until 3pm. We will be back.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, 21 July 2013
Dear Michelle K,

Thank you for your wonderful feedback. We truly appreciate you taking the time to share your experience and our team were all excited to hear that you had a memorable stay with us and that our team were able help make PARKROYAL Parramatta your home away from home for this stay.

We look forward to the opportunity to welcome you back soon with your new family.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2013

Stayed one night while attending event at Sydney Olympic Park. Great room (2 double beds for myself, husband and daughter) with everything you could want. Great service from staff. Got a great deal online "The fuel package" - room plus free parking, buffet breakfasts and a fuel voucher - excellent value. Easy 15 min drive to Olympic Park (or train ride). Very close walk to dozens of restaurants and shops in Church St.

Room Tip: Look out for packages online - they get cheaper the closer you get to the date.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank millie00044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, 14 July 2013
Dear millie00044,

Thank you for your wonderful review. Our team were excited to hear that you and your family were able to enjoy the Parramatta Fuel Package and were able to explore the local Parramatta area.

We look forward to welcoming you all back soon.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
132 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 7 July 2013

I was staying here because it's a short distance to Olympic Park. We were greatest by very friendly staff that completed our check in under 10 min. The rooms are clean, spacious and well appointed. We had a big day so decided to stay in and order room service for dinner. I never write a review that mentions room service but it was a real stand out from what we were used to. We ordered a 3 course dinner that took no time to get to our room. The portions were large and it averaged out at $42(AUD) per person, not bad. The underground parking so handy and was validated before we left. Will and would recommend staying here again.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank McPlump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, 14 July 2013
Dear McPlump,

Thank you for your wonderful review! We are excited to read that your experience at the PARKROYAL Parramatta was memorable.

We were pleased to hear that you enjoyed your dinner through In Room Dining and our guest rooms provided you with a home away from home while you attended an event at Olympic Park.

We look forward to the opportunity to welcome you back in the near future.
Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 June 2013

We had to stay in Sydney so we could save doubling a drive back down the coast and for a change decided on Parramatta. The Parkroyal is in a great position as the number of restaurants nearby have something for everyone. Ribs at Criniti's are always a favourite. The Parkroyal rooms are clean and not a bad size. The bathrooms are small but the shower had good pressure and was really hot. Staff were welcoming and the buffet breakfast was one of the best as there was a very good selection and excellent quality. We will stay there again.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, 5 July 2013
Dear Diane F,
Thank you for your wonderful review. We truly appreciate you taking the time to review the PARKROYAL Parramatta. We were happy to hear that our Associates provided you with the warm PARKROYAL welcome and you were able to indulge in our buffet breakfast at TABLE:30.

PARKROYAL Parramatta is centrally located in Parramatta making it easy to access the local restaurants, bar and shopping districts.

We look forward to the opportunity to welcome you back to PARKROYAL Parramatta in the near future.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange NSW
Level Contributor
114 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 June 2013

This hotel is definatly one of the better ones we have stayed at in the Paramatta area. We stayed here due to a wotif deal and I'm glad we did.
The rooms are clean and well maintained. The car park was easy to navigate around with decent sized car spaces.
The location is good, there are many choices of resturants close by.
All in all I would recommend this hotel to my friends and family.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucyOrangeNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, 5 July 2013
Dear LucyOrangeNSW,

Thank you for taking the time to provide us with feedback of your recent experience at PARKROYAL Parramatta. Our team were excited to hear that you enjoyed your stay with us and were able to explore the local Parramatta area for restaurants, bars and shopping.

We look forward to the opportunity to welcome you, your family and friends back to PARKROYAL Parramatta in the near future.

Warm Regards,
Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 June 2013

I stayed in the hotel while on a work trip and found it to be very comfortable and convenient.
It is an easy walk from the train station and very close to lots of restaurants and cafes.
Check-in and check-out were smooth and quick, and the staff were very friendly.
Comfy bed, good shower pressure, clean room and foxtel also helped to make my quick trip quite pleasant.
Would stay again if in the area.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, 17 June 2013
Dear katlass,

Thank you for taking the time to provide feedback on your recent experience. We are pleased to hear that your experience was enjoyable. We hope you had time to explore the Parramatta area and the variety of restaurants, bars and shopping.

Our team were happy to hear that your interactions were friendly and efficient. We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Parramatta hotels
0.0 mi away
Meriton Serviced Apartments Church Street, Parramatta
0.3 mi away
Meriton Serviced Apartments George Street, Parramatta
0.5 mi away
Mantra Parramatta
Mantra Parramatta
#5 of 12 in Parramatta
4.0 of 5 bubbles 1,175 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Rydges Parramatta
Rydges Parramatta
#3 of 4 in Rosehill
3.5 of 5 bubbles 575 reviews
0.1 mi away
Novotel Sydney Parramatta
Novotel Sydney Parramatta
#8 of 12 in Parramatta
3.5 of 5 bubbles 924 reviews
0.6 mi away
Holiday Inn Parramatta
Holiday Inn Parramatta
#7 of 12 in Parramatta
4.0 of 5 bubbles 386 reviews
Show Prices
Show Prices
Show Prices

Been to PARKROYAL Parramatta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about PARKROYAL Parramatta

Property: PARKROYAL Parramatta
Address: 30 Phillip St, Parramatta, New South Wales 2150, Australia
Phone Number:
Region: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Parramatta
#3 Business Hotel in Parramatta
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Pan Pacific Hotels Group, Expedia, Travel Republic (UK), Agoda, Ctrip TA, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HRS and HotelQuickly so you can book your PARKROYAL Parramatta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Parramatta Hotel Parramatta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing