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PARKROYAL Parramatta
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Reviews (1,058)
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792 - 797 of 1,058 reviews
Reviewed 16 May 2014

I stayed here before a few times. Although I prefer to stay in the city, the horrible traffic situation in and around western Sydney forces me to stay outside the city.

Parkroyal is probable one of the better hotels in Parramatta. It has a nice entrée and friendly staff at the reception after 24 hours of flying. It is located in the heart of Parramatta and 5 minutes walk to the Rivercat, a catamaran sailing you to Circular Quay in about 45 minutes. Also the park is at 4 minutes distance, great for exercising, jogging, running etc.. The hotel has a deal with Gold Gym for fitness, a professional Gym with great facilities about 7 minutes away.

The rooms are clean, neat and spacious. Breakfast is standard continental but good. The best thing at breakfast is the possibility to make your own smooties. This is really a great option. The large variety in fresh fruit is also a recommendation. Great healthy start of the day. The bar in the lobby is slow and closes early, sometimes already at 10.00pm. At the bar there is often only one barkeeper available so it could easily take 8-12 minutes before you get a drink. This is below international standards. Also opening a tab at the bar as hotel guest is not possible without leaving a credit card. This is actually not acceptable and could be a reason to find another bar. So apart from the bar this is a great business hotel offering all standard services.

Room Tip: Do not take a room on the side of the main street, a bit noisy on Fri and Saturdays.
  • Stayed: May 2014, travelled on business
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1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded 21 May 2014

Dear Richard H,

Thank you for taking the time to review your recent experience at PARKROYAL Parramatta. We truly appreciate when guests take the time to provide feedback on their stays as it is only with guest feedback that we can ensure we are consistently meeting and exceeding our guest’s expectations.

Our team were pleased that you enjoyed you stay with us however we were concerned about your feedback on BAR:30. We have passed this feedback onto our Restaurant, Bars & Events Manager who will follow up with our BAR:30 team.

We look forward to the opportunity to welcome you back to PARKROYAL Parramatta in the near future.

Warm Regards,
Michael Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Stayed at the Parkroyal for just one night, to attend a concert at Allphones Arena and couldn't fault my visit.
Check in was friendly and fast and the reception staff had accurate knowledge of the package I had booked, and despite being a bit early our room was ready.
The room itself was clean, modern and probably the most important thing - the bed was, without exception the most comfortable I have slept in at ANY hotel I have stayed at.
Buffet breakfast was good, plenty of variety, staff again friendly and helpful.
The location of the hotel was excellent - close to everything you could want: Cinemas, Huge shopping centre and plenty of excellent restaurants, cafes and bars. It was a short stroll to the Rivercat service, and not far from the train station.
We enjoyed it so much we are planning a return visit - for longer this time, when next in Sydney.

  • Stayed: May 2014, travelled as a couple
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1  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded 21 May 2014

Dear Jennifer S,

Thank you for your wonderful review. Our team are delighted that your stay with us was a memorable one and that you were able to take advantage of our central location in Parramatta.

We are pleased that you enjoyed your breakfast buffet in TABLE:30, it is popular with both hotel guests and local residents. Maybe you can try our Seafood buffet on your next stay or enjoy our live entertainment in BAR:30 on Friday and Saturday nights.

We look forward to welcoming you back into our PARKROYAL Parramatta home in the near future.

Warm Regards,
Michael Johnson
General Manager

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Reviewed 3 May 2014

This is a great location, we were there for the Children's Hospital at Westmead, so it was an easy drive and things to do the day before. Shopping/ restaurants.
We used Wotif.com to book, stating there would be 3 guests, 2 adults and 1 child. When booking in I was informed that there was no configuration that I had requested. We were offered a roll-away, I said yes. When asked what our visit was for, I stated going to Children's Hospital, I was then offered a corner room on 11th floor. This was great except we had to pay $30 for extra bed. We had already booked for 3.
Overall this is a great hotel.

Stayed: April 2014, travelled with family
1  Thank Shan-Gedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded 12 May 2014

Dear Shan-Gedro,

Thank you for your email. We appreciate you taking the time to provide us with feedback of your recent experience. We are pleased that you enjoyed your stay and that you were able to take advantage of our close proximity to Westmead Hospital. We are happy that our team were able to assist you with fixing the problem of the reservation being made for 2 guests instead of three and you were able enjoy your stay comfortably.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager

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Reviewed 22 April 2014

We often travel, and Sydney is a regular destination.
This time a visit for the Royal Easter Show. We spent 3 nights at Parkroyal Parramatta.
On arrival, very friendly staff quickly had us organised and checked in.
The Room was on the 8th floor, and very, very comfortable.
Restaurants and Cafes were practically next door, but Table 30 (Inhouse) was a great choice.
The Breakfast was excellent with a wide variety of freshly cooked foods, or cereal and a nice selection of fresh fruits and juices.
Bar30 was also excellent, and we spent an evening catching up with friends in a very nice environment with some live music pleasantly playing in the background.
A very nice Motel, located only a 5 min stroll to the train station or Ferry.

I feel that the difference between a good Motel, and a Great Motel, is the staff.
Parkroyal Parramatta Staff get a 10 out 10 from us. So professional, courteous, friendly and ready to help. They were always smiling and happy, which makes a great start to each day.
I will be staying there again.

  • Stayed: April 2014, travelled with family
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1  Thank Tony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded 28 April 2014

Dear Tony A,

Thank you for taking the time to review your recent stay at PARKROYAL Parramatta. We truly appreciate your wonderful review and are pleased that our PARKROYAL team made you feel welcome during your stay.

We are happy that you were able to take advantage of our central location in Parramatta and were able to explore the restaurants, bars and shops which are on offer. We are pleased that you were able to indulge in our breakfast buffet at TABLE: 30.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager

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Reviewed 21 April 2014

Made very welcome, tidy room, excellent breakfast and also great position for getting around. We were on the top floor and had views towards Parramatta Park and the Parramatta River. Hotel is in the restaurant area so there are plenty of choices for food as well as the hotel dining room.

A very pleasant stay.

Room Tip: Check their site and they sometimes have low cost upgrades and try and get on the upper floors. You pay a bit more but will have great views.
  • Stayed: April 2014, travelled with family
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1  Thank WantirnaWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this reviewResponded 28 April 2014

Dear WantirnaWanderer,

Thank you for taking the time to review your recent experience at PARKROYAL Parramatta. We truly appreciate when guests provide us feedback of their experience and our team were delighted that you enjoyed your stay.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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