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“A little noisy late at night”
Review of Mantra Parramatta

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Mantra Parramatta
Ranked #6 of 12 Hotels in Parramatta
Launceston, Tasmania, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A little noisy late at night”
Reviewed 15 July 2014

I stayed for 4 nights and found the room was lovely and spacious. Room service was quick and quite affordable. And my room booking came with a buffet breakfast, which I found very handy! The bar/lounge area was also open for coffee and I enjoyed a couple of nice soy lattes.
The only thing that I was getting a little annoyed about during my stay was that come 10.30/11pm the hallway outside my room became very noisy and would last at least until midnight, and this was every night.. so by the time I was due to fly home, I was one tired woman :(

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim D, Manager at Mantra Parramatta, responded to this review, 17 July 2014
Dear Lee C

Thank you for choosing to stay at Mantra Parramatta

It was lovely to read that you enjoyed all aspects of your stay, you have defiantly have got me thinking what could be causing noise at that late hour in the hall ways. It is possible that it could be food and beverage collecting room service trays, I will have a chat to the food and beverage manager.

Thank you for taking the time to review our property this goes a long way to helping us improve our product. We hope to welcome you back in the future.

Kind Regards

Tim Doyle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (113)
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English first
Sydney, Australia
Level Contributor
158 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 12 July 2014

This is my second stay in a Mantra hotel in the last two weeks and to be honest they have both been less than ideal.

The Room:
We booked a family room as there were 5 of us. There is no doubt this room was not cleaned properly from the previous guest. We found two padlocks, some guitar picks and a jar of moisturizer in the room. There was no compendium which normally tells you everything you need to know about the place and the surrounds. Last one was that were no linen for the 5th bed, after a couple of phone calls it finally arrived.
Space wise it is very small for 5 people, especially when you consider the room rate. One good aspect is that it is on first floor so if you want access to the pool/spa you are right next to it.

The second night we arrived home late (took the kids to a show) and again no linen for the 5th bed. Naturally being nine thirty at night there were no house keeping people so the girl at reception had to A: find the linen, and B: Find someone to mind reception whilst she delivered it. Again not her fault as she made it happen, but a real shortcoming is the housekeeping department to miss this two nights in a row.

General:
We decided to eat dinner in the restaurant (after calling them to ask if they have a kids menu because we had no compendium). The food was great, the customer service very good, and the prices quite reasonable for a hotel. The one problem was the faulty lift which kept sounding its alarm every couple of minutes for around 30s at a time. It literally engulfed the entire restaurant with the noise. Why the staff do not have the keys to disable the lift until the service people arrive amazed me. Not their fault and they were definitely trying...

The parking is directly under the hotel via a lift and is secure for family and kids. At $15 per day it is quite reasonable.

Hotel is around a 5-10m walk from Westfields.

Sorry Mantra, not good enough. I try to be fair in all my reviews, and I do travel allot. But this just wasn't good enough for the rate, especially the housekeeping.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 July 2014 via mobile

After emailing and talking with this hotel directly, I asked for an accessible disabled room which they advertise they have. They advised me that yes they have them with roll in showers.

Because I was staying there on business it was a no brainier to go after work. I arrived around 9pm shown to my room to be advised they don't even have accessible rooms!!! The manager just stood there in the shower looking at the fact that you couldn't roll in just saying "hmmm".

By the end of it I was left furious and left to book something else. Wasn't until 11pm I found the only accessible room on parramatta at the Rydges which cost me an extra $400. After many phone calls over the next couple days the Mantra finally decided to reimburse me. Note to everyone, when booking get photos of accessible rooms!

Stayed August 2013
Helpful?
2 Thank Heidz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 July 2014 via mobile

Meriton is - according to TA - the #1 choice in P'matta.

For three months I have stayed at Meriton 2-3 nights/week. This week I stayed at Mantra for 4 nights.

I liked Mantra a lot.

I like it BETTER than Meriton as follows:

• the entrance is much easier with luggage (Meriton have steps and access is a hassle)
• the service shines and feels more like a hotel than Meriton
• Mantra has a great bar, restaurant and in house room service (food and service are great)
• the beds are better
• shops (incl supermarket!!) are within an easy walk as is train.
• Mantra is right in the hub and buzz of P'matta whilst Meriton is up the other end.

However Meriton's furnishings, kitchen and presentation are superior.

If you have a car Meriton is better because you can buy ingredients for cooking and bring back with ease.

Either choice is fine. Meriton wins it overall but Mantra is a very good choice - and depending on proximity to train and Westfield has an advantage

Stayed July 2014
Helpful?
Thank AuTravelots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014

Great 3 day Break & R&R, Great Location, Good Shopping Yummy Food & Fantastic Accommodation. Lots to do around Parramatta. We went on the Parramatta River Cruise to Circular Quay in Sydney & Back A Great Day, Great Sights & Points of Interest. We were Pampered & Very Spoilt with a Great Meal at Parramatta Leagues Club. We went to a Sporting Venue to watch Nrl Football Rugby League Game Had a Fantastic Day. We were Extra & Very Well Treated by the Mantra Parramatta Staff Everything was Excellent & nothing was a problem, made our stay even more Special we were treated like "Royalty" would definately recommend & Visit ourselves again.

Room Tip: Rooms Located on higher floors are very quiet & the view is Great.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
1 review
Reviewed 29 June 2014

So far I have stayed at the Mantra Parramatta on 10 occasions for work over the last few months. Each time I have found the staff friendly and the room and facilities excellent. Special mention should be made of Renee on the front desk who has gone out of her way to ensure each visit has been as good as it could be. Nothing has been too much trouble, She defines what customer service should be.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1963gwp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 June 2014

Mantra Parramatta was the perfect stay.

The little things they did for me made my experience even better than expected. I received an upgrade which made me feel very welcomed. The room was perfect. Ordered room service and they were very quick and efficient. After a very long day, these things just made me feel relaxed and very comfortable. The next night i stayed at different 5 star hotel, and Mantra Parramatta had much more attention to detail and a welcoming feel to the 5 star i stayed at. The staff at Mantra Parramatta felt genuienly friendly and not over the top like the other place i stayed at.

I will always choose Mantra.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBae1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Parramatta

Property: Mantra Parramatta
Address: Corner Parkes Street & Valentine Avenue, Parramatta, New South Wales 2150, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Parramatta
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Parramatta 4.5*
Number of rooms: 230
Official Description (provided by the hotel):
Mantra Parramatta is the ideal choice when mixing business with pleasure, just minutes from ANZ Stadium, The Olympic Park at Homebush Bay and Parramatta's thriving business and retail centre. Mantra Parramatta comprises of spacious studios, one bedroom apartments and Spa Rooms all with premium facilities such as individually controlled air conditioning, broadband internet, cable TV, in-house movies, kitchenette and laundry facilities (apartments only), private balcony (apartments only), in-room safe, mini bar, tea and coffee making facilities. Mantra Parramatta caters to business and leisure travellers who demand and expect quality, comfort and premium facilities. With 24 hour reception, a foreign exchange desk, concierge and leisure facilities including a outdoor pool, spa, gym, sauna, turkish bath, under cover parking charged at $15 per day(subject to availability), ironing facilities, data port, room service, guest laundry and restaurant and bar. Mantra Parramatta also offers guests the convenience of dining in style at the Ivory Restaurant & Tantra Bar.Trading hours are as follows: Mon-Thu: Restaurant breakfast,lunch,dinner with 24 hour Room Service/Fridays:Restaurant & Room Service breakfast & lunch only/Sat-Sun: Restaurant & Room Service lunch only/Fri-Sun: Room Service Supper/Dinner from 5pm-10pm only. There are also function and conference facilities, with three main meeting rooms, representing a choice of Gold, Silver and Bronze rooms. Business travelers have the choice of booking the rooms separately or combined to host conferences for up to 200 delegates. Only 45 minutes from Sydney airport, Mantra Parramatta is only 500m to Parramatta Train Station, Westfield Shopping Town, and a short drive to Rosehill Gardens Racecourse making it the ideal base for your next getaway. ... more   less 
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Also Known As:
Mantra Parramatta Hotel Parramatta
Mantra Hotel Parramatta

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