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“Comfort, value & friendly staff”

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Travelodge Gateshead
Ranked #1 of 1 Hotels in Swalwell
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfort, value & friendly staff”
Reviewed 26 February 2014 via mobile

Stayed here recently after a business event and I must say I was impressed. From the moment we checked in the staff were friendly, helpful and efficient. This makes a change as most hotels take for ever to check in and staff don't engage in conversation. So it was a refreshing change to be met by this service.
The hotel and rooms had everything you need for a short stay. They were clean and tidy but most of all the bed and pillows were comfy. This is important to me being a light sleeper. I was worried about the location of the trainline outside but i never heard a thing. Hotel is ideally suited for those wanting to shop and the metrocentre, sightsee in Newcastle or adventure into Northumberland as the A1 is right on the doorstep.
Upon leaving a girl named Tara was really helpful to an elderly couple before me. Talk about going the extra mile. She went several.
My only negative with the hotel would be the carpark. Layout confusing and looked a little over grown and messy, but I would not let that detract from my visit.
All in all probably one of the best travelodges I've stayed in.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Papa_smurf78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 February 2014 via mobile

The facilities were good. The rooms were clean and had everything as expected. The staff were good, communicated well and appeared happy in their roles. The big let down was the other guests. Unfortunately there was two groups one female and one male on some sort of group do stags / hens we know not but they had a great time on both nights we were there (Fri & Sat). First night disturbed woken up three times the next night woken up and kept awake for at least two hours whilst the groups came back and ran up and down the corridor screaming and shouting. Lots of bad language and drunken revelry. Police attended premises twice and staff were up and down trying to regain the field. Finally back to sleep at 5 in the morning.
Travelodge make up your mind who your customer base is you cannot have both sets at the same time. We were one family (2 rooms) of many who were let down and no matter how good you are there is no point if the customer cannot sleep. The factors were not outside your control.
Sadly despite a comfortable bed, clean rooms, good value and excellent staff we cannot recommend this hotel for the above reasons.

Stayed February 2014, travelled with family
Helpful?
Thank Camille J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Services at Travelodge Gateshead, responded to this review, 3 March 2014
We are truly sorry to learn you were disturbed by other guests during your stay at our Gateshead hotel Camille J. We do ask our customers to respect their noise levels when around the hotel and we will also ensure that larger groups are allocated rooms which are aware from other guests. We’d like to be able to contact you to find a resolution so please could you visit our website and select the Contact Us button to tell us more and when doing so please indicate you have left a TripAdvisor review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 February 2014

stayed at this hotel 2 weeks ago ,the rooms were nice and clean and the staff were very helpful would recommend it to anyone.never heard any noises and had a very good night sleep would stay here again

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fatboybobby08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letchworth, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2014

I have stayed in a few travelodges in my time and always been really impressed with the quality of the service and rooms.

We entered the room which was meant to be for 4 people to find that it was missing a foldaway bed. We had to go upstairs (ourselves) to get a bed off another member of the party and carry it down the stairs (each room was meant to have 4 beds and everyone had already settled in.) We then discovered that there were only two towels between four of us and there were none available at reception.

There was also a strong smell of urine within the room which was not at all pleasant. Our first port of call to discover where the smell was coming from was, of course, the bathroom. We discovered that the toilet had urine in and had clearly not been cleaned properly. The shower also had hairs stuck to the wall and there was a cluster of hair in the drain. Thankfully the receptionist came in with some bleach to clear this and removed the hairs.

Overall this room was not worth the money that was paid for it and it is safe to say that I will not be returning to this particular Travelodge.

On a side note... there were only two available sockets which for a group of 4 girls for a night out did not bode well!

Room Tip: We did have a wonderful view of KFC but unfortunately the smell of chicken wasn't prominent to c...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amelia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Dianne from Customer Services at Travelodge Gateshead, responded to this review, 28 February 2014
We do expect for our rooms to be set up correctly and we are very sorry to learn of the issues you experienced Amelia O. Our housekeeping team follow a strict routine when cleaning and preparing our rooms and it is regrettable to learn that the standards have fallen below our expectations on this occasion. We’d like to be able to contact you to find a resolution. In order for us to do this please could you visit our website and use the Contact Us button to tell us more and when doing so please indicate you have left a TripAdvisor review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 6 Contributor
203 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 16 February 2014 via mobile

Booked a family room - when we arrived they had allocated a double room.

When we sorted that out they gave us a fe mikey room that had 1 (one) pillow in the room and we had to build the extra bed for my daughter.

Staff were useless and when I asked for bedding for the extra bed they offered me a sheet and a pillowcase.

Will not be back ever as the premier inn offers a much better option and is better value.

Disgusted

Stayed February 2014, travelled with family
Helpful?
Thank Trueblue1873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Dianne from Customer Services at Travelodge Gateshead, responded to this review, 28 February 2014
We are sorry to learn of your disappointment with your stay Trueblue1873. We would like to further understand the issues you have highlighted to find a resolution. Please could you visit our website and select the Contact Us button to provide us with more details and when doing so please specify you have left a TripAdvisor review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 14 February 2014

noise from trains ,really bad seating, room a little cold ,bad position for sightseeing .and the hotel decided to do a re-fit while we was there ,the workmen were very noisy removing beds and seating but waking us up very early.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Dianne from Customer Services at Travelodge Gateshead, responded to this review, 28 February 2014
Thank you for your review Stephen W. We want all of our properties to provide the same high standards for our customers and so we are happy to advise that a refurbishment programme is being rolled out across all of our hotels this year. We do try to advise our customers of any planned work and every effort is made to minimise the impact it may have on our customer so we are sorry to learn that you were disturbed by workmen during your stay. We'd like to offer our apologies for any inconvenience caused on this occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 February 2014

Rooms are nice and fairly clean, staff are friendly, only downside is we got woke up by a vacuum cleaner in hallway at around 9.30am. The place is close to the metro and has a few decent places to eat nearby. Would stay again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Gateshead

Property: Travelodge Gateshead
Address: Clasper Way, Swalwell, Gateshead NE16 3BE, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Gateshead > Swalwell
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Swalwell
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Gateshead 2*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Travelodge Hotels Ltd so you can book your Travelodge Gateshead reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Gateshead Hotel Swalwell
Travelodge Hotel Gateshead
Travelodge Hotel Swalwell
Travelodge Newcastle Upon Tyne
Travel Lodge Newcastle Upon Tyne
Newcastle Upon Tyne Travelodge
Newcastle Upon Tyne Travel Lodge
Travelodge Gateshead Swalwell

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