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“Not my best experience”

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Holiday Inn Express Zurich Airport
Ranked #2 of 3 Hotels in Rumlang
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not my best experience”
Reviewed 23 March 2014

From the time we walked in til we left we were faced with lots of small but annoying problems. First we had to wait to checkin because there was a pc update being done, ok. Happens, told we would be called when it was finished. Ended up waiting almost 30 mins, and watching two other guests who came in after us, just walk up and be checked in. What were we? Sliced bread, only got checked in when we went up for the third time and i complained bitterly and loudly! The free internet wouldnt connect to anything in the room, my niece had to go back down to the reception, which was not serviced at that time and get the Barman on duty to connect even one device. Room 102 was so cold they needed 2extra blankets per bed to sleep. Nothing was done to warm the room, small detail that the curtain in that room was ripped. Next day at breakfast they had no black tea and when asked the answer was none today, rediculous in an international chain. In the bedroom there had been some so I tried to go up in the lift, hahaha. 1st floor wouldnt register when I pressed the button, wentto 2nd and walked down instead. All in all not a happy visit, glad we were only there for one night before an early flight. And at 7am the buffet was very sparse, would have been nice to have a bit of choice.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 24 March 2014
Dear Guest

Thank you for staying at our property and for informing us about your experience during your stay.

I deeply apologize for all the small issues which happened - could you call me or send me an email so that we could discuss these issues more in detail (gm@hiexzurich.ch or 0041-44-8093400).

The following steps were taken to avoid any further issues in the future:

1. PC data base is only done during the night - this day was only an exception - sorry about this.
2. our maintenance staff has checked the whole AC system to make sure guest will not experience such a cold room again - the fault has been removed
3. General manager has checked the rooms and the breakfast to make sure enough black tea is available.

Again we deeply apologize for any inconveniences caused and we hope you will give us a second chance to we can proof that we are a great hotel.

Kind regards
Thomas Mettler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,375 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
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English first
Toronto, Canada
Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 19 March 2014

It was a busy night and a lot of the hotels in the city were totally sold out. We saw good reviews on this property so we went to have a look. We stayed here in the end. Very freshly renovated , very clean and comfortable. A nice bar in the lounge. This was a perfect overnight stay before our flight.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luv_totravel121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 20 March 2014
Dear Guest

We are very happy that you enjoyed your stay so much at our Holiday Inn Express Zurich Airport.
This is what we are aiming for: "Great Hotels Guest Love".

We hope to welcome you soon again and wish you a wonderful day.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Москва
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 March 2014

Good for short stay, good shuttle connection with airport and main train station. Breakfast included, bar with beer, reasonable price, good service, many transit tourists, industrial surroundings, fresh air.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4282013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 24 March 2014
Dear Guest

First of all we would like to thank you for staying at our property and for taking your time to give such a detailed feed-back from your stay.

We apologize about your experienced inconveniences in our F&B area. We have checked the products of the mentioned items and agree that we need to do some changes. Thank you again for informing us about this.

We hope to welcome you soon back again.

Kind regards
Thomas Mettler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

Hotel rooms and reception area, clean & modern.
After a long journey & feeling hungry: do not pick this location, as at week ends you may only get a Pizza out of a freezer & quite bland in taste.
Breakfast nearly as bad, if you require Honey or Nutella, this was provided in jars with labels torn off ,and looking very grubby, not an appetizing sight.
Rooms clean, and well thought out, with no exterior noise.
Staff mainly friendly and helpful.

Room Tip: If you want an evening meal, go to the Mac Donalds opposite, and bring it back to the Hotel
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boatman747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 20 March 2014
Dear Guest

First of all I would like to thank you for staying at our property and for taking the time to inform you about your stay. These information are very important for us since they give us the chance to improve our service quality.

We apologize for the unsatisfying experiences you had in our F&B areas.
We are not sure what exactly happened with your Pizza since we very seldom have complaints about this food item. We have a quite big range of national and international food choices on our evening menu plus a freshly prepared "dish of the day" menu. We will monitor the situation and should we get more complaints, please be sure that we do the adequate changes.
Your information about the breakfast is very helpful and we have already made the changes which were necessary. Thank you again.

We hope to see you soon again so we can show you the improvements.

Kind regards
Thomas Mettler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 March 2014 via mobile

Famillie 2 adults and 2 kids. One night, Feb 2014.

Plus:
- nice staff, especially at the bar / regards to Chech Lady/.
- nice and clean room.
- very big window with perfect view to the airport.
- welcome drink in a lobby bar.
- perfect for airport customers. But good communicated with Zurich city center.

Minus:
- to small room for 4
- sofa bed not so comfortable.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaMienta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 20 March 2014
Dear Guest

Thank you for writing such a detailed review with all your pros and conts. We are happy to hear that you enjoyed your stay in Zurich and that you were very pleased with our friendly and helpful service. I will pass on your compliments to the staff members - this is very motivating.

We have found now a solution for the sofa beds so that the guests will be happy to sleep on them. Thank you for this important information and we apologize for any inconveniences caused.

It will be a pleasure to welcome you soon back again at our Holiday Inn Express Zurich Airport.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 March 2014

Great spot for an over night. Close to rails for a quick trip to Zurich and a shuttle to the airport in the AM. Rooms are adequate. Pillows were hard and unpleasant. Breakfast was sufficient in variety. Staff very friendly and helpful.

Room Tip: We were away from the construction site and the elevator. No noise problem.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regina801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 7 March 2014
Dear Guest

Thank you for this fantastic review - we are very happy you had such a great guest experience at our hotel and would be very pleased to welcome you soon back again at our Holiday Inn Express Zurich Airport.

Have a great weekend and see you soon again.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver island
Level Contributor
207 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 4 March 2014

We stayed here twice in the past and perhaps our memory failed us. We were disappointed with our stay this time. We had a small bed, foam pillows with no feather pillows available and the room seemed much smaller than we remembered. Breakfast was just OK. The highpoint was the driver who collected us at the airport and delivered us back the next day. I think next time we'd give a different hotel a try. However, I should add that for the price, it was definitely a value.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buford33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 7 March 2014
Dear Guest

Thank you for staying at our hotel and taking the time to give us a feed-back about your stay.
These comments are very important for us since they give us the chance to improve our service quality and make sure future guests will have a pleasant stay at our hotel.

Unfortunately the room all have the same size as to the standards of a Holiday Inn Express - you will find the same rooms all over the world in these IHG Brand Hotels. At our hotel you have the choice of 2 different kind of pillow - firm and soft - in total 4 pillows.
We are happy to hear that your experienced a good shuttle service from and to the airport.

We would very much appreciate if you would give us another chance to prove you how good our hotel product is and apologize for any inconveniences caused during your last stay.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Zurich Airport

Property: Holiday Inn Express Zurich Airport
Address: Hofwisenstrasse 30, Rumlang 8153, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Rumlang
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Rumlang
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Zurich Airport 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Holiday Inn Express Zurich Airport is the perfect choice for any visit to Zurich and to stay next to the airport. Whether you are exploring the country on business or pleasure, our modern hotel offers both comfort and value so you can relax, recharge and face the day with a smile.• 163 modern and fully equipped bedrooms over 6 floors• 3 spacious wheelchair accessible and specially adapted room for disabled guests• 24 hour service from our reception, bar and lounge area• Complimentary buffet breakfast from 4 a.m.• Complimentary Shuttle to Airport & City Centre• 5 meeting rooms with daylight for up to 25 persons• Over 100 Indoor and Outdoor car parking• Business Corner in the lobby• High speed internet access available• Priority Club: interesting reward program offering you many advantages ... more   less 
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Also Known As:
Holiday Inn Express Zurich Airport Hotel Rumlang
Holiday Inn Express Zurich Airport Canton Of Zurich/Rumlang

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