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“Quiet and pleasant”

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Holiday Inn Express Zurich Airport
Ranked #2 of 3 Hotels in Rumlang
London
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Quiet and pleasant”
Reviewed 26 April 2014

Had to find the shuttle as the airport is currently undergoing construction so it is NOT outside arrivals 2 but arrivals 1. Shuttle arrived, transfer smooth (driver listening to great rock music!) and hotel receptionists very friendly and helpful (told me upon check in that one had to book space on the shuttle in the morning - maybe they learned from the experience of some guests' disappointment not getting on?).
Room quiet and clean, went to bar and had a chat with the friendly staff there, didn't try the food but it looked yummy. Breakfast the next morning started at 4.00 am (!!) which was great as I had to leave early. The choice was more than plentiful, all in all a great stay and most importantly a good night's sleep.
Would definitely stay here again.

Room Tip: I always go for end of corridor, far from lifts or ice machines....anywhere I go so it's not a s...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SabOxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 30 April 2014
Dear Guest

Thank you for choosing our hotel and we are happy to hear that you are planning to come back again in the future.

It is correct that there is still construction work going on at the airport - but our shuttle is not effected by this incident and is still running all half hours (starting at 5 a.m. in the morning till 23.15 p.m. in the night).

I will pass on your compliment to our staff members - this is very motivating and we are pleased to hear about this.

Take care and see you soon back again at the Holiday Inn Express Zurich Airport.

Kind regards
Thomas Mettler, GM
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1,425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
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English first
Campsea Ashe, United Kingdom
1 review
Reviewed 20 April 2014

the hotel was excelent, the staff was very polite and helpful, and hotel is very close to airport and train station. rooms was clean and breakfast was briliant, there is huge selection of food.:) i will go next time again to this place, and i would recomended to ewerybody.there is some big shops around.

Room Tip: the rooms are big.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 22 April 2014
Dear Guest

Thank you for writing such a fantastic hotel review. We are very happy to hear that you experienced such a satisfying stay and it will be a great pleasure to pass on you compliments to the staff.

We would be very pleased to welcome you soon again at our Holiday Inn Express Zurich Airport.

Kind regards
Thomas Mettler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 April 2014 via mobile

Stayed here for 1 night. Hotel is clean and well staffed. Check in was easy and efficient. Rooms are typical HIE so no surprises. Breakfast was good. Overall a good stay and would return. Hotel is close to airport and has a shuttle but I did not use it.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank darrenwaferguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 8 April 2014
Dear Guest

Thank you for this fantastic feed-back and we are happy to have served you so well.
This is our target to provide "Great Hotels Guest Love"!

We hope to welcome you soon back again and take care.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma de Mallorca
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 April 2014 via mobile

I stayed in this hotel because it is near the airport and the following morning I had to catch a flight at 9 am. When I asked at arrival at reception to book the shuttle bus to go back to the airport at 7.30 the receptionist told me that was fully booked and as an alternative she gave me the bus at 7 or at 8.30. I could not believe it. When I said to the receptionist that the only reason for me to stay in this hotel is because they told me over the phone that they had shuttle bus she was not very helpful and had an actitud like this is what is like and take it or leave it. At the end I had to pay for a taxi. It is not very pleasant when you have been the whole day working and arrive at the hotel at 11pm and you have to get up at 7 am to get this sort of problems and a receptionist with an arrogant actitud.
Will not go ever again to a Holiday inn.

Stayed April 2014, travelled on business
Helpful?
1 Thank Javier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 8 April 2014
Dear Guest

Thank your staying at our Holiday Inn Express Zurich Airport and for informing us in such detailed way about your stay.

We are very sorry to hear that you have had some challenges with our shuttle service. For any inconveniences I would like to apologize. Our shuttle has 13 seats for transportation and all the hotels have the same amount of seats. In all hotels the shuttle is on availability and this is also communicated on all our internet pages and documentations. Our shuttle runs all half hours from 5 a.m. till 11.15 p.m. in the evening. We very seldom have the situation that we have more requests than seats.
Please contact me the next time personally so I can make sure that you get a ride to the airport on time. It will be a pleasure to assist you in this case. If you have any further questions or would like to discuss your stay with me in detail, please feel free to contact me directly (gm@hiexzurich.ch or 0041-44-8093400).

We hope you have a good day and will give us a second chance so we can proof your Swiss hospitality to you.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Ajmer, India
Level 5 Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 March 2014

The hotel offers free pickup from airport and back, available at a very economy price compared to many hotels in the area, with free morning breakfast. The hotel is a deal!
I have attached the pickup times from airport and back, and also for (paid service) from the city centre here, as I could not find them online when I needed it.
There was a nice note in the room, and the complimentary water, so cheers.
As IHG member, I was given a drinks voucher, which I could not use. It would have helped to receive points instead of the voucher. Do not know if it is possible at all hotels or at some.
The buffet breakfast has limited choices, and there is something for everyone.
Will consider this property again.

Room Tip: The breakfast starts at 4 am, with a very early drop-off. Ideal for early flights.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Yash A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 8 April 2014
Dear Guest

Thank you for writing such a positive review about your stay at our Holiday Inn Express Zurich Airport. We are happy to hear that you have enjoyed our services and we thank you for attaching our shuttle timetable. We will make sure that in future they are shown on our homepages.

Hope to welcome you soon again.

Kind regards,
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 March 2014

From the time we walked in til we left we were faced with lots of small but annoying problems. First we had to wait to checkin because there was a pc update being done, ok. Happens, told we would be called when it was finished. Ended up waiting almost 30 mins, and watching two other guests who came in after us, just walk up and be checked in. What were we? Sliced bread, only got checked in when we went up for the third time and i complained bitterly and loudly! The free internet wouldnt connect to anything in the room, my niece had to go back down to the reception, which was not serviced at that time and get the Barman on duty to connect even one device. Room 102 was so cold they needed 2extra blankets per bed to sleep. Nothing was done to warm the room, small detail that the curtain in that room was ripped. Next day at breakfast they had no black tea and when asked the answer was none today, rediculous in an international chain. In the bedroom there had been some so I tried to go up in the lift, hahaha. 1st floor wouldnt register when I pressed the button, wentto 2nd and walked down instead. All in all not a happy visit, glad we were only there for one night before an early flight. And at 7am the buffet was very sparse, would have been nice to have a bit of choice.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 24 March 2014
Dear Guest

Thank you for staying at our property and for informing us about your experience during your stay.

I deeply apologize for all the small issues which happened - could you call me or send me an email so that we could discuss these issues more in detail (gm@hiexzurich.ch or 0041-44-8093400).

The following steps were taken to avoid any further issues in the future:

1. PC data base is only done during the night - this day was only an exception - sorry about this.
2. our maintenance staff has checked the whole AC system to make sure guest will not experience such a cold room again - the fault has been removed
3. General manager has checked the rooms and the breakfast to make sure enough black tea is available.

Again we deeply apologize for any inconveniences caused and we hope you will give us a second chance to we can proof that we are a great hotel.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 19 March 2014

It was a busy night and a lot of the hotels in the city were totally sold out. We saw good reviews on this property so we went to have a look. We stayed here in the end. Very freshly renovated , very clean and comfortable. A nice bar in the lounge. This was a perfect overnight stay before our flight.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luv_totravel121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... Z, General Manager at Holiday Inn Express Zurich Airport, responded to this review, 20 March 2014
Dear Guest

We are very happy that you enjoyed your stay so much at our Holiday Inn Express Zurich Airport.
This is what we are aiming for: "Great Hotels Guest Love".

We hope to welcome you soon again and wish you a wonderful day.

Kind regards
Thomas Mettler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Zurich Airport

Property: Holiday Inn Express Zurich Airport
Address: Hofwisenstrasse 30, Rumlang 8153, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Rumlang
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Rumlang
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Zurich Airport 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Holiday Inn Express Zurich Airport is the perfect choice for any visit to Zurich and to stay next to the airport. Whether you are exploring the country on business or pleasure, our modern hotel offers both comfort and value so you can relax, recharge and face the day with a smile.• 163 modern and fully equipped bedrooms over 6 floors• 3 spacious wheelchair accessible and specially adapted room for disabled guests• 24 hour service from our reception, bar and lounge area• Complimentary buffet breakfast from 4 a.m.• Complimentary Shuttle to Airport & City Centre• 5 meeting rooms with daylight for up to 25 persons• Over 100 Indoor and Outdoor car parking• Business Corner in the lobby• High speed internet access available• Priority Club: interesting reward program offering you many advantages ... more   less 
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Also Known As:
Holiday Inn Express Zurich Airport Hotel Rumlang
Holiday Inn Express Zurich Airport Canton Of Zurich/Rumlang

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