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“Stink from the bedding and towels”

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Park Inn by Radisson Zurich Airport
Ranked #1 of 3 Hotels in Rumlang
Toronto, Canada
2 reviews
“Stink from the bedding and towels”
Reviewed 21 June 2014

Stink from linnen and towels. Bed sagging and matresses need replacement. No staff available to do the rooms after noon, No mini fridge in the room. This should be provided to ensure cold water, and to keep your drinkd cool Tea replinshments are not taken care of

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Joginder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 26 June 2014
Dear Guest,

Thank you for providing your feedback on this site. We deeply regret that you weren't satisfied with our service, and take your comments into consideration for future service improvements.

We have already forwarded your concerns about linnen to our laundry service, to find out what happened during these days.

We hope to see you soon again to show your that we can do better!
With best regards,
Paul Franz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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English first
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 June 2014

good loaction, adjoining mcdonald , easy to access trains, neat and clean hotel , supportive staff , good food, makes this property value for money. this was thee choice of thomas cook company and it was fair enough deal.th only drawback was it was too far from the main city.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rijul anand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 26 June 2014
Dear Guest,

thank you very much for your positive comments on this site! We are happy to read that you enjoyed your stay at the Park Inn by Radisson Zurich Airport.

Although being an airport hotel, we are just 15-20 minutes away from city center, either by taking the train "S5", or using our free shuttle service to the airport and taking one of various connections to main station.

We are looking forward to welcoming you soon again!
Best regards,
Paul Franz, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 June 2014 via mobile

We checked in a family room.It was provided with good beds & TVs in both the rooms.The shower setup is a bit odd.Not much choice for breakfast. There is hotel bus shuttle to & fro the airport & hotel every 30 minutes.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nair46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 26 June 2014
Dear Guest,

Thank you very much for your feedback about our hotel, we appreciate it!

Looking forward to welcoming you soon again,
best regards,
Paul Franz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ventura, California
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 June 2014 via mobile

We are traveling with our two eldest grandsons, and spent one night at the Park Inn after an eleven hour flight from LAX. We had reserved a "Family Room" and expected to find a typical room with two queen beds side by side, but were delighted to find a two bedroom suite with a central bath. Our teenage grandsons were able to spread out and crash in their own space - it was perfect. The beds are comfy, the room was spotless, and we even had a lovely view of a small river with a bike path and open fields beyond. Breakfast was abundant and delicious - and our guys could eat all they needed to start the day. This was our second stay at Park Inn and we recommend it as a great airport hotel.

Stayed June 2014, travelled with family
Helpful?
Thank curlygramma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 26 June 2014
Dear Guest,

a very big "thank you!" for taking time and posting your review on Tripadvisor, it's great to read that you and your family enjoyed your stay with us so much!

We are looking forward to welcoming you soon again at the Park Inn by Radisson Zurich Airport!

All the best
Paul Franz, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 June 2014

We checked into the hotel for one night - it was difficult to figure out where to park at the entrance - even thought the sign said McDonnalds parking only - you can park at those spots when you check in. The rooms look nice, but are small - with the shower in your bedroom. There is no fridge or minibar. The internet service is free, but very slow and difficult to setup. I had to reload the webpage to put in my credentials a few times - as it was constantly hanging up. The worst came during checkout - the front desk staff was very rude to me when I came up to check out and someone just barged in in front - they just told me to "Please step away" over and over again - the tone and demeanor not helpful. I don't speak German so I didn't know what is happening, but they made me feel like an idiot. I had to step back and watch them take care of the guy that barged in, and then without an apology pretend like nothing happened when checking me out. It was very close to service in McDonnalds. In General - none of the staff was overly friendly, including one during check-in who told me to move my car, even though I just wanted to put my bags in the room.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank ekheyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 13 June 2014
Dear Guest,

Thank you very much for staying with us and taking time to post your feedback about your stay.
We are very sorry for the inconveniences during your stay, we have already taken your comments into consideration for improving our service and had a meeting with our team.

We hope to welcoming you soon again to show you that we can do it better!

Kind regards
Paul Franz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, NC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2014

My stay at Park Inn was very nice and exactly what I needed for the end of my business trip. The Inn is in a great location, very close to the airport. Overnight parking is a bit pricey. Meal in the resturant was very good. Grounds, common areas, and room were very clean. And, it is right beside McDonalds.

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
1 Thank buttertravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 11 June 2014
Dear Guest,

Thank you very much for posting your overall positive experience and your detailed comments on Tripadvisor, we hope to welcoming you soon again in our hotel!

Kind regards,
Paul Franz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
Reviewed 9 June 2014

Excellent view of the airport from the 4th floor. Ask for a specific room with a view. Only few rooms are facing the airport. Excellent breakfast and efficient shuttle service to and from the airport.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Soeren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulFranz, General Manager at Park Inn by Radisson Zurich Airport, responded to this review, 11 June 2014
Dear Guest,

A big thank you for taking your time and writing such positive review on Tripadvisor!

You are right, we have some rooms in 4th floor with excellent view to the runway - our tipp: Watch the takeoff of Singapore Airlines' Airbus A380, departing at 11.45am daily.

We would be glad to see you soon again at the Park Inn by Radisson Zurich Airport!
All the best,
Paul Franz, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Zurich Airport

Property: Park Inn by Radisson Zurich Airport
Address: Flughofstrasse 75, Rumlang 8153, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Rumlang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Rumlang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Inn by Radisson Zurich Airport 4*
Number of rooms: 210
Official Description (provided by the hotel):
The perfect choice after a day of flying, this hotel near the Zurich Airport offers comfortable rooms and proximity to the city centre. Relax in the plush European Ecolabel Elite beds, and recharge your devices with the smartphone docking stations. The on-site restaurant provides delectable meals during convenient dining hours, while the flexible meeting rooms offer the ideal venue for any personal or business event. ... more   less 
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Also Known As:
Park Inn By Radisson Zurich Airport Hotel Rumlang
Park Inn Rumlang
Zurich Airport Park Inn
Park Inn By Radisson Zurich Airport Canton Of Zurich/Rumlang

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