We have had lovely stays here ...but this time, for the upmarket/luxury rates they charge ...... very disappointing. Its a shame! ...because this hotel has so much going for it! Basically a beautiful hotel that needs care and maintenance. With the rates they charge, you would expect perfection...or at least maintenance kept up, with ..... everything in working order, and gardens, grounds and swimming pool attended to. We stayed in the new wing in one of the suites, cleanliness was good.... but linen not up to standard, the towel heating rail did not work, absolutely no water pressure for showering. We complained , and hoped that it would improve, but for the entire stay it just got worse... to the point where the trickle of water was negligible. Plus on the last night the water pressure was so pathetic , and had got so bad....unable to shower at all , and the toilet could not fill for flushing, even through the night it was not filled by the next morning!! ... and we had to use the plastic waste-bin to fill up the cistern for flushing! The sliding doors fell off their rails so we couldn’t use them. The gardens are in serious need of attention, I like natural gardens ...but!! The swimming pool which could be lovely, even to look at, is in disrepair and an eyesore. It was very cold weather and the only heating available is when you light the fire, which is nice to have, but not practical if you come back late at night after dinner, or for warmth in the early morning. On checking out we felt our complaints again fell on deaf ears. maybe they knew that there were problems with the water pressure, and they were awaiting repairs(?) ... well, they should warn guests of the problem, so we have a choice.
The staff ..... cleaning staff, grounds staff and kitchen/dining staff are all welcoming and superb . They are wonderful , smiling and attentive. This is a wonderful hotel with its history, location and the renovations that have been done...BUT just so sad there is no upkeep! ... Luxury rates are charged for the new wing ......Do not know how these rates are justified! Yes, its a shame !!.... attention to detail would make this hotel a treat. Hogsback Inn could be a special place !!! ..with some TLC, maintenance and pride. I hope this hotel finds its glory and attraction again.