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“Wonderful property-breathtaking views”

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Hotel Riu Palace St Martin
Ranked #2 of 3 Hotels in Anse Marcel
Annapolis, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wonderful property-breathtaking views”
Reviewed 28 March 2012

We stayed 5 nights here in March 2012 and enjoyed this beautiful setting. Our family of 4 (2 teens ages 15 and 16) loved relaxing at this wonderfully uncrowded resort. The room was clean, comfortable, and had plenty of space for a roll away. The pool and beach were spectacular- there were always plenty of chairs any time of day. We spent a day on the Scoobi Too which sails out of the attached Marina, and had a blast visiting and snorkeling on the beaches of Anguilla. My husband and 16 yr old rented a jet ski and had lots of fun. Just remember to bring cash to the Jet Ski shack...they don't take credit and won't charge to your room. The included breakfast had everything we could think of. Every day we enjoyed a big breakfast, light lunch, and then a delicious dinner. We ate dinner one night at the main resort restaurant C, one night in Grand Case, one night at the pizza place across the parking lot from the hotel, and 2 nights at the Italian place just outside the entrance. All of our meals were wonderful. We went to Grand Case on "festival night"...and it was a little crazy trying to find our cab at the end of the night since the streets were all closed off, but dinner at TasteVin was delicious. My husband and son dove once with the dive shop from the Marina at the hotel, and dove the second time with a fantastic group out of Marigot called Aquatic Adventure Diving.
All in all, this was a breathtakingly beautiful place to spend our spring break!

  • Stayed March 2012, travelled with family
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Helpful?
1 Thank NancyK76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 6 April 2012
Thank you for your wonderful review. We are delighted that you spent a great Spring Break with us and that you had the opportunity to try many different activities available at the hotel. We hope to see you back again very soon !
Cordialement,
Jean-marc Jalbert - General Manager
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Traveller tips help you choose the right room.   Room tips (418)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2012

Very relaxing and calm if thats what your looking for. Shops and bars are about a 20-30 minute cab ride away. Great place for R and R. Take the boat trip from the airport to the resort well worth it.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Schrej04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 30 March 2012
Thank you for your review. We are glad that you liked our Resort, we hope you will come back soon.
Jean-marc Jalbert, General Manager
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Port Carling, Canada
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 March 2012

My partner and I just got back from a week stay at this hotel(Mar 18th - 25th'2012), and I can't tell you how much fun we had there. The staff are extremely friendly throughout the hotel. But particularly by the pool, Richard, who's born and raised on the island was extremely positive and good natured and can make a person feel right at home with the resort, a very helpful and polite young man who always is on the lookout in helping the guests. Also a mentionable name is Sophia, the gentle and wise lady who serves your drink at the bar by the pool was also very helpful. A keen eye to helping out the guests and making them feel at home. We will be looking to go back in the future.
There was mention of insect problem by others who had stayed here. But we didn't see any in the deluxe room we had stayed in. With a comfortable king size bed, it made the night even more relaxing to get a good nights' rest to get ready for the next day in the sun. !!!

  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank QTVu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 30 March 2012
Thank you for taking the time to leave us such a nice review. We have passed your compliments on to Richard, he was very honored to be mentionned on Trip Advisor. Thank you again and see you soon.
Jean-marc Jalbert - General Manager
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Philadelphia, Pennsylvania
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 March 2012

Would you be mad if you booked and paid your hotel two months in advance, received a confirmation, and showed up on the booked date only to find they did not have a room for you? We were. What did Radison do about "our situation"? They booked us into a neighboring hotel - Le Domaine de Lonvilliers next door for the same money for three out of seven days of our stay. Le Domaine is not a 4 star hotel. The rooms do not even have showers, they have big bath tubs. All we got from Radisson was a sincere apology. Their problem is that half the hotel is shut down and shuttered up.
It could have been great. The beach is fantastic, the grounds lovely. For a perspective on the location you need a taxi to go anywhere - think $30-40 plus tip to go for shopping or the many outlying restaurants. The staff was very friendly all around. The food was very good, but very expensive, and did include a buffet breakfast. $15.00 for two ice creams on the beach. $6.00 for a 9 oz. Amstel Bright. The hotel was very clean, although surprisingly it had a very bad fly problem in the restaurants. There was no live entertainment to speak of except for Wednesday evening when there was a calypso band. The hotel goes quite by 8:30 PM. There is no casino to liven up the evenings. Everyone on the staff spoke English as well as French. The hotel draws a very French speaking clientele. The official currency is Euro's although US Dollars were taken with the roughly 25% hit on the exchange rate.
It's just when you book a hotel for 7 days for a great vacation and you end up next door for half of it - it's just a major disappointment.

Room Tip: Make sure you get what you pay for!
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank DrKewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 30 March 2012
Thank you for posting a review on Trip Advisor and for your good comments about our Resort and staff. We would like to apologize again for the situation you experienced during your stay. I sent you a personal message in the hope of corresponding with you directly . We wish to have the opportunity to welcome you again at the Resort and win back your loyalty.
Sincerely,
Jean-marc Jalbert
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New York City, New York
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 March 2012

the hotel is crap. It's old and run down and has a serious ant problem (we moved rooms 4 times and there were ants in every room).

food is edible but that's about it.

service is also crap. each time we asked to move rooms, we were told there wasn't an ant problem and room changes took forever.

now, the reason I still like the resort is because the pool, beach and location are AMAZING. my husband and i spent every minute outside at the pool or on the beach. the beach is very clean and the water is very calm/warm. it was spectacular. we would wake up, eat breakfast, sit at the beach and pool, then drive 10-15 mins to Grand Case and have an amazing dinner. sure, the room sucked but we just went in there to sleep. And, to be fair, there was an ant problem but the room was fairly clean outside of that (ie: no hairs, obvious mold, dirt etc).

If they got rid of the ants, I'd go back.

Room Tip: we were on multiple floors in multiple wings. ants everywhere.
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  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
2 Thank brubru83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 30 March 2012
Thank you for your review and we are very happy that you enjoyed our pool, beach and location. We closed our Resort from May 15th 2011 through December 15th 2011 to make a lot of upgrades in the rooms, the gardens, the restaurants… we now have a very beautiful Resort with no ants !
We hope you will visiting us soon to experience the renovated Radisson Blu St Martin.
Cordialement,
Jean-marc Jalbert, General Manager
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Miami, Florida
Level Contributor
113 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 March 2012

Newly renovated hotel can't keep rooms cool. They set the A/C on 72' and that is as cold as it ever can get but forget about it ever getting that cool. Maybe if your room was first off the cooler. Our room was very hot and after we complained they told us all the rooms were the same because the coolers were set at that temperature. When we called and asked again they sent us a fan. Imagine our suprise when it was a 4' by 24" industrial fan that blew the drapes off the window sucked all the warm air in from the hallway and sounded like the LA Freeway. We left after two nights. They seemed suprised.

Room Tip: As close to the A/C as you can get.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
12 Thank Avidtraveler919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 14 March 2012
Thank you for the review. We are very sorry that your experience at the Resort was disappointing. We cannot apologize enough for the way the A/C issue was handled. We will look into this deeper in order to take appropriate measures and avoid this situation to happen again. We hope you will leave us the opportunity to regain your confidence.
Regards

Jean-marc Jalbert
General Manager
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Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2012

Had a fabulous 4-day vacation at the Radisson Blu Resort. Amazing beachfront property that made me feel like I had my own private lagoon. Loved how close they are to everything…great restaurants in Grand Case and the Lottery Farm. Definitely recommend the rum tasting at the hotel and C Le Restaurant. I would suggest avoiding the restaurant at Le Domain, which is the hotel next door. The food and service was poor and the menu was over priced. Stick to the Radisson Blu restaurant or try Grand Case.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-marc J, General Manager at Hotel Riu Palace St Martin, responded to this review, 30 March 2012
Thank you very much for your nice comments about our Resort and restaurant. We are very happy that you had a very good culinary experience during your stay with us! We look forward to welcoming you again.
A bientôt !
Jean-marc Jalbert, General Manager
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Additional Information about Hotel Riu Palace St Martin

Property: Hotel Riu Palace St Martin
Address: BP 581, Anse Marcel 97056, St. Maarten-St. Martin
Phone Number:
Region: Caribbean > St. Maarten-St. Martin > Saint-Martin > Anse Marcel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Anse Marcel
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace St Martin 4*
Number of rooms: 252
Official Description (provided by the hotel):
Discover the Hotel The Hotel Riu Palace St. Martin, situated at the beachfront on the Caribbean island of St. Martin, is the perfect place for a dream vacation and it's ready for you to enjoy all the amenities and services RIU offers to its guests. ... more   less 
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Also Known As:
Radisson Blu Resort, Marina & Spa St. Martin Hotel Anse Marcel
Radisson Blu Resort, Marina And Spa St. Martin
Radisson Anse Marcel
Anse Marcel Radisson
Hotel Riu Palace St Martin St. Maarten-St. Martin/Anse Marcel

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