Booked a 2 night stay with dinner reservation through Groupon in February. Received a call yesterday to say the hotel have cancelled my reservation as they decided to accept an extension to a booking of a larger group! No apology just "it's out of my hands" from the lady who called. I requested a change to a different hotel and was offered Warrington or Bury - both of which are far too far away considering we were travelling from Newcastle. Was advised to contact Groupon and try to get my money back.
This was planned as a treat for my mum for her birthday so she could use the spa facilities. I'm disgusted that a hotel would cancel, with no apology, and admit that it was for the benefit of another party. I can only guess they view guests through Groupon as inferior!
Will never use this hotel againMore
- Free Wifi
- Free Parking