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“If paying full price wait for the refurb to be completed”
3 of 5 bubbles Review of New Inn Hotel

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New Inn Hotel
Ranked #1 of 1 Hotels in Clapham
Certificate of Excellence
GreenLeadersBronze level
Lymm, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“If paying full price wait for the refurb to be completed”
3 of 5 bubbles Reviewed 21 May 2013

We stayed at the New Inn recently and unfortunately for us hadn’t seen a KGB deal and paid £105 per night B&B for a ‘refurbished’ room. This price would be ok when the rest of the hotel (inside and out) have been upgraded but at the moment seem very expensive. Our room was nice but had obviously just been finished with the following comments/omissions:

No sockets anywhere near the mirror and the hairdryer provided didn’t reach

No waste bin in the room, only the bathroom,

No chair

No stool near the dressing table

TV too small for the room

Mini bottles of shampoo, shower gel and conditioner weren’t replaced on the second day.

Bottled water would have been nice

The wardrobe hadn’t been dusted following the refurb and white dust transferred to our clothes

The area we walked through to our room was a ‘mess’ with bare floorboards, large bags of linen and a spare bed.

The food was generally good, particularly the French toast at breakfast but at dinner (which has a relatively small menu) I chose Caesar salad which came with watercress instead of lettuce which was strange.

An extra waitress at breakfast would have been better as there was only one waitress who had to deal with everyone and she was very stresssed.

So in summary, good value at the moment if you get a deal but if you are paying full price you may want to wait for the refurb to finish later in the year. The new owners are very friendly and hopefully they will do well but in this climate they should be aware that people like value for money.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonynLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraBenson, Manager at New Inn Hotel, responded to this review, 22 May 2013
Thank you for your comments. As you are aware, we are renovating the entire hotel and starting with the bedrooms. The rooms have been stripped back to the bare walls and ceilings. Everything in the rooms, from the Barker & Stonehouse furniture, to the crisp white linen is all 100% brand new.

The weekend of your stay was the first time these rooms had been used (hence the missing items) Not admissions, just late deliveries. All the rooms are now fully fitted out.

Most of our guests are enjoying seeing the before and after transformation happen to this hotel as it is restored to its former glory.

We are striving to ensure our guests are not unduly effected and are pleased to announce we are halfway there!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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494 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
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English first
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

Stayed at the New Inn last weekend , the location of the hotel is great and situated in a beautiful village. The hotel is under renovation and will be loveley when completed .
The hotel is under new managment , nothing was to much trouble for them and made our stay very welcoming with good food and a very good atmosphere .

Thanks to Ron and his family .

Stayed May 2013, travelled as a couple
Helpful?
1 Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraBenson, Manager at New Inn Hotel, responded to this review, 21 May 2013
WE are thrilled to hear you enjoyed your stay! We hope you will come visit us again when our renovations are complete!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 9 May 2013

My wife & I stayed here for 4 nights, last week 30/04/13 to 04/05/13, after an initial mix up on room allocation in the old part of the hotel, which was quickly rectified by mine host we were allocated a refurbished room in the outside courtyard, which although not quite finished requiring some minor touches which the friendly landlady pointed out were all in hand was most delightful. Being of a good sized room, light & airy, with a good bathroom, along with adequate heating system.
All the staff were very friendly,from the new owners to the cleaners.
Food was excellent, & the beer was par excellence, nice to see Good Local ales on draught, well kept & served.
Great village position, we look forward to returning when all renovation work is complete, the new owners deserve to succeed in this major venture of a total renovation of this well known Inn.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neil N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraBenson, Manager at New Inn Hotel, responded to this review, 22 May 2013
Thank you for your review, we are glad you enjoyed one of our new renovated rooms and hope you will visit us again. Since your stay we have added all those little touches you mentioned, the rooms are 100% complete and the next stage of rooms are not far behind.

We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 5 May 2013

We stayed using KGB deals, after reading some reviews on here we were a little wary but overall our stay was very good. Its in a good location, Clapham is a lovely village, only 6 miles from Settle. When the ongoing renovations are completed it will look lovely. Our food was good, with generous portions. The area was a first for us and definitely won't be the last time we visit.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennyrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough england
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 May 2013

We stayed for just the one night, the Inn and rooms are being refurbished, but our room was already done and was first class. The breakfast was fine and the staff helpful. The new owners are very friendly, and will do well.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cowton57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraBenson, Manager at New Inn Hotel, responded to this review, 21 May 2013
Thank you for your review, its great to see the positive reaction our new rooms are generating! We hope you will come back in the future to get the full experience of the hotel once all the renovations are done!
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Sheffield
Level Contributor
103 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 21 April 2013

I've called in scores of times over the last 4 decades. The pub had a poor spell recently but a new management are in and there are signs of improvement. The same barman though and he could be a lot more welcoming even a smile or an 'Evening gents, be with you in a minute" would help. The many idiosyncratic caving cartoons remain and the pub has a long history of links to caving (and cycling) but I think the old caving crowd have up down the road to the bunkhouse to drink. Already cleaner and faster service than last year.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LauraBenson, Manager at New Inn Hotel, responded to this review, 21 May 2013
Thank you for your feedback, we hope to see you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 April 2013

I stayed at the new inn from the 10th- 12th april as part of a kgb deal and despite a rocky start to the booking (a total mix up by one of the staff over the phone), The owner soon rectified the situation and booked me in at short notice.
As mentioned in previous reviews, the hotel is currently undergoing a full refurbishment and many areas are still to be updated but this didnt remotely impact on the quality of our stay. Disturbance was none existance and apart from the presence of a few workmen, there was no disruptions to our stay. Once this hotel is finished, I have no doubt it will be of a standard to rival some high end hotels in the area while still offering that homely, friendly, personal touch.
Ron, the owner, was great and really made our weekend! As 2 slightly disorganised women, we didnt consider the fact taxi services in the dales are sparse and after getting stranded, Ron arranged for someone to pick us up when I rang the hotel to warn them we may be late back because of our predicament! Ron was constantly attentative and spent a great deal of time talking to customers making the place feel like a home from home.
We had a meal in the restaurant on our first night, the menu was good and all the food fresh but maybe lacking in flavour in places.
The surrounding area is beautiful and with some of the countrys finest scenery/ walking. Clapham is lovely and a perfect idylic location.
Overall, yes the hotel is dated and needs work but this is all set to change and I cant wait to find time to arrange my next visit to the new inn! Thank you for a wonderful weekend x

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alana h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Inn Hotel

Property: New Inn Hotel
Address: Old Road | (Near Settle), Yorkshire Dales National Park, Clapham LA2 8HH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Yorkshire Dales National Park > Clapham
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Clapham
Price Range (Based on Average Rates): ££
Hotel Class:5 star — New Inn Hotel 5*
Number of rooms: 20
Official Description (provided by the hotel):
An 18th century coaching Inn that has recently finished a major overhaul of the whole hotel. Now featuring 19 newly renovated rooms, a luxury bunkhouse, Bistro and Bars, The New Inn offers fine dining and relaxing in a tranquil setting. Located in the Yorkshire Dale National park, The New Inn is in a prime location for the Three Peaks walk as well as a visit to the famous local caves. Recently awarded an AA 5 star Inn rating, why not see what everyone is raving about? ... more   less 
Reservation Options:
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Also Known As:
New Hotel Settle
New Inn Hotel Clapham, Yorkshire

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