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“Charming Hotel - Beautiful Haven”

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Hotel Del Lago Golf & Art Resort
Ranked #2 of 9 Hotels in Punta Ballena
Certificate of Excellence
Reviewed 13 December 2012

We were hugely relieved when we found this beautiful, charming hotel located on this idyllic hide-away lagoon away from the frenzied, distasteful sky-scraper building site that is Punta Del Este. In fact, if it wasn't we would have cancelled our booking and returned back to Buenos Aires where we had based ourselves before heading down to Antarctica.

Our room was bright and modern with a lakeview terrace where we could sit and watch the sun go down and see (and hear!) the amazing birdlife. Although early in the season, the weather was great and we were able to spend the day sunbathing and enjoying the pool which was spotless. Unfortunately that day there was construction work going on beside the pool which disturbed the peace so our timing wasn't perfect!

The staff were friendly and very helpful but the food was a let down. Breakfast was a lack-lustre affair and the lunch/dinner menu was very limited such that we felt we had exhausted the entire menu over our 2 night stay and, at that, the quality of what we did order was poor. We hoped to taste the best of what Uruguay had to offer as the US$ prices were quite high compared to Buenos Aires but the steak was tough and over-cooked with a very heavy sauce, and the hamburger meat was low quality with too many toppings. The pasta dish was stodgy and tasted like it was re-heated.

Setting aside the food quality which the hotel can do something about, the overall ambience and location of the hotel is outstanding. The lake and skies were almost mystical as the colours ranged throughout the day. I would certainly recommend this hotel but we will not return to this region of Uruguay as Punta Del Este reminded us of the worst building excesses of parts of Spain.

I'd also like to warn visitors on the way to Punta Del Este about a roadside family-run shack/bar/restaurant halfway between Montevideo and Punta Del Este called "Pallidad Los Carlitos" located in La Tuna by the River Tuna about 70ks from MV. We saw smoke from a chimney and a few cars parked out front and pulled in. The young owner and his wife were cooking chorizo sausages and ribs on the fire and there were a few tourists and locals seated around. There was no menu and no price list. At the owner's suggestion, we ordered the lunch of the day which was hearty and rustic. We had a simple salad of lettuce/tomato/onions followed by the ribs/sausage and chips, followed by a local dessert which tasted like stewed dates. We also had a pepsi and a water followed by coffees. We only had Argentinian pesos on us as we were advised. However, the owner charged us what turned out to be €66 ($80) for this simple lunch! We expected the bill to be about €20/$25 max. It was a complete rip-off and we were too tired/confused with multi-currency conversions to realise just how badly the owner ripped us off until we got to our hotel and checked prevailing exchange rates for the Uruguayan peso (which changes dramatically be the day - ignore the rates found on google!). I'll also write a restaurant review of this experience but because the building was a little shack on the roadside I'm not sure whether this will count but PLEASE ask for the price list first and make sure you know the true cost in your currency before ordering anything! This experience was a real shame as we were delighted to have this friendly lunch by the roadside until we were taken advantage of so badly. Maybe the hotel owners in Punta Del Este could have a word with people who abuse tourists in this way as this is bad for business.

Room Tip: Pay for the Lakeview rooms - they're worth it!
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  • Stayed: November 2012, travelled as a couple
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Thank OrlaCait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 41 of 735 reviews

Reviewed 5 July 2012

The perfect place to be near Punta del Este without the all the noise and "madness"
The rooms are nice with a very good size and a big bathroom.
Very clean and event that is not new is in very well condition.
We stayed on winter so we don´t know the open air pool, that looks, anyway very nice, the indoor pool is not very big but is never crowded.
A little gym with just three threadmills and two or three other fitting devices, is what you have.
The service is one of the niciest things that offers the hotel, they make your room once in the morning and open the bed, change the towels again, if needed, plus a nice chocolate on your pillow.
The breakfast is very good, specially by uruguayan standards, a hot a cold buffet with very good cakes and pastries.
Surroundings are beautyful, the lake shore with the sunset over the waters are spectacular.
Very good clay tennis courts and a very nice golf course with a very good design and enjoyable views complete the hotel.
Bottom line, a very good retreat in a nice quiet place.

Room Tip: Ask for a high lake view room.
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  • Stayed: June 2012, travelled as a couple
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Thank Candidtourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

This place needs a serious refurb to bring it into the 21st century. It has a splendid location next to a lake with some terrific views so could be a gorgeous place. That said given the prices of other places in Punta at high season it offers reasonable value.

Breakfast was mediocre, not very exciting at all, skipped it several days and had breakfast in town instead. Didn't try the golf course so can't comment on that. Staff were helpful, sorted out a flat tyre on our rental care at no cost. Pool was big but was not being cleaned enough, there was a lot of stuff floating around (bugs, leaves, seeds etc) and I saw no life guard anywhere either which is a concern if yo have kids. Distance to town is also a bit of a pian, and rental car is necessary. There was free wifi, but not high speed, and only worked in certain locations in the room so wasn't great. Was fine for us as we booked this on very late notice and everything else was gone but definitely wouldn't return if we had the choice....

Room Tip: get lake side, and higher up. Avoid lower ground floor
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  • Stayed: December 2011, travelled with family
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Thank Suanderez07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

I don't agree with or understand the three previous reviews below. Did they stay at a different hotel than we did? Our family (parents with 3 twenty-somethings) just spent 2 nights here last week, Feb. 1 & 2, 2012, with 2 Uruguayan friends, during a trip through their beautiful, friendly country. Our US travel agent suggested it because every hotel on the Punta del Este peninsula is super-expensive---and this is a relative bargain, about $200. a night per room. We loved relaxing at Hotel del Lago after visiting beaches and eating out in Punta del Este with its crowds. You can still easily drive to the ocean beaches, 10 minutes away, or hotel shuttle can take you. Minutes from local airport. Fabulous location.

If Hotel del Lago isn't a 5 star resort, it should be. Could be a great destination resort for Americans now, given current exchange rate and seasons. I can't say enough good things about it: our rooms were beautiful, spotless, completely modern and upscale in furnishings, linens, luxurious bathroom, new TVs, mini-bar. You could see the hotel is well built, and is being well maintained (not always the case). Even our less expensive rooms had beautiful golf course views instead of lake views (lake is largest in area, and no motorboats allowed, kayaks for rent from hotel). All rooms quiet and restful with big balconies with screen doors---nice touch. Acres of beautiful grounds with evergreens and flowers. Biggest golf course in country, tons of clay tennis courts (they have Davis cup matches). We all loved relaxing around the big pool with swim-up bar. Other guests (only 75 rooms) mainly Uruguayan families with very well behaved children. The sandy beach out front on the lake has shallow water, would be perfect for small children, also exceptionally nice staffed indoor/outdoor play area, and hotel offers evening babysitting. Huge free hot and cold breakfast buffet included, in dining room and terrace. Added bonus--hotel is like a museum: halls are lined with paintings and sculptures by contemporary Uruguayan artists! All hotel personnel very friendly to us, always a clerk who spoke English well, and other employees were eager to practice their English with us.

Remember you're in another country, and their guest, and not everyone is going to speak perfect English or rush through every transaction as quickly we do at home. But isn't it nice to get away from that sometimes?

Room Tip: Not a bad room, from what we can see.
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  • Stayed: February 2012, travelled with family
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1  Thank JerseyGirl057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2012

Warning! warning!
Having worked in the travel business for many years I thought i would never find myself in a tourisr trap hotel.The agent Patagonia Golf sold the hotel as a five star, if it made three then i am been kind.
The so named beach, well a joke, over grown vegation, to go for a swim in the lagoon, forget it, the dark brown water was a turn off.
The staff, well for me hotel satff are their to serve the clients, not the other way around as was the case. In all fairness two reception staff did their best, Palo and Marlene, they spoke good English, unfortunatally no one else did.
The five star room, well a dirty stained carpet was not a good start, a bath room which needed a total make over.
the cleaning staff did their best although the carpet was that dirty and stained not an easy job.
The restaurant was the worst I have eaten in, sent the food back on several occassions at the end one was so hungry it was time to eat the second grade food.
The service, well I would of thought when receiving a bottle of wine one should taste it, no this five star restaurant just served it in the glass.
After the first day it was time to sit down with the General Manager, well that was a waist of time he did not understand English, he did how ever invite us for a buffee lunch worth $50, thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!
After seven nights we checked out and found another hotel, this was during Christmas and New year and in Punta del Esta every thing was sold out.
Or by the way car hire, the most expensive I have ever paid, what about 750 euros for four days for a Fiat panda.
Round Up.
i could have said it could have been worse, this time I am afraid not, when i complained to the Travel Agent Patagonia Golf, no comment from them.
Please if you book this hotel be sure you will be paying for a five star hotel and receiving some thing else so far away.

Happy Holidays.
neil.

  • Stayed: December 2011, travelled with family
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1  Thank neil f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2012

I stayed at this hotel from cristhmas untill the second day of 2012. It was supposed to be a 5 stars hotel but it didn't come true. It's 20-30 minutes away from downtow. The beach advertised In front of the Hotel is a spot with some sand by the lake, it's not the sea. The rooms have a good size but the decoration, carpet and bathroom are old. The pool is very nice so is the golf court. The breakfast could be better. The rates are to high for the service offered.

  • Stayed: January 2012
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Thank PauloBHZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2011

we stayed at this hotel with a family of five and reserved two adjoining rooms via despegar.com. when we arrive to the hotel after 2pm we were told we needed to wait an hour and a half. After an hour and a half we were told that the rooms would not be near or connected which does ot help when you have two small children. They said they would work on getting two rooms close to each other but it would take an additional 2 hours. when we finally got our rooms at 6pm we were exhausted from the trip and experience.

The hotel is dated with worn carpets, broken tiles, small towels, and linens that have seen better days.

The views are breathtaking yet it is very far from down town punta del este. But close to the airport so be prepared for noisy take offs and landings.

Be prepared to fight for a parking spot because there is no parking.

  • Stayed: October 2011, travelled with family
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1  Thank travelingmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Del Lago Golf & Art Resort

Address: Costanera Laguna del Sauce - Ruta Interbalnearia - Km 116, Punta Ballena, Maldonado 20003, Uruguay
Region: Uruguay > Maldonado Department > Maldonado > Punta Ballena
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Punta Ballena
Price Range: £81 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Del Lago Golf & Art Resort 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
A true art gallery, Hotel del Lago Golf & Art Resort is located next to a willow lagoon and beautiful golf courses. Part of The Chic Collection hotels & resorts group, Hotel del Lago has 10 tennis courts, a large outdoor swimming pool with wet bar and waterfall, heated pool, recreational areas and spa treatments. ... more   less 
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Also Known As:
Barcelo Punta Del Este
Barcelo Del Lago
Hotel Del Lago Golf & Art Resort Uruguay/Punta Ballena

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