We booked this hotel based on TripAdvisor reviews and the fact it was one of only two hotels in the entire Punta del Este area that were available at the last minute in the New Year's holiday time period. I think there's a reason it was available - our experience was nothing like some of the other reviews, but to be fair perhaps we were spoiled after just having stayed at the Four Seasons Carmelo.
There is a lot of potential. The hotel is in a quiet remote location right on Lake Sauce, but still only a 10 minute drive to downtown Punta del Este. There are nice views of the lake, indoor and outdoor pools, and a restaurant and bar. Rooms are fairly large, bathrooms are nice (but no tubs), and the abundant art throughout the building is interesting.
But there are major downsides, which is why I rate this hotel at the same level as say a Best Western. The walls and floors are very thin, and sound carries. After a night and day of going crazy with the constant crying of a baby next door we asked for a room change - and realized the baby was actually a couple doors down. Unfortunately the room change took us from the top floor to the second floor, so the baby was replaced with the sounds of people stomping around above us. Hallway noise at this busy time was significant. The entire hotel is serviced by two tiny elevators, one of which was out of service making the other ridiculously slow, so everyone was hiking up and down four or five floors.
The carpets are a bit stained throughout the building, the internet is spotty, the free breakfast is about the same as a low to moderate Best Western, the outdoor pool was pretty dirty at 5pm (could have been clean earlier?), parking is nuts with most guests parking on the narrow access road. The two guys at the front desk were nice and helped with the room change, but the gal had a serious "don't bother me" attitude. The artwork was interesting - but in our new room it was all deep red tones with moons and volcanoes and bloody people - not the most relaxing or calming style! The in-room safe was the smallest I've ever seen, and couldn't even hold an iPad inside a case, let alone my MacBook Air 11".
The bathrooms were nice - large and well-lit. Unless you like a tub (we don't need it). We never ate in the restaurant, preferring to go into Punta for a nice meal. Flat screen TVs had a good selection, including CNN International.
We paid an exorbitant amount due to the last minute nature, and we really didn't have much choice. But if we return, we'll book earlier and find someplace else.
- Official Description (provided by the hotel):
- A true art gallery, Hotel del Lago Golf & Art Resort is located next to a willow lagoon and beautiful golf courses. Part of The Chic Collection hotels & resorts group, Hotel del Lago has 10 tennis courts, a large outdoor swimming pool with wet bar and waterfall, heated pool, recreational areas and spa treatments. ... more less
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- Also Known As:
- Barcelo Punta Del Este
- Barcelo Del Lago
- Hotel Del Lago Golf & Art Resort Uruguay/Punta Ballena