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Hotel Del Lago Golf & Art Resort
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Reviews (882)
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28 - 33 of 882 reviews
Reviewed 28 April 2013

I travel for work extensively throughout Uruguay, so when I say this is the best hotel in Uruguay, I have a bit of experience to fall back on. The full name of this property is Hotel del Lago Golf and Art Resort. First about the art... It is everywhere in the hotel and on the grounds. I actually walked the halls on other floors of the hotel to see it. I felt as if I viewing an eclectic collection in a modern gallery. Next, the golf.... It is surely a world class course. Beautifully laid out in a natural setting. Challenging but not overly so. Now, the facilities.... As the title says, it has everything: tennis, a heated indoor pool, a truly astonishing outdoor pool with a waterfall and island bar, play room for children, game room, gym, outdoor exercise area, cozy bar, ping pong, and I could go on and on including a sauna, spa, massage rooms, steam rooms. I should have made a list of it all. Next, the accommodations. Our room, number 103, is truly spacious, the bathroom equally large, the balcony overlooking the lake is furnished invitingly for relaxing with coffee in the morning as you watch the sunrise and sipping on a glass of wine as you watch the sunset. I especially enjoyed the Keurig-type coffee maker in the room and the well-stocked mini-bar. Finally, the location....It couldn't be better for de-stressing after a day's work or for a weekend getaway. I visited during the early off-season in mid-fall here in Uruguay and found a quiet, really quiet rural, lakeside paradise.

Room Tip: Depends on your preference. I enjoyed the lake view from Room 103. I'm returning next week and have asked for a golf course view for something different.
  • Stayed: April 2013, travelled on business
    • Value
    • Location
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Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013

The hotel's setting is very beautiful, on the lake and with extensive grounds. We visited in mid-April, however and were one of only a handful of people staying in the hotel. We wouldn't recommend visiting after Easter unless you want absolute peace and quiet! Some of the facilities (sauna, Jacuzzi etc.) had been turned off.

The map on trip advisor is misleading - the hotel is not on the Punta del Este peninsula, it is about 10km away from PdelE, so be aware that you will need a car if you want to leave the resort. Taxis are very expensive in the area (about £30/$45 one-way to PdelE).

Our lake-view room was large with a huge comfortable bed and a large bathroom. The style is slightly dated country-club and some of the fittings, carpets etc are showing their age. We were expecting luxury and this wasn't quite up to the mark.

Restaurant was good, if a little expensive, but PdelE is an expensive town. Wine was reasonable value, but other drinks were expensive (but probably in line with other hotels in the area).

We paid out-of-season rates ($114/night) but honestly cannot recommend the hotel out of season and do not feel that it was worth that price.

Stayed: April 2013, travelled as a couple
Thank Cazaraghi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro R, Director de Recepción at Hotel Del Lago Golf & Art Resort, responded to this reviewResponded 23 April 2013
Google Translation

Estimado Sr. Cazaraghi

Muchas gracias por sus comentarios en TripAdvisor.

Apreciamos que se haya tomado el tiempo de escribir sobre el Hotel aunque estamos sorprendidos que su estadía no haya sido como Ud. lo esperaba.

En referencia a sus comentarios puntualizaremos a continuación los detalles que menciona con el objetivo de brindar nuestra opinión al respecto.

La realidad indica que en el mes de Abril y después de semana de turismo encontrará en Punta del Este y cualquier otro destino que ofrezca playa como su principal atractivo una disminución en la cantidad de visitantes. Hotel del Lago no es la excepción pero además de ofrecerle playa, tiene la posibilidad de disfrutar de paisajes y del entorno mágico que solo aquí lo encontrará.

Efectivamente el Hotel se encuentra ubicado en la zona de Punta Ballena a 15 km de Punta del Este y nos llama la atención que contando el Hotel con diferentes opciones de traslado, haya contratado el servicio de taxi.
En el lobby existen distintos banners que promocionan el alquiler de vehículos a U$S 18 + iva (dólares americanos) por día con kilometraje libre, una promoción única y exclusiva para huéspedes del Hotel, pero además existe una publicación en la cartelera de información que le ofrece un traslado diario a Punta del Este por U$S 5 (dólares americanos) por persona y por tramo. Lamentamos que haya pagado por un servicio contando con tantas opciones más económicas, tan solo con consultar a cualquier persona que trabaja en el Hotel le hubiese solucionado el problema de locomoción.

Respecto al mapa que se encuentra en TripAdvisor que ubica al establecimiento en Punta del Este queremos agradecerle la observación ya que nos permitió identificar este detalle y solicitar a TripAdvisor la modificación inmediata del error.
Si realiza una búsqueda en este sitio encontrará que Hotel del Lago está ubicado en la zona de Punta Ballena, siendo este un elemento de diferenciación y ventaja competitiva por lo tanto resulta contraproducente ubicarlo en la península.

Las habitaciones son muy amplias, modernamente equipadas y con vista a Laguna del Sauce o al campo de Golf, considerado la “Augusta de Sudamerica” por su similitud con este. La decoración en las habitaciones como en las instalaciones son con obras de arte con autores nacionales e internacionales.
Actualmente se trabaja en un plan de recambio de las alfombras de las habitaciones y los pasillos por piso flotante y se estima que el fin de este proceso sea a fin de año.
Los precios son acordes a la fecha y la demanda existente y la gestión de estos se ajusta tomando en cuenta estas variables, si realiza una comparación con establecimientos similares encontrará una relación calidad-precio muy superior ya que el valor agregado se encuentra en la cantidad y calidad de servicios ofrecidos y no cesados por la baja temporada.

Agradecidos nuevamente por sus comentarios y a la espera de su regreso.

Saluda atte.

Álvaro Rodríguez
Jefe de Recepción

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2013

We are staying nearby at a friend's rental house and Hotel del Lago is almost across the street. Beautiful setting, nice place, really interesting original art hung everywhere ( which is in stark contrast to the number of little kids running around! ). Lunch on the patio was wonderful. Our Spanish is limited and greatly enhanced by iTranslate on iPhone but everyone was friendly and when we all tried it turned out great. The food was really good - salad with prosciutto and sundried tomatoes, and a club sandwich. The view was spectacular, the weather clear and warm. Highly recommend!

  • Stayed: March 2013, travelled as a couple
    • Value
    • Service
Thank mydogspud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2013 via mobile

This hotel is located on a gorgeous day place just in front of Laguna del Sauce. Very peaceful and quiet place.
The hotel has a big infrastructure too, big pool, tenis courts, big rooms and restaurant.
Besides from being located in a such a beautiful place, it's a little distant from Punta's center. No big if you have a rented car, which I highly recommend.
The hotel needs modernize some of its installation that looks pretty dated and sometimes abandoned.

  • Stayed: December 2012
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Thank gusimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro R, Director General at Hotel Del Lago Golf & Art Resort, responded to this reviewResponded 30 March 2013

Dear Mr. Gusimi

Thank you so much for your comments at Trip Advidor about Hotel del Lago Golf & Resort.

We really appreciate your suggestions, , we are pleased you enjoy your stay. Actually are focused on improving the Hotel infrastructure and you can also appreciate easily the changes. As an example of this we already change the carpets at the first floor rooms for floating floor, advancement in technology, solarium on the third floor where you can also appreciate the magic landscape.

We always look for the excellent service of our people and satisfied customers like you.

Anew thanks for your notes and we hope you visit as back soon in your next holidays in Punta Ballena.

Kind regards
Álvaro Rodríguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2013

This hotel is on a truly beautiful piece of real estate. The lake view is fabulous, as are the rooms that face the golf course. There is a small indoor pool inside a greenhouse type building and a large outdoor pool. There is a children's play ground, boardwalk along the lake, mini golf, game room, etc. Lots to do for a family weekend away in a pretty place.

There seems to have been a lot of attention to the art which is interesting all over the place. However, a bit more investment in the rooms and staff would make this place a five star. Rooms are fine, nothing special, internet on and off, air conditioner noisy, lots of phone plugs, but limited electric plugs, no adaptors, etc. Staff are nice - both I dealt with at front desk were nice as was the guy cleaning the pool as I explored (no map given to this property). I did not see anyone working in the restaurant while I ate breakfast, which was pretty sad I have to admit.

Not a bad place to wind up, but with some great places like Cumbres and Fasano not far away, hard to compete.

Room Tip: Lake view is a gorgeous view
  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Happy_on_the_road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvaro R, Director de Recepción at Hotel Del Lago Golf & Art Resort, responded to this reviewResponded 23 March 2013

Mr. Happy_on_the_road

Thank you so much for all your comments about Hotel del Lago Golf & Resort in Trip Advisor.

It is very important for all the staff group of the Hotel gets to know your opinion.

You are totally truth what you mentioned. The Hotel is located in a privileged geographic place. Just in front of the Sauce Lake, surrounded of forest and mountain range which provides an exceptional setting for rest and enjoy the nature of the area.

We work hard to offer excellent services not only in our facilities but also recreational activities and the personal attention which is one of our main strength.

Thanks again for your comments and we hope you come to visit as back soon when you decided to choose Punta Ballena for your holidays.

Álvaro Rodríguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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