I am loathe to write a negative review, especially for a property as beautiful as Casapueblo, but the experience I have had with the hotel has been quite disappointing. On a brief sojourn from BA, I came with the expectation that I would be able to work remotely using the hotel's wi-fi. However, in the wake of a recent storm, the Internet has not been working. I was told the issue would be resolved within an hour, only to find out the problem had not been fixed. I was directed to a nearby (~10 min) gas station for Internet use. Upon returning, the issue was still unresolved and I was told by the front desk that the wi-fi would not likely be fixed tomorrow, either. I asked about canceling the reservation as I could not stay given the circumstances, and I was ultimately told that this request could not be honored given the "72-hour cancellation policy" - basically "tough luck". With nightly rates in excess of $350, this response is unacceptable, especially given that the trip itself was predicated on being able to work remotely. Management's apathy and terse response is unbecoming of a boutique hotel which should be best-in-class. Customer service is clearly not a focus.
Stay for the view and in spite of the aging fixtures and hope that you have no serious issues for which the hotel will surely not be accommodative. Otherwise you'll be back at the gas station, as I am, to warn other potential guests while booking another hotel.
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- Also Known As:
- Casapueblo Hotel Punta Del Este
- Casapueblo Uruguay
- Club Hotel Casapueblo Uruguay/Punta Ballena