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Cheryl P
Singapore, Singapore

Outstanding quality - excellent attention to detail. Special thanks to the amazing lifeguards!

4.0 of 5 bubblesReviewed 24 Oct 2019via mobile
We have just spent 5 nights at this resort. Absolutely outstanding. Excellent service & attention to detail. There is so much to do & amazing for kids. I’d however, like to give a HUGE shoutout to the lifeguards. They are exemplary. I was often alone on the beach & in the sea ( the water crystal clear & so warm ) while my hubby played golf. Initially I was hesitant to swim alone as I’m not a strong swimmer. Without fail every time I went into the water the lifeguard was watching. When I came out of the sea he would discreetly look away until I was settled on my lounger again. I am so impressed at the dedication of these men.

The only thing I wished for was a larger vegetarian menu. There was ample to eat, fresh fruits etc but 95% of the dishes consisted of meat, fish or chicken. In the 5 days only 2 in total, of the salads were without meat, fish or chicken. That and fresh tomatoes would have been great. ( hence 4 stars not 5 )But I honestly cannot fault those resort or their staff - even the fussiest guest would be hard pressed to not be super impressed.
Date of stay: October 2019
Trip type: Travelled with family
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Vinpearl P, Manager at Sheraton Phu Quoc Long Beach Resort, responded to this review
Responded 26 Oct 2019
Dear Cheryl P,

Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.

We love to hear such terrific guest feedback, we are so happy to know how much you enjoyed your stay , especially with our lifeguards. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours.

Besides, It was a pleasure to read of your satisfaction with your stay with us and thanks for your feedback about vegetarian food.

Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively island.

Yours sincerely,

Vinpearl Resort & Golf Phu Quoc
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 October 2019

We wake up early with birds, enjoy morning swimming and run along private, clean sandy beach, before taking breakfast we can watch and photograph birds right from the balcony of our spacious villa. Food, great choice for every one and always some new are offered every day. During the day we visit Vinpearl Safari, must say wow, birds, animals in the wild nature of Phu Quoc. After lunch we rest by the pool and read. After swim and spa, we admire so beautiful sunset before moving to nearby Vinpearl Land to enjoy colourful water music show. Simply, days are too short for us to do things we like to do here. Our days are even more pleasant when we can see smiles from friendly and professional staff and management (especially Mr.Marlene, Mr.Tri Khang, etc.). We gather here for alumni reunion and would like to recommend to any other. It was sweet memory for all of us. Hope to come back soon.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank BinhPhamThanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinpearl P, Manager at Sheraton Phu Quoc Long Beach Resort, responded to this reviewResponded 11 October 2019

Xin chao BinhPhamThanh!

Greetings from Phu Quoc!

It was indeed a pleasure to have you and your family stay with us. We all Vinpearl team are so glad and proud to receive your nice comments on Golf which you experienced during your stay at our lovely resort.
Thank you for appreciating the work and assistance rendered by Mr.Marlene, Mr.Tri Khan in making your stay more comfortable.

We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future.
Best Regards,

Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

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Reviewed 7 October 2019

Four of us travelled from the uk to stay here for 15 nights and i must say it was amazing ! We couldnt fault the hotel the staff and management couldnt do enough for us to make this holiday memorable everyone was always smiling and very friendly..the pools and beach were wonderful the food was lovely and so much to choose from ...i have already recommended this hotel to my friends so thankyou to everyone for making our stay such a pleasant one 😁

Date of stay: September 2019
Trip type: Travelled with family
2  Thank DUDLEYWILLOW01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinpearl P, Manager at Sheraton Phu Quoc Long Beach Resort, responded to this reviewResponded 8 October 2019

Dear DUDLEYWILLOW01,

Thank you for your generous feedback and we are glad to note overall you had a great stay.

It is through comments like yours that we get the inspiration to enhance our services and we are grateful that you give us the opportunity to serve you.

We look forward to welcome you and your family back in not too distant a future.

Have a good day ahead!

Best Regards,

Vinpearl Resort & Golf Phu Quoc - Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2019 via mobile

I absolutely enjoyed staying in Vinpearl. All the staff was super kind and always smiled at us. Especially the manager working at resort and golf named Millan (I'm not sure about his name, though.) He escorted me here and there kindly and the yoga instructor was so kind. She taught us very well and took pictures of us with various yoga postures. It was a nice memory in front of the beach. The facilities of the vila were also good and organized. Swimming pools were nice. The electric cars were fun and convenient. Thanks to you, all of my family members were satisfied and had lots of fun. I hope to be there again next time. Thank you for your service and all the best wishes. I wii definitely recommend Vinpearl to my friends. I hope to see you soon.

Date of stay: October 2019
Trip type: Travelled with family
Thank hezimi77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinpearl P, Manager at Sheraton Phu Quoc Long Beach Resort, responded to this reviewResponded 7 October 2019

Xin Chao hezimi77!

Greetings from Phu Quoc!

It was indeed a pleasure to have you and your family stay with us. We all Vinpearl team are so glad and proud to receive your nice comments, which you experienced during your stay at our lovely resort. Thank you for appreciating the work and assistance from My Lan making your stay more comfortable.

We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future.

Best Regards,
Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019

Everyday, I wake up to the sound of birds singing.The villa is very spacious. There was a great deal of food at the buffet. I found out at dinner, on my first night. I knew this hotel would be fantastic! The beach was good in the mornings ,at night trash washed up on the beach.The hotel staff worked hard to clean it up. At high tide, the lifeguards set out red flags on the beach, and blew a whistle .At about five minutes after sunset some really cute little frogs come out, they go hopping all over the place.I advise you not to make destructions of their home.

Room tip: Try to get one villa for a group, The villas are better than the pictures on the hotel website.
Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank T S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinpearl P, Manager at Sheraton Phu Quoc Long Beach Resort, responded to this reviewResponded 4 October 2019

Xin chào T S,

Greetings from Phu Quoc!

It was indeed a pleasure to have you and your family stay with us. We all Vinpearl team are so glad and proud to receive your nice comments on Golf which you experienced during your stay at our resort.

We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future.

Best Regards,
Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2019 via mobile

marlen is very kind and villa is very nice condition and view is very nice~~~~~ and food is nice.
마를렌이라는 직원은 정말 친절하고 빌라 컨디션도 만족스럽습니다. 풀빌라는 오션뷰를 추천하고 석양은 정말 기가 맥혀용~=식사도 전체적으로 무난하고 저녁에 시푸드 바베큐는 한번은 꼭 드시길 추천합니다~~

Date of stay: October 2019
Trip type: Travelled with family
Thank 영일 장
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinpearl P, Manager at Sheraton Phu Quoc Long Beach Resort, responded to this reviewResponded 4 October 2019

Xin Chao 영일 장!
Greetings from Phu Quoc!

It was indeed a pleasure to have you and your family stay with us. We all Vinpearl team are so glad and proud to receive your nice comments on Golf which you experienced during your stay at our lovely resort. Thank you for appreciating the work and assistance from Marlen making your stay more comfortable.

We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future.

Best Regards,
Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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