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All reviewsbradford hotelacross the roadwould stay againthe pubroom was cleanbuffet breakfastpetrol stationstaff were very friendlygood sizegreat roomfresh airpub next doorfast food outletsnext morninggreat spotstayed one nightsliding door
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Reviewed 21 September 2017 via mobile

I booked 4 nights at the Best western hunter gateway as it looked like a nice quite place. I booked a queen room. The room was next to a round about and a fast food outlet. There was a lot of traffic noise. I went back to reception and asked for a quite room a way from the traffic. I was told it would be an "upgrade" to move to a quite room as the quiet rooms were all kings. I find care about the size of the bed, just the noise. Oh well the manager/owner said if I wanted to move I would have to pay extra. NOT NEGOTIABLE. Well I did pay the extra money as I could not sleep in the room with all the local boys in their fast cars making noise.
Let's hope the extra money for the King is worth it.

NOTE: all the queen rooms are on the road side of the property.

I will give a second review after my 4 nights here to see if it's any better.

Stayed: September 2017
2  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 8 October 2017

Dear David,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel
Apology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Reception staff friendly and efficient. Room clean confortable and bed was great. Really enjoyed breakfast and the pancake station. Really good value, it wasn't in the heart of hunter valley but 25 min away so not really a problem. I will be having another weekend away their in the near future

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Megatron6655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 1 October 2017

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

We stayed for 2 nights to enjoy the wines of the Hunter Valley. Room was nicely updated and included a Nespresso machine, milk warmer and tea kettle. Wifi was not very strong....we were at the end of a corridor...ended up using our own hotspots to connect.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Troy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 1 October 2017

Dear Troy,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Conference room was a last resort for accommodation.
got the conference room mock up. Should had been cheaper than other rooms due to no basic equipment needs such as a wardrobe, iron, towel rails, clock, phone to link with other guests and reception. No extra blankets, pillows due to no storage anywhere other than down on a cold tiled floor. Not suitable for people with disabilities nor small legged person/s or aged due to very over the top deep bath with a super high 500 metre step with a mock up shower over the top that was very dangerous to climb over when all wet.

Stayed: September 2017, travelled on business
Review collected in partnership with this hotel
1  Thank kjc247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 1 October 2017

Dear KJC,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

My wife and i stayed here in August. Very clean and up updated rooms. The Motel is close to all the restaurants and shopping complexes around.
Friendly staff and a Hotel onsite was a bonus.
Buffet breakfast was also very nice with nice friendly staff!

Room Tip: Nice clean room on arrival. Friendly staff and close to all restaurants and shopping outlets. Will stay here again next time!
Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Warwick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 1 October 2017

Dear Warwick,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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